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Hot Springs Cuts Non-Revenue Water Loss Nearly in Half with Digital Solutions from Xylem

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The City of Hot Springs has achieved nearly 50% reduction in non-revenue water loss by implementing Xylem's digital solutions. The 143-year-old water system, challenged by aging infrastructure and rocky terrain, underwent modernization through advanced metering infrastructure (AMI) using Sensus iPERL meters and the FlexNet communication network. The technology upgrade enabled real-time leak detection, helping identify and fix significant water losses, including a four-million-gallon leak and a fire hydrant leaking 2,000 gallons per hour. The city further enhanced monitoring through virtual district metering areas with Xylem Vue, allowing precise identification of high water loss zones.

La città di Hot Springs ha ottenuto una riduzione di quasi il 50% della perdita di acqua non contabilizzata grazie all'implementazione delle soluzioni digitali di Xylem. Il sistema idrico, che conta 143 anni, ha affrontato sfide legate a infrastrutture vecchie e terreni rocciosi, ed è stato modernizzato attraverso un'infrastruttura avanzata di misurazione (AMI) utilizzando i contatori Sensus iPERL e la rete di comunicazione FlexNet. L'aggiornamento tecnologico ha reso possibile la rilevazione delle perdite in tempo reale, contribuendo a identificare e riparare perdite significative, tra cui una perdita di quattro milioni di galloni e un idrante che perdeva 2.000 galloni all'ora. Inoltre, la città ha migliorato il monitoraggio attraverso aree di misurazione distrettuale virtuali con Xylem Vue, consentendo un'identificazione precisa delle zone con elevata perdita d'acqua.

La ciudad de Hot Springs ha logrado reducir casi el 50% de la pérdida de agua no registrada mediante la implementación de soluciones digitales de Xylem. El sistema de agua, que tiene 143 años, enfrentó desafíos debido a la infraestructura envejecida y el terreno rocoso, y fue modernizado a través de infraestructura de medición avanzada (AMI) utilizando medidores Sensus iPERL y la red de comunicación FlexNet. La actualización tecnológica permitió la detección de fugas en tiempo real, ayudando a identificar y reparar pérdidas significativas de agua, incluyendo una fuga de cuatro millones de galones y un hidrante que perdía 2,000 galones por hora. La ciudad también mejoró el monitoreo a través de áreas de medición de distrito virtuales con Xylem Vue, permitiendo la identificación precisa de zonas con alta pérdida de agua.

핫스프링스 시는 Xylem의 디지털 솔루션을 구현하여 비수익성 수자원 손실을 거의 50% 줄였습니다. 143년 된 수도 시스템은 노후된 인프라와 바위가 많은 지형으로 어려움을 겪었으며, Sensus iPERL 미터기FlexNet 통신 네트워크를 사용하는 고급 계량 인프라(AMI)를 통해 현대화되었습니다. 기술 업그레이드는 실시간 누수 감지를 가능하게 하여 400만 갤런의 누수와 시간당 2,000 갤런이 새는 소화전 등 중요한 물 손실을 식별하고 수정하는 데 도움을 주었습니다. 시는 또한 Xylem Vue를 통해 가상 지역 미터링 지역을 통해 모니터링을 강화하여 높은 물 손실 구역을 정확하게 식별할 수 있게 했습니다.

La ville de Hot Springs a obtenu une réduction de près de 50 % des pertes en eau non facturée en mettant en œuvre les solutions numériques de Xylem. Le système d'eau, vieux de 143 ans, a dû faire face à des défis liés à une infrastructure vieillissante et à un terrain rocailleux, et a été modernisé grâce à une infrastructure avancée de mesure (AMI) utilisant des compteurs Sensus iPERL et le réseau de communication FlexNet. La mise à niveau technologique a permis la détection des fuites en temps réel, aidant à identifier et à réparer des pertes d'eau importantes, y compris une fuite de quatre millions de gallons et un hydrant fuyant 2 000 gallons par heure. La ville a également amélioré la surveillance grâce à des zones de mesure de district virtuelles avec Xylem Vue, permettant une identification précise des zones à forte perte d'eau.

Die Stadt Hot Springs hat die Verluste an nicht verwertbarem Wasser um fast 50% reduziert, indem sie Xylems digitale Lösungen implementiert hat. Das 143-jährige Wassersystem, das durch eine alternde Infrastruktur und felsiges Terrain herausgefordert wurde, wurde durch eine moderne Messinfrastruktur (AMI) mit Sensus iPERL-Zählern und dem FlexNet-Kommunikationsnetzwerk modernisiert. Das technische Upgrade ermöglichte die Echtzeit-Lecksuche, die dabei half, signifikante Wasserverluste zu identifizieren und zu beheben, darunter ein Leck von vier Millionen Gallonen und ein Feuerhydrant, der 2.000 Gallonen pro Stunde verlor. Die Stadt verbesserte auch die Überwachung durch virtuelle Messgebiete mit Xylem Vue, was eine präzise Identifizierung von Hochwasserverlustzonen ermöglichte.

Positive
  • Achieved nearly 50% reduction in non-revenue water loss
  • Successfully identified and fixed a 4-million-gallon water leak
  • Detected and repaired a fire hydrant leak of 2,000 gallons per hour
Negative
  • None.

Insights

The deployment of Xylem's digital solutions in Hot Springs represents a significant operational improvement case study with measurable financial impact. The reduction of non-revenue water loss by nearly 50% directly impacts the utility's bottom line and demonstrates the ROI potential of smart water infrastructure.

The implementation of advanced metering infrastructure (AMI) and virtual district metering showcases how digital transformation can address critical infrastructure challenges. The discovery and repair of a leak losing 4 million gallons and a fire hydrant leaking 2,000 gallons per hour illustrates the substantial cost savings potential of these systems.

For Xylem investors, this success story validates the company's strategic position in the digital water solutions market and demonstrates strong product-market fit. The scalability of these solutions across aging water infrastructure in other municipalities presents significant growth opportunities.

Arkansas city modernizes aging infrastructure

WASHINGTON--(BUSINESS WIRE)-- The City of Hot Springs took decisive steps to reduce non-revenue water loss by nearly 50 percent using advanced digital solutions from Xylem (NYSE: XYL).

The City of Hot Springs Utilities in Arkansas credits advanced metering infrastructure and leak detection for reducing water loss and strives to continuously improve with virtual district metering areas. (Photo: Business Wire)

The City of Hot Springs Utilities in Arkansas credits advanced metering infrastructure and leak detection for reducing water loss and strives to continuously improve with virtual district metering areas. (Photo: Business Wire)

Hot Springs’ 143-year-old water system experienced frequent leaks due to aging infrastructure and the rocky terrain. The city modernized their system and reduced non-revenue water loss nearly in half.

"Our first wise investment was the deployment of advanced metering infrastructure (AMI), which allowed us to monitor the system more efficiently with Sensus iPERL® meters and the FlexNet® communication network,” said Monty Ledbetter, director of utilities at the City of Hot Springs.

The technology upgrade enabled remotely managed water monitoring and real-time leak detection. It helped Hot Springs identify a sudden water loss of four million gallons. The team quickly located the water line and repaired a broken air release valve.

The utility continued its digital transformation by adding virtual district metering areas with Xylem Vue. The integrated software and analytics platform allowed the city to pinpoint high water loss areas by creating smaller, more manageable zones within the network.

Daily monitoring of the analytics dashboard has been key. When the system flagged unaccounted-for water in one zone, utility workers investigated, and after three inspections, discovered a fire hydrant leaking 2,000 gallons per hour into a creek.

"With Xylem Vue, we're not just reacting to leaks. We're proactively detecting them before they become major issues,” said Ledbetter. “This ability to pinpoint problem areas in real time allows for substantial cost and time savings.”

The city strategically plans to expand the virtual zones and aims to bring non-revenue water down to 10 percent. To learn more about Hot Springs’ digital transformation, read the case study.

About Xylem

Xylem (XYL) is a Fortune 500 global water solutions company that empowers customers and communities to build a more water-secure world. Our 23,000 diverse employees delivered combined pro forma revenue of $8.1 billion in 2023, optimizing water and resource management with innovation and expertise. Join us at www.xylem.com and “Let’s Solve Water.”

Kim Genardo

kim.genardo@xylem.com

919.417.2760

Source: Xylem Inc.

FAQ

How much did Hot Springs reduce its non-revenue water loss using Xylem (XYL) solutions?

Hot Springs reduced its non-revenue water loss by nearly 50% using Xylem's digital solutions, including advanced metering infrastructure and leak detection technology.

What specific Xylem (XYL) technologies did Hot Springs implement to reduce water loss?

Hot Springs implemented Sensus iPERL meters, FlexNet communication network, and Xylem Vue analytics platform to monitor and detect water leaks in real-time.

What was the largest water leak detected by Xylem's (XYL) system in Hot Springs?

The system detected a sudden water loss of four million gallons due to a broken air release valve, which was quickly located and repaired.

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