Yext Expands AI Review Generation to Include Third-Party Sites
Yext, Inc. (NYSE: YEXT) has launched an expanded AI Review Generation solution for multi-location enterprises. This tool enables businesses to request and manage reviews across over 80 supported review sites, including Google and Facebook, alongside their own channels. The feature streamlines collection, management, and response workflows within a single platform, simplifying online reputation management.
Key features include:
- Customizable review invitations
- Review generation URLs
- Tailored settings for specific goals
- In-platform analytics
With 71% of customers considering reviews important for brand trust, this solution helps businesses increase review volume, improve discoverability, elevate star ratings, and foster stronger customer connections. The expanded capabilities complement Yext's recent launch of Yext Social, reinforcing its position in AI-driven reputation management solutions.
Yext, Inc. (NYSE: YEXT) ha lanciato una soluzione ampliata di generazione di recensioni basata sull'AI per le imprese con più sedi. Questo strumento consente alle aziende di richiedere e gestire recensioni su oltre 80 siti di recensioni supportati, tra cui Google e Facebook, insieme ai propri canali. La funzionalità ottimizza la raccolta, la gestione e le risposte all'interno di un'unica piattaforma, semplificando la gestione della reputazione online.
Le caratteristiche principali includono:
- Inviti alle recensioni personalizzabili
- URL per la generazione di recensioni
- Impostazioni personalizzate per obiettivi specifici
- Analisi all'interno della piattaforma
Con il 71% dei clienti che considera le recensioni importanti per la fiducia nel marchio, questa soluzione aiuta le aziende ad aumentare il volume delle recensioni, migliorare la visibilità, elevare le valutazioni a stelle e favorire connessioni più forti con i clienti. Le capacità ampliate integrano il recente lancio di Yext Social, rafforzando la sua posizione nelle soluzioni di gestione della reputazione basate sull'AI.
Yext, Inc. (NYSE: YEXT) ha lanzado una solución ampliada de generación de reseñas basada en IA para empresas con múltiples ubicaciones. Esta herramienta permite a las empresas solicitar y gestionar reseñas a través de más de 80 sitios de reseñas compatibles, incluyendo Google y Facebook, junto con sus propios canales. La función optimiza la recolección, gestión y respuestas dentro de una única plataforma, simplificando la gestión de la reputación online.
Las características clave incluyen:
- Invitaciones de reseñas personalizables
- URLs para la generación de reseñas
- Ajustes personalizados para objetivos específicos
- Analítica dentro de la plataforma
Con el 71% de los clientes considerando las reseñas importantes para la confianza en la marca, esta solución ayuda a las empresas a aumentar el volumen de reseñas, mejorar la visibilidad, elevar las calificaciones de estrellas y fomentar conexiones más sólidas con los clientes. Las capacidades ampliadas complementan el reciente lanzamiento de Yext Social, reforzando su posición en soluciones de gestión de reputación impulsadas por IA.
Yext, Inc. (NYSE: YEXT)가 다중 위치를 가진 기업을 위한 확장된 AI 리뷰 생성 솔루션을 출시했습니다. 이 도구는 기업이 80개 이상의 지원되는 리뷰 사이트에서 Google 및 Facebook을 포함한 리뷰를 요청하고 관리할 수 있게 해줍니다. 이 기능은 단일 플랫폼 내에서 수집, 관리 및 응답 업무를 간소화하여 온라인 평판 관리를 단순화합니다.
주요 기능은 다음과 같습니다:
- 맞춤형 리뷰 초대장
- 리뷰 생성 URL
- 특정 목표에 맞춘 설정
- 플랫폼 내 분석 기능
71%의 고객들이 리뷰를 브랜드 신뢰에 중요하다고 느끼기 때문에, 이 솔루션은 기업이 리뷰 수를 증가시키고, 발견 가능성을 개선하며, 별점 평가를 높이고, 고객과의 강력한 연결을 자연스럽게 형성하는 데 도움을 줍니다. 확장된 기능은 Yext Social의 최근 출시를 보완하여 AI 기반 평판 관리 솔루션에서의 입지를 강화합니다.
Yext, Inc. (NYSE: YEXT) a lancé une solution élargie de génération d'avis basée sur l'IA pour les entreprises multi-sites. Cet outil permet aux entreprises de demander et de gérer des avis sur plus de 80 sites d'avis pris en charge, y compris Google et Facebook, ainsi que sur leurs propres canaux. La fonctionnalité rationalise la collecte, la gestion et les flux de réponse au sein d'une seule plateforme, simplifiant ainsi la gestion de la réputation en ligne.
Les caractéristiques clés incluent :
- Invitations d'avis personnalisables
- URL de génération d'avis
- Paramètres adaptés pour des objectifs spécifiques
- Analytique dans la plateforme
Avec 71 % des clients considérant les avis comme importants pour la confiance dans la marque, cette solution aide les entreprises à augmenter le volume des avis, améliorer la découvrabilité, élever les évaluations par étoiles et favoriser des connexions plus fortes avec les clients. Les capacités élargies complètent le lancement récent de Yext Social, renforçant ainsi sa position dans les solutions de gestion de réputation basées sur l'IA.
