WalkMe Supports the Acceleration of NEC’s Corporate Digital Transformation by Advancing Digital Experiences and Improving Work Efficiency of Employees
- NEC has achieved a 75% reduction in support tickets after implementing WalkMe on its systems
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NEC implements WalkMe on its purchasing, procurement, and customer management systems; sees
SAN FRANCISCO, Sept. 06, 2023 (GLOBE NEWSWIRE) -- WalkMe Inc. (NASDAQ: WKME), a leading provider of digital adoption solutions, today announced that NEC Corporation has implemented WalkMe to drive the utilization of purchasing, procurement, and customer management systems as a part of its digital transformation initiatives. With WalkMe, NEC has improved business processes with a
NEC is committed to driving comprehensive digital transformation initiatives throughout the organization, customer base, and society as the core for its medium-term management plan for 2025, which aims to deliver value derived from its internal digital transformation efforts to customers. To drive its own digital transformation, NEC is focusing on the digital experience for employees, streamlining its business operations, and building a more employee-friendly work environment.
In order to promote NEC’s digital transformation through the improvements of business systems, the company implemented WalkMe to establish SAP Ariba and Salesforce more effectively. These systems required more proficiency in operation than before, and WalkMe enables correct operation navigation, guidance, and automation.
With WalkMe, SAP Ariba and Salesforce users at NEC receive operational navigation, guidance, and automation with the aim of promoting and establishing the use of these systems through NEC’s ongoing digital transformation initiatives. Specifically, WalkMe enables end-users to operate SAP Ariba and Salesforce without the need to read manuals or sit through training sessions as it automatically assists with a portion of user operations.
“Our comprehensive digital transformation goals are a key priority for NEC, and we consider WalkMe as an important part of our digital transformation process,” said Noriaki Seki, Executive Professional of Architecture, Director, Corporate, DX Strategy Office, NEC. “Enterprises simply cannot overlook the importance of the change management that comes with digital transformation, especially when it comes to employee experience. If employees cannot effectively utilize the technology provided to them, return on investment will not be realized.”
“Many enterprises continue to struggle with the aftermath of digital transformation, which is essentially when organizations implement various new technologies without an effective change management strategy for employees,” said Scott Little, Chief Revenue Officer, WalkMe. “The by-product is something we refer to as ‘Software Paralysis,’ which is when efficiency and productivity slows or stops because employees cannot absorb or are overwhelmed with the on-ramping of new technologies as well as keeping up with ongoing product updates. We are pleased to be working with NEC as a key part of their digital transformation goals and look forward to supporting their ongoing efforts.”
Prior to WalkMe, approximately
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About WalkMe
WalkMe's cloud-based digital adoption platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our platform leverages proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.
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Media Contact:
Christina Knittel
press@walkme.com
Investor Contact:
John Streppa
investors@walkme.com
