Rack Room Shoes Achieves 95% Task Completion Rate with Zebra Technologies Workcloud Software
Rack Room Shoes has achieved significant operational improvements by implementing Zebra Technologies (NASDAQ: ZBRA) Workcloud Task Management software and mobile computing solutions. The retailer, operating over 500 stores across 36 states, has reached a 95% task completion rate despite a fourfold increase in task volume since 2018.
The implementation addressed previous communication challenges where store-corporate interaction was to email, leading to outdated directives and work forecasting difficulties. The new system allows store employees to view assigned tasks on Zebra mobile devices in a calendar format, while corporate teams can monitor completion progress in real-time.
This technological upgrade aligns with findings from Zebra's 17th Annual Global Shopper Study, which revealed that 70% of shoppers struggle to find store associates for assistance, and 90% of retailers face challenges in effective communication.
Rack Room Shoes ha ottenuto miglioramenti operativi significativi implementando il software di gestione delle attività Workcloud e le soluzioni di calcolo mobile di Zebra Technologies (NASDAQ: ZBRA). Il rivenditore, che gestisce oltre 500 negozi in 36 stati, ha raggiunto un tasso di completamento delle attività del 95% nonostante un aumento quadruplo del volume delle attività dal 2018.
L'implementazione ha affrontato le precedenti sfide di comunicazione, dove l'interazione tra negozi e corporate avveniva solo via email, portando a direttive obsolete e difficoltà nella previsione del lavoro. Il nuovo sistema consente ai dipendenti dei negozi di visualizzare le attività assegnate su dispositivi mobili Zebra in formato calendario, mentre i team corporate possono monitorare il progresso del completamento in tempo reale.
Questo aggiornamento tecnologico è in linea con i risultati del 17° Global Shopper Study di Zebra, che ha rivelato che il 70% degli acquirenti fatica a trovare assistenti nei negozi e il 90% dei rivenditori affronta sfide nella comunicazione efficace.
Rack Room Shoes ha logrado mejoras operativas significativas mediante la implementación del software de gestión de tareas Workcloud y soluciones informáticas móviles de Zebra Technologies (NASDAQ: ZBRA). El minorista, que opera más de 500 tiendas en 36 estados, ha alcanzado una tasa de finalización de tareas del 95% a pesar de un aumento cuadruplicado en el volumen de tareas desde 2018.
La implementación abordó los desafíos de comunicación anteriores donde la interacción entre la tienda y la corporativa se realizaba solo a través de correo electrónico, lo que llevaba a directrices desactualizadas y dificultades en la previsión del trabajo. El nuevo sistema permite a los empleados de la tienda ver las tareas asignadas en dispositivos móviles Zebra en formato de calendario, mientras que los equipos corporativos pueden monitorear el progreso de finalización en tiempo real.
Esta actualización tecnológica se alinea con los hallazgos del 17° Estudio Global de Compradores de Zebra, que reveló que el 70% de los compradores tienen dificultades para encontrar asociados de tienda para obtener asistencia, y el 90% de los minoristas enfrenta desafíos en la comunicación efectiva.
랙 룸 슈즈는 제브라 테크놀로지스 (NASDAQ: ZBRA) Workcloud 작업 관리 소프트웨어와 모바일 컴퓨팅 솔루션을 구현하여 상당한 운영 개선을 달성했습니다. 이 소매업체는 36개 주에서 500개 이상의 매장을 운영하며, 2018년 이후 작업량이 4배 늘어났음에도 불구하고 95%의 작업 완료율을 달성했습니다.
이 구현은 매장과 본사 간의 의사 소통 문제를 해결했습니다. 이전에는 이메일로만 상호 작용하였고, 이는 낡은 지침과 작업 예측의 어려움으로 이어졌습니다. 새로운 시스템은 매장 직원이 제브라 모바일 장치에서 일정 형식으로 할당된 작업을 볼 수 있도록 하며, 본사 팀은 실시간으로 완료 진행 상황을 모니터링할 수 있습니다.
이 기술 업그레이드는 제브라의 제17회 글로벌 쇼핑객 연구 결과와 일치하는데, 그 연구에서는 70%의 쇼핑객이 매장 직원에게 도움을 요청하는 데 어려움을 겪고 있으며, 90%의 소매업체가 효과적인 의사소통에서 어려움을 겪고 있는 것으로 나타났습니다.
Rack Room Shoes a réalisé d'importantes améliorations opérationnelles en mettant en œuvre le logiciel de gestion des tâches Workcloud et les solutions de calcul mobile de Zebra Technologies (NASDAQ: ZBRA). Le détaillant, qui exploite plus de 500 magasins dans 36 États, a atteint un taux d'achèvement des tâches de 95% malgré une quadruple augmentation du volume des tâches depuis 2018.
L'implémentation a permis de résoudre les problèmes de communication précédents où l'interaction entre les magasins et le siège se faisait uniquement par e-mail, ce qui entraînait des directives obsolètes et des difficultés de prévision du travail. Le nouveau système permet aux employés des magasins de visualiser les tâches assignées sur des appareils mobiles Zebra sous format calendrier, tandis que les équipes performantes peuvent suivre en temps réel l'avancement des tâches.
Cette mise à niveau technologique est en adéquation avec les résultats de la 17ème étude mondiale sur les acheteurs de Zebra, qui a révélé que 70% des acheteurs ont du mal à trouver des employés de magasin pour obtenir de l'aide, et que 90% des détaillants rencontrent des problèmes de communication efficace.