Yext, Inc. (NYSE: YEXT) hat eine erweiterte KI-basierte Lösung zur Generierung von Bewertungen für Unternehmen mit mehreren Standorten eingeführt. Dieses Tool ermöglicht es Unternehmen, Bewertungen auf über 80 unterstützten Bewertungsseiten, einschließlich Google und Facebook, sowie auf ihren eigenen Kanälen anzufordern und zu verwalten. Die Funktion optimiert die Sammlung, Verwaltung und Antwortprozesse innerhalb einer einzigen Plattform und vereinfacht so das Online-Reputation-Management.
Die Hauptmerkmale sind:
- Anpassbare Einladungsschreiben für Bewertungen
- Bewertungserzeugungs-URLs
- Maßgeschneiderte Einstellungen für spezifische Ziele
- In-Plattform-Analytik
Da 71 % der Kunden Bewertungen als wichtig für das Vertrauen in die Marke betrachten, hilft diese Lösung Unternehmen, das Volumen der Bewertungen zu erhöhen, die Sichtbarkeit zu verbessern, die Sternebewertungen zu heben und stärkere Kundenbeziehungen aufzubauen. Die erweiterten Funktionen ergänzen die kürzliche Einführung von Yext Social und festigen so die Position in KI-gesteuerten Lösungen zur Reputationsverwaltung.
- Expanded AI Review Generation solution launched for multi-location enterprises
- Support for over 80 review sites, including Google and Facebook
- Streamlined collection, management, and response workflows in a single platform
- Customizable tools to increase review collection
- In-platform analytics for monitoring review performance across locations
- None.
Insights
Yext's expanded AI Review Generation solution marks a significant advancement in online reputation management for multi-location enterprises. By enabling review collection and management across 80+ third-party sites, including giants like Google and Facebook, Yext is addressing a critical need in the market. The integration of AI-powered features for generating and responding to reviews can dramatically reduce the time and resources required for reputation management.
This solution aligns with current consumer behavior, as
For investors, this expansion represents potential revenue growth and market share increase for Yext, especially as businesses increasingly prioritize online reputation management in their digital strategies. The endorsement from Ochsner Health also signals strong potential for adoption in the healthcare sector, a large and valuable market segment.
Yext's expanded AI Review Generation solution addresses a critical market need and positions the company favorably in the competitive digital presence management landscape. The solution's comprehensive approach, covering 80+ review sites and integrating AI for efficiency, aligns well with the growing importance of online reputation for businesses.
Market trends support Yext's strategy, with
The integration with Yext Social and the company's focus on AI-driven solutions suggest a cohesive product strategy that could enhance Yext's competitive position. For investors, this expansion represents potential for revenue growth and increased market share, particularly in sectors like healthcare where reputation management is crucial. The positive reception from Ochsner Health indicates promising traction in this valuable market segment.
New AI-powered feature helps multi-location enterprises simplify the process of managing their online reputation
Recent data from Yext reveals that
“I hear from customers every day that managing their reputation can feel overwhelming. But we know just how crucial this is to building trust and driving conversions,” said Chris Brownlee, Vice President of Product Management at Yext. “That’s why we are constantly looking for ways to make reputation management as simple as possible. With support across more than 80 review networks, our AI-powered solutions make responding to reviews faster and easier than ever. Now with the ability to request and manage both first- and third-party reviews, brands can more easily improve their star ratings and customer credibility.”
The expanded Review Generation capabilities include customizable tools that simplify and quickly increase review collection:
- Review Invitations: Effortlessly invite customers to share their feedback with a selection of pre-built and customizable email and text templates, all featuring relevant brand information.
- Review Generation URLs: Generate more reviews with unique, localized URLs that can be shared through invitations, business cards, ads, and receipts.
- Customizable Settings: Tailor review generation settings to meet specific goals, such as managing invitation frequency, overseeing first-party pages, and encouraging reviews on third-party sites.
- In-Platform Analytics: Monitor review performance across all locations with comprehensive analytics, including success rates, average ratings, and conversion rates.
Ochsner Health is optimistic about the benefits third-party review generation will bring to its business: "We're excited about how the expanded capabilities in Yext's platform will enhance our ongoing reputation management efforts," said Maegan Floyd, Manager of Digital Marketing & Platforms at Ochsner Health. "It's important for us to ensure that our patients feel heard and know that their feedback matters. The customizable tools and review collection process help us better understand and act on patient experiences. These advancements support our commitment to addressing patient needs while strengthening trust in our care."
Yext’s enhanced Review Generation capabilities build on the recent launch of Yext Social, strengthening the company’s leadership position in AI-driven reputation management solutions. By integrating solutions for social media and reviews, Yext equips brands with the tools necessary to improve customer engagement, cultivate brand trust, and enhance performance metrics—all within a single platform.
For more information about Yext’s Review Generation capabilities, visit Yext.com.
About Yext
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator. To learn more about Yext, visit Yext.com or find us on LinkedIn and X.
Forward-Looking Statements
This press release includes "forward-looking statements" including, without limitation, statements regarding Yext’s expectations, beliefs, intentions or strategies regarding Yext’s Review Generation solution. These statements are based upon current beliefs and are subject to many risks and uncertainties that could cause actual results to differ materially from these statements. The following factors, among others, could cause or contribute to such differences: the risk that the features and benefits described in this release are not realized; whether all offerings and capabilities discussed in this release will be available as and when stated in this release; and other risks detailed under the caption “Risk Factors” and elsewhere in the reports and filings that Yext files with the Securities and Exchange Commission.. All forward-looking statements are based on information available to Yext on the date of this release, and Yext assumes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241008997853/en/
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Source: Yext, Inc.
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