WalkMe and SAP Concur Partnership Delivers Concur® User Assistant by WalkMe

Rhea-AI Summary

WalkMe Ltd. (NASDAQ: WKME) has expanded its partnership with SAP Concur, launching the Concur User Assistant. This solution extension offers self-service guidance and content within the SAP Concur platform, enhancing employee onboarding and digital adoption. Available in both freemium and premium versions, the tool allows organizations to create custom guides, analyze workflow data, and provide in-app assistance. With a user base exceeding 35 million, WalkMe aims to facilitate better technology interaction for employees globally, especially in a hybrid work environment.

Positive

• Expansion of partnership with SAP Concur enhances product offerings.
• Concur User Assistant provides both freemium and premium versions to cater to different user needs.
• Enables organizations to create custom training guides and analyze user engagement.
• Addresses the growing demand for optimal employee experiences in a hybrid work environment.

Negative

• None.

SAN FRANCISCO, Nov. 10, 2021 /PRNewswire/ -- WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption platforms, today announced the expansion of its partnership with SAP^® Concur,^® the world's leading brand for integrated travel, expense, and invoice management solutions. WalkMe joins the SAP Concur partner program providing a solution extension, Concur User Assistant by WalkMe. The new solution extension leverages WalkMe technology to provide relevant self-service guidance and content within the SAP Concur environment, driving digital adoption, efficient employee onboarding, and optimal employee experiences.

WalkMe, a pioneer of Digital Adoption Platforms (DAP), has transformed how people interact with technology in the world of hybrid work. Concur User Assistant by WalkMe maximizes organizations' investment in SAP Concur solutions through self-service guidance and additional in-app content in the SAP Concur experience. Concur User Assistant by WalkMe can take users through any digital workflow on desktop, mobile or web applications with an intuitive experience that is tailored automatically for when, where, and how they are using those applications. The user assistant can guide users through the SAP Concur application exclusively, or across SAP Concur solutions and the many other applications an enterprise uses in conjunction with SAP Concur products.

Available today, Concur User Assistant by WalkMe comes in a "freemium" version to all SAP Concur users, which provides basic workflow assistance, new user profile set up, on-screen help directory, and user interface introduction. The premium version, available as an SAP Concur solution extension, provides a full license of Concur User Assistant by WalkMe, from which clients can create and deploy custom guides for training and on-boarding, glean insights from an analytics dashboard, support custom fields and workflows, and create organization-specific messages.

"Our 45,000+ associates and physicians have been using WalkMe's in-app guidance within SAP Concur solutions and several other business applications for years," said Tobias Washington, Director of Learning Experience, Design and Technology at Christus Health. "This guidance has enabled us to efficiently and effectively onboard new employees and roll out new solutions while mitigating support calls to the helpdesk. Similar to our own experience, the new Concur User Assistant by WalkMe will reduce the friction associated with new technology."

With more than 35 million users in over 42 countries, and 31% of the Fortune 500, WalkMe was founded ten years ago to simplify the way people interact with technology. Its no-code, platform-agnostic solution runs across all underlying applications-- for both employees and customers alike. Over the last decade, WalkMe has continued to deliver digital solutions at scale to help organizations worldwide achieve their digital transformation goals by creating frictionless and elegant digital experiences that reduce complexity in the enterprise technology stack.

"Whether employees are changing careers or changing companies, 'The Great Resignation' has paved the way for 'The Great Acceptance,' creating an influx of new-hires across all industries that puts pressure on organizations to provide optimal employee experiences," said Amir Farhi, Chief Business Development Officer at WalkMe. "With WalkMe, organizations can analyze digital adoption and usage trends across applications, users, business processes, and departments, which are critical to understanding how to improve user experience. As new and current employees are faced with a growing number of applications to learn and use to perform their jobs, solutions like Concur User Assistant by WalkMe puts the power of digital adoption into the hands of all SAP Concur users."

About WalkMe

WalkMe's cloud-based Digital Adoption Platform enables organizations to measure, drive and act to ultimately accelerate their digital transformations and better realize the value of their software investments. Our code-free platform leverages our proprietary technology to provide visibility to an organization's Chief Information Officer and business leaders, while improving user experience, productivity and efficiency for employees and customers. Alongside walkthroughs and third-party integration capabilities, our platform can be customized to fit an organization's needs.

Additional Resources:

• Visit the WalkMe Website
• Read the WalkMe Blog

Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP's filings with the U.S. Securities and Exchange Commission, including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

Media Contact

Christina Knittel
WalkMe
press@walkme.com

 

 

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SOURCE WalkMe

FAQ

What is the Concur User Assistant by WalkMe?

The Concur User Assistant is a solution extension that provides self-service guidance and content within the SAP Concur platform.

How does the Concur User Assistant enhance employee onboarding?

It offers tailored guidance and custom workflows to streamline the onboarding process for new employees.

What are the different versions of the Concur User Assistant?

There is a freemium version offering basic features and a premium version with advanced capabilities for enterprises.

When was the Concur User Assistant by WalkMe announced?

The Concur User Assistant was announced on November 10, 2021.

How many users does WalkMe serve?

WalkMe serves over 35 million users across more than 42 countries.

What benefits does WalkMe offer to SAP Concur users?

It enables improved digital adoption, custom guide creation, and enhanced user experience through in-app support.