Wishpond Files Patent to Improve Real-time Conversations with its SalesCloser AI Virtual Agents
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF) has filed a non-provisional utility patent for its enhanced state manager technology within SalesCloser AI virtual agents. This marks the company's second patent application related to SalesCloser.
The technology aims to improve complex conversations by dynamically adapting to real-time cues and maintaining context across interactions. The enhanced state manager utilizes both user-defined and system-defined states to deliver consistent and responsive experiences, particularly valuable in customer service and therapy sectors.
Additionally, the company announced the resignation of Nick Steeves, Vice President of Partnerships and former General Manager of PersistIQ subsidiary, effective January 16, 2025. Steeves, who joined in 2011, played a key role in integrating PersistIQ following its 2021 acquisition. Moving forward, Wishpond's senior leadership team will manage strategic partnerships.
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF) ha presentato una domanda di brevetto non provvisorio per la sua tecnologia avanzata di gestione degli stati all'interno degli agenti virtuali SalesCloser AI. Questo segna la seconda domanda di brevetto dell'azienda relativa a SalesCloser.
La tecnologia mira a migliorare le conversazioni complesse adattandosi dinamicamente agli indizi in tempo reale e mantenendo il contesto nelle interazioni. Il gestore di stato avanzato utilizza stati definiti sia dall'utente che dal sistema per fornire esperienze coerenti e reattive, particolarmente preziose nei settori del servizio clienti e della terapia.
Inoltre, l'azienda ha annunciato le dimissioni di Nick Steeves, Vicepresidente delle Partnership e ex Direttore Generale della sussidiaria PersistIQ, con effetto dal 16 gennaio 2025. Steeves, che è entrato a far parte dell'azienda nel 2011, ha svolto un ruolo chiave nell'integrazione di PersistIQ dopo l'acquisizione del 2021. In futuro, il team di leadership senior di Wishpond gestirà le partnership strategiche.
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF) ha presentado una solicitud de patente utilitaria no provisional para su tecnología mejorada de gestión de estado dentro de los agentes virtuales SalesCloser AI. Este es el segundo registro de patente de la empresa relacionado con SalesCloser.
La tecnología tiene como objetivo mejorar las conversaciones complejas adaptándose dinámicamente a las señales en tiempo real y manteniendo el contexto a lo largo de las interacciones. El gestor de estado mejorado utiliza estados definidos por el usuario y por el sistema para ofrecer experiencias consistentes y reactivas, lo cual es especialmente valioso en los sectores de servicio al cliente y terapia.
Además, la empresa anunció la renuncia de Nick Steeves, Vicepresidente de Asociaciones y ex Gerente General de la filial PersistIQ, con efecto a partir del 16 de enero de 2025. Steeves, quien se unió en 2011, jugó un papel clave en la integración de PersistIQ tras su adquisición en 2021. De ahora en adelante, el equipo de alta dirección de Wishpond gestionará las asociaciones estratégicas.
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF)는 SalesCloser AI 가상 에이전트 내에서 향상된 상태 관리자 기술에 대한 비임시 특허를 출원했습니다. 이는 SalesCloser와 관련된 회사의 두 번째 특허 신청입니다.
이 기술은 복잡한 대화를 개선하기 위해 실시간 신호에 동적으로 적응하고 상호 작용 간의 맥락을 유지하는 것을 목표로 합니다. 향상된 상태 관리자는 일관되고 반응적인 경험을 제공하기 위해 사용자 정의 및 시스템 정의 상태를 모두 활용하여, 특히 고객 서비스 및 치료 분야에서 매우 가치가 있습니다.
또한 회사는 2025년 1월 16일부터 발효되는 파트너십 부사장 및 PersistIQ 자회사의 전 총괄 매니저인 Nick Steeves의 사임을 발표했습니다. 2011년에 합류한 Steeves는 2021년 인수 이후 PersistIQ 통합에 중요한 역할을 했습니다. 앞으로 Wishpond의 고위 리더십 팀이 전략적 파트너십을 관리할 것입니다.
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF) a déposé une demande de brevet d'utilité non provisionnelle pour sa technologie améliorée de gestion des états dans les agents virtuels SalesCloser AI. Ceci marque la deuxième demande de brevet de l'entreprise en lien avec SalesCloser.
La technologie vise à améliorer les conversations complexes en s'adaptant dynamiquement aux signaux en temps réel et en maintenant le contexte tout au long des interactions. Le gestionnaire d'état amélioré utilise des états définis à la fois par l'utilisateur et par le système pour offrir des expériences cohérentes et réactives, particulièrement précieuses dans les secteurs du service client et de la thérapie.
