WPS honored as one of Midwest's leading energy companies by J.D. Power
Wisconsin Public Service (WPS) