XM - XM STOCK NEWS

Qualtrics' recent report highlights a significant shift in job seekers' priorities, emphasizing flexibility as a top consideration, now among the top three factors influencing job decisions, alongside compensation and role fit. This change is attributed to the pandemic's impact on work preferences, making flexibility a vital expectation. The report, based on a survey of 3,364 US respondents, reveals that compensation constitutes 25.2% of decision-making, while flexibility accounts for 15.2%, particularly valued by women and primary caregivers.

Qualtrics (NASDAQ: XM) will announce its third-quarter 2022 financial results on October 24, 2022, after market close. A conference call is scheduled for 3 p.m. MDT where the investment community can discuss the results. The live webcast will be accessible on the Qualtrics Investor Relations website.

Qualtrics leads the experience management sector, helping organizations manage customer, employee, product, and brand experiences. They serve over 16,750 organizations worldwide.

Qualtrics (NASDAQ: XM) has unveiled new innovations aimed at enhancing contact center productivity and customer support. The Real-Time Agent Assist utilizes AI to provide coaching and recommendations during calls, while Automated Call Summaries streamline post-call work by generating instant summaries. These solutions target agent burnout and attrition, addressing the challenge that 38% of agents feel unsupported. By improving efficiency and reducing operational costs, Qualtrics aims to enhance customer satisfaction amidst rising labor costs.

New research from Qualtrics (NASDAQ: XM) reveals that 43% of managers and 41% of senior leaders feel increased pressure to produce results compared to last year. Additionally, 43% of managers report feeling pressured to be visible to leadership, while nearly half of Gen Z workers express similar stresses. The study points to a growing trend of managerial burnout, with 28% of managers considering job changes in the next six months. Conducted in August 2022, the survey highlights the urgent need for companies to support their managerial staff during these challenging times.

Qualtrics (NASDAQ: XM) introduces Video Feedback, a tool that allows organizations to gather and analyze qualitative customer feedback using video. This innovation leverages machine learning to analyze both verbal and non-verbal cues, enabling organizations to gain deeper insights into consumer emotions and sentiments. Video Feedback is designed to speed up decision-making processes and is built into the Qualtrics XM Platform.

Currently in use by nearly 50 organizations, it will be generally available by the end of October.

Qualtrics (NASDAQ: XM) will host its XM Innovation 2022 event on October 26 at 10 am PT. The digital experience will showcase new product innovations aimed at enhancing connections with customers and employees. Notable speaker Malcolm Gladwell will engage in discussions about deep listening, featuring insights from Adidas on using the XM platform for employee experience improvement. The event emphasizes the importance of understanding customer needs and responding with empathy to create meaningful business outcomes.

Qualtrics (Nasdaq: XM) has introduced new XM Benchmarks to help organizations leverage vast experience data for improved decision-making. These benchmarks, derived from feedback of nearly 17,000 customers globally, allow companies to assess their performance against peers in aspects such as customer satisfaction and employee engagement. Significant findings reveal a decline in employee satisfaction regarding pay and benefits, potentially impacting retention. Qualtrics aims to empower organizations with tools to identify performance gaps and enhance experiences in challenging market conditions.