Western Union Opens Own Stores for Customers in Mexico
Western Union (WU) has opened eight owned locations in Mexico, becoming the first international money transfer operator to launch branded stores in the country. The stores, strategically positioned in prime locations, offer specialized customer service and enhanced money transfer capabilities, including transfers up to USD 10,000 with 12 different types of valid identification documents accepted.
The launch coincides with the Christmas holiday season, when transactions typically increase by 10%. Mexico ranks among the world's top remittance-receiving countries, with inflows exceeding $66 billion in 2023, representing approximately 4% of the country's GDP. This initiative aligns with Western Union's 'Evolve 2025' strategy to leverage its retail business while complementing its existing agent network across Mexico.
Western Union (WU) ha aperto otto sedi di proprietà in Messico, diventando il primo operatore internazionale di trasferimenti di denaro a lanciare negozi a marchio nel paese. I negozi, strategicamente posizionati in aree di grande affluenza, offrono un servizio clienti specializzato e capacità avanzate di trasferimento di denaro, inclusi trasferimenti fino a 10.000 USD con 12 diversi tipi di documenti di identificazione validi accettati.
Il lancio coincide con la stagione delle festività natalizie, quando le transazioni aumentano solitamente del 10%. Il Messico è tra i principali paesi al mondo per ricevimento di rimesse, con afflussi superiori a 66 miliardi di dollari nel 2023, che rappresentano circa il 4% del PIL del paese. Questa iniziativa si allinea con la strategia 'Evolve 2025' di Western Union per sfruttare il suo business al dettaglio, integrando la sua rete di agenti esistente in Messico.
Western Union (WU) ha abierto ocho ubicaciones propias en México, convirtiéndose en el primer operador internacional de transferencias de dinero en lanzar tiendas de marca en el país. Las tiendas, ubicadas estratégicamente en lugares clave, ofrecen un servicio al cliente especializado y capacidades mejoradas de transferencia de dinero, incluyendo transferencias de hasta 10,000 USD con 12 tipos diferentes de documentos de identificación válidos aceptados.
El lanzamiento coincide con la temporada navideña, cuando las transacciones suelen aumentar en un 10%. México se encuentra entre los principales países receptores de remesas en el mundo, con entradas que superan los 66 mil millones de dólares en 2023, lo que representa aproximadamente el 4% del PIB del país. Esta iniciativa se alinea con la estrategia 'Evolve 2025' de Western Union para aprovechar su negocio minorista mientras complementa su red de agentes existente en México.
웨스턴 유니온(WU)은 멕시코에 8개의 직영점을 열어, 해당 국가에서 브랜드 매장을 출시한 최초의 국제 송금 운영자가 되었습니다. 매장은 전략적으로 주요 위치에 배치되어 있으며, 전문 고객 서비스를 제공하고 송금 능력을 향상시키는 기능을 갖추고 있습니다. 여기에는 12가지 종류의 유효 신분증을 사용하여 최대 10,000 USD의 송금이 포함됩니다.
이번 출시일은 거래가 일반적으로 10% 증가하는 크리스마스 연휴 시즌과 일치합니다. 멕시코는 세계에서 송금을 가장 많이 받는 나라 중 하나로, 2023년에는 송금이 660억 달러를 초과, 이는 국가 GDP의 약 4%를 차지합니다. 이 이니셔티브는 웨스턴 유니온의 'Evolve 2025' 전략과 일치하여 소매 사업을 활용하고 멕시코 전역의 기존 에이전트 네트워크와 보완하도록 합니다.
Western Union (WU) a ouvert huit agences en propre au Mexique, devenant ainsi le premier opérateur international de transfert d'argent à lancer des magasins de marque dans le pays. Les magasins, stratégiquement situés dans des emplacements de choix, offrent un service client spécialisé et des capacités de transfert d'argent améliorées, y compris des transferts allant jusqu'à 10 000 USD avec 12 types différents de documents d'identification valides acceptés.
Le lancement coïncide avec la saison des vacances de Noël, lorsque les transactions augmentent généralement de 10%. Le Mexique figure parmi les principaux pays recevant des fonds de migrants dans le monde, avec des entrées dépassant 66 milliards de dollars en 2023, représentant environ 4% du PIB du pays. Cette initiative s'inscrit dans la stratégie 'Evolve 2025' de Western Union pour tirer parti de son activité de détail tout en complétant son réseau d'agents existant à travers le Mexique.
Western Union (WU) hat acht eigene Standorte in Mexiko eröffnet und ist damit der erste internationale Geldtransferanbieter, der Markenläden im Land eröffnet. Die Geschäfte sind strategisch an erstklassigen Standorten positioniert, bieten spezialisierten Kundenservice und verbessern die Geldtransferfähigkeiten, einschließlich Transfers von bis zu 10.000 USD mit 12 verschiedenen Arten von gültigen Ausweisdokumenten.