De plus, l'entreprise a annoncé la démission de Nick Steeves, vice-président des partenariats et ancien directeur général de la filiale PersistIQ, effective à compter du 16 janvier 2025. Steeves, qui a rejoint l'entreprise en 2011, a joué un rôle clé dans l'intégration de PersistIQ suite à son acquisition en 2021. À l'avenir, l'équipe de direction de Wishpond gérera les partenariats stratégiques.
Wishpond Technologies (TSXV: WISH, OTCQX: WPNDF) hat ein nicht-provisorisches Gebrauchsmuster für seine verbesserte Zustandsmanager-Technologie innerhalb der virtuellen Agenten SalesCloser AI eingereicht. Dies ist der zweite Patentantrag des Unternehmens, der sich auf SalesCloser bezieht.
Die Technologie zielt darauf ab, komplexe Gespräche zu verbessern, indem sie sich dynamisch an Echtzeitsignale anpasst und den Kontext über Interaktionen hinweg aufrechterhält. Der verbesserte Zustandsmanager verwendet sowohl benutzerdefinierte als auch systemdefinierte Zustände, um konsistente und reaktionsschnelle Erfahrungen zu liefern, die insbesondere im Kundenservice- und Therapiebereich von großem Wert sind.
Zusätzlich gab das Unternehmen die Rücktrittsankündigung von Nick Steeves, Vizepräsident für Partnerschaften und ehemaliger Geschäftsführer der Tochtergesellschaft PersistIQ, bekannt, die am 16. Januar 2025 wirksam wird. Steeves, der 2011 beigetreten ist, spielte eine Schlüsselrolle bei der Integration von PersistIQ nach der Akquisition im Jahr 2021. Zukünftig wird das Führungsteam von Wishpond strategische Partnerschaften verwalten.
- Filed second patent application for AI conversation management technology
- Technology enhances customer service capabilities through improved AI interactions
- Successfully completed PersistIQ integration into product portfolio
- Loss of key executive (VP of Partnerships) who managed important subsidiary integration
- Wishpond announces the filing of a patent application for its innovative enhanced state manager technology, which is expected to vastly improve complex conversations with its SalesCloser AI virtual agents by adapting to real-time cues and remembering previous interactions.
The enhanced state manager within SalesCloser utilizes conversational AI technology to dynamically adapt to real-time cues, ensuring a seamless flow of dialogue. This capability is particularly critical in industries such as customer service and therapy, where maintaining context and delivering coherent interactions are paramount. The enhanced state manager leverages both user-defined and system-defined states to offer consistent, tailored, and responsive experiences. Furthermore, it remembers previous interactions, even after interruptions, allowing continuity in dialogue management.
Ali Tajskandar, CEO of Wishpond, commented, "We are excited to file a patent application for the enhanced state manager technology; this marks a significant milestone in our Company's innovation journey. This breakthrough enables our virtual AI agent to handle complex, real-world conversations with a greater level of precision and adaptability. By addressing challenges like interruptions and maintaining context across varied scenarios, the enhanced state manager allows businesses to offer seamless, personalized interactions that improve customer satisfaction and operational efficiency. This patent application further solidifies Wishpond's commitment to delivering cutting-edge solutions that help businesses scale while staying competitive in an increasingly dynamic market."
SalesCloser, Wishpond's virtual AI agent, is designed to support customer interaction across various industries by offering businesses scalable, efficient, and cost-effective communication solutions. Its ability to mimic human-like conversations and adapt to different sectors helps companies reduce operational bottlenecks while enhancing customer satisfaction and retention. With the enhanced state manager at its core, SalesCloser continues to offer highly competitive precision and coherence in managing sophisticated dialogues.
Management Update
In addition to this milestone, Wishpond announces the resignation of Nick Steeves, Vice President of Partnerships and formerly General Manager of Wishpond's subsidiary, PersistIQ, Inc. ("PersistIQ"). His last day with the Company will be January 16, 2025.
Nick joined Wishpond in 2011, and has since held various roles in marketing, customer success, product development, and strategic partnerships. Following Wishpond's acquisition of PersistIQ in 2021, Nick played an instrumental role in integrating PersistIQ into Wishpond's broader suite of products and services.
Ali Tajskandar, CEO of Wishpond, commented, "We are incredibly grateful to Nick for his leadership and dedication throughout the integration process of PersistIQ. His contributions have been invaluable in ensuring a seamless transition and in expanding our product portfolio. With the integration process now successfully completed, we wish Nick all the best in his future endeavors."
Going forward, Wishpond's senior leadership team will oversee strategic partnerships while continuing to drive growth and innovation across all business lines.
Ali Tajskandar
Chief Executive Officer
Wishpond Technologies Ltd.
About Wishpond Technologies Ltd.
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