Rack Room Shoes hat durch die Implementierung der Workcloud-Aufgabenmanagement-Software und mobiler Computing-Lösungen von Zebra Technologies (NASDAQ: ZBRA) bedeutende betriebliche Verbesserungen erzielt. Der Einzelhändler, der über 500 Filialen in 36 Bundesstaaten betreibt, hat eine Aufgabenabschlussrate von 95% erreicht, obwohl sich das Aufgabenvolumen seit 2018 vervierfacht hat.
Die Implementierung hat vorherige Kommunikationsschwierigkeiten angegangen, bei denen die Interaktion zwischen den Filialen und der Zentrale nur über E-Mail stattfand, was zu veralteten Anweisungen und Schwierigkeiten bei der Arbeitsprognose führte. Das neue System ermöglicht es den Mitarbeitern in den Filialen, zugewiesene Aufgaben in Kalenderform auf Zebra-Mobilgeräten zu sehen, während die Teams in der Zentrale den Abschlussfortschritt in Echtzeit überwachen können.
Dieses technologische Upgrade steht im Einklang mit den Ergebnissen der 17. jährlichen globalen Shopper-Studie von Zebra, die ergab, dass 70% der Käufer Schwierigkeiten haben, Mitarbeiter in den Geschäften um Hilfe zu bitten, und 90% der Einzelhändler Herausforderungen bei der effektiven Kommunikation gegenüberstehen.
- Achieved 95% task completion rate
- Successfully managed 4x increase in task volume since 2018
- Improved operational efficiency through streamlined communication system
- Enhanced store associate productivity and task execution
- None.
Insights
This showcase of Zebra's Workcloud Task Management implementation at Rack Room Shoes demonstrates a compelling proof point for ZBRA's enterprise software strategy. The 95% task completion rate represents exceptional operational efficiency, especially considering the 4x increase in task volume since 2018. This case study validates ZBRA's position in the retail workflow automation market, where every percentage point in operational efficiency translates to meaningful cost savings and revenue opportunities.
The integration of software solutions with ZBRA's hardware ecosystem creates powerful competitive moats through high switching costs and increased customer stickiness. For retail customers managing hundreds of locations, like Rack Room's 500+ stores, these efficiency gains compound significantly. This success story should help accelerate ZBRA's software revenue growth, which typically carries higher margins than hardware sales.
The timing of this implementation showcase at NRF 2025 is strategically significant. With retail labor costs rising and customer service expectations increasing, ZBRA's ability to demonstrate tangible efficiency improvements positions them well for the ongoing retail digital transformation wave. Zebra's 17th Annual Global Shopper Study highlighting that 70% of shoppers struggle to find store associates frames this solution as addressing a critical industry pain point.
The successful deployment at a major retailer like Rack Room Shoes serves as a powerful reference case for other potential enterprise customers, particularly in the specialty retail segment. The solution's ability to scale across 500+ stores while maintaining high performance metrics addresses key concerns of large retailers considering similar digital transformation initiatives.
Retailer will showcase how it leverages Zebra to streamline store operations and associate task communications
For a century, Rack Room Shoes, with more than 500 stores across 36 states, has been committed to offering high-quality, brand-name footwear at competitive prices while ensuring exceptional customer service. To maintain its commitment, the retailer needed to streamline its operations and overcome communication bottlenecks so its store associates could be more productive and accelerate task execution.
Communication between corporate and store employees previously occurred exclusively via email. This made it very difficult to convey any changes after communications were sent, so store teams would often execute tasks based on outdated directives and struggle to forecast daily work. Rack Room Shoes selected Zebra Workcloud Task Management software to make it easy for store employees to see assigned tasks in a calendar view on their Zebra mobile devices. Corporate teams can also monitor stores’ task completion progress in the same software app.
“Having the right technology is central to delivering a modern store experience to our customers, and working with Zebra Technologies has had a positive impact on our store operations,” said Brian Minnix, CIO, Rack Room Shoes. “Despite a fourfold increase in task volume since 2018, our efficiency has soared, with task completion rates reaching
According to Zebra’s 17th Annual Global Shopper Study, seven in 10 shoppers say it is difficult to find an associate to help them in stores and are concerned about the lack of help they receive. The study also found nearly
Mobilizing store teams with Zebra’s Workcloud Task Management software and mobile computing solutions has helped Rack Room Shoes ensure associates remain visible, accessible, and uninhibited on the store floor.
“We are happy to see Zebra’s software and mobile computers unlock so many opportunities for Rack Room Shoes teams to better serve their customers,” said Suresh Menon, Senior Vice President and General Manager, Software Solutions, Zebra Technologies. “We look forward to continuing to work with Rack Room Shoes to further engage mobilized associates, streamline communications, and consistently improve shoppers’ experiences.”
KEY TAKEAWAYS
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Rack Room Shoes’ operational efficiency has soared, with task completion rates reaching
95% since deploying Zebra Workcloud Task Management and mobile computing solutions. - On Jan. 13 at 1:30 p.m. ET, Rack Room Shoes CIO Brian Minnix will host an NRF Big Ideas Session: “Walking the Talk with Effective Task Management” to share the wider impact these technologies have had on store operations.
- Hear more about the impact of Rack Room Shoes’ collaboration with Zebra in this video and podcast.
ABOUT ZEBRA TECHNOLOGIES
Zebra (NASDAQ: ZBRA) provides the tools to help businesses grow with asset visibility, connected frontline workers and intelligent automation. The company operates in more than 100 countries, and our customers include over
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2024 Zebra Technologies Corp. and/or its affiliates.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250113187431/en/
Media Contact:
Michael Gilhooly
Zebra Technologies
+1-708-814-5281
michael.gilhooly@zebra.com
Industry Analyst Contact:
Kasia Fahmy
Zebra Technologies
+1-224-306-8654
k.fahmy@zebra.com
Source: Zebra Technologies Corporation
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