Die Eröffnung fällt mit der Weihnachtszeit zusammen, wenn die Transaktionen typischerweise um 10% steigen. Mexiko gehört zu den weltweit führenden Ländern beim Empfang von Überweisungen, mit Zuflüssen von über 66 Milliarden USD im Jahr 2023, was ungefähr 4% des BIP des Landes ausmacht. Diese Initiative steht im Einklang mit der 'Evolve 2025'-Strategie von Western Union, um ihr Einzelgeschäft auszubauen und das bestehende Agenturnetz in Mexiko zu ergänzen.
- First international money transfer operator to open owned stores in Mexico
- Strategic expansion in a key market with $66 billion in remittance inflows (2023)
- Enhanced service capacity with transfers up to USD 10,000
- Seasonal timing coincides with 10% increase in holiday transactions
- None.
Insights
The launch of Western Union-owned stores in Mexico marks a significant strategic expansion in one of the world's largest remittance markets. With
The eight new locations enhance service delivery and brand control while supporting the company's 'Evolve 2025' strategy. By offering higher transaction limits of up to
This retail expansion represents a calculated move to capture a larger share of Mexico's remittance market. The strategic placement in high-traffic locations and enhanced service offerings position Western Union to better compete with both traditional players and digital challengers. The direct-to-consumer approach allows for better control over customer experience and data collection, vital for service optimization and market intelligence.
The emphasis on flexible payment options - cash, bank deposits and mobile wallets - aligns with evolving consumer preferences and digital transformation trends. This omnichannel strategy, combining owned stores with existing agent locations and digital services, creates a robust ecosystem that could drive customer loyalty and transaction volume growth.
- Western Union becomes the first international money transfer operator to open its own branded stores in the country
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Launch announcement comes at the start of the Christmas holiday season when customers send and receive up to
10% more as they prepare to celebrate festivities.
"We are excited to announce the launch of our very own Western Union stores across Mexico,” said Claudia Reyes Armebianchi, Western Union’s Vice President, General Manager
Enhancing Customer Experience and Convenience
The Western Union stores are strategically positioned in prime, high-demand and easy-to-access locations. They provide customers with direct access to Western Union’s extensive cross-border money transfer services, where they can send and receive money across the Company’s global money movement network of 200 countries and territories.
Customers receiving money also benefit from being able to use one of 12 different types of valid identification documents, along with the ability to collect transfers of up to
Western Union owned stores are open at the following locations:
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Insurgentes Sur: Av. Insurgentes Sur 3655,
Miguel Hidalgo 1ra Secc,Tlalpan , 14260 Ciudad de México, CDMX - Multiplaza Bosques: Av. Central s/n, Bosques de Aragon, 57170, LOCAL 11 , Cd. Nezahualcóyotl, Méx., México
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Multiplaza Santín: Carr.
Toluca -Naucalpan 1501-Local 18 B, Santin, Sauces, 50220 San Mateo Otzacatipan, Méx. - Portal Centro: Lorenzo Boturini 258, Centro, Cuauhtémoc, 06840 Ciudad de México, CDMX
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Multiplaza Aragón: Av. Carlos Hank González 120,
Rinconada de Aragon, 55140 Ecatepec de Morelos, Méx. -
Encuentro Fortuna: Av Fortuna 334, Magdalena de las
Salinas ,Gustavo A. Madero , 07760 Ciudad de México, CDMX,Mexico -
Plaza las Antenas: Av. Canal de Garay 3278,
La Esperanza ,Iztapalapa , 09910 Ciudad de México, CDMX -
Portal
San Angel : Av. Revolución 1267, Los Alpes, Álvaro Obregón, 01040 Ciudad de México, CDMX
Owned stores support one pillar of Western Union’s ‘Evolve 2025’ strategy: to leverage its retail business as a gateway to the Company. They focus on driving high-value, accessible financial services by providing customers with more choices in how they send and receive money, while offering direct interaction with the brand. Serving as an important mix to its retail network, they add to Western Union’s existing locations with Agents across the country.
Strengthening Connections: Supporting Families During the Holiday Season
Today’s announcement comes at the start of the holiday season when money transfers, also known as remittances, traditionally increase. According to Western Union data, customers in
“This investment underscores our dedication to enhancing financial accessibility and flexibility for our customers in
World Bank figures rank
Western Union has a well-established presence in
About Western Union
The Western Union Company (NYSE: WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions and governments—across more than 200 countries and territories and over 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com
View source version on businesswire.com: https://www.businesswire.com/news/home/20241211702884/en/
Media Contacts:
Saadia McGlinchey: saadia.mcglinchey@wu.com
Karen Santos: karen.santos2@westernunion.com
Source: The Western Union Company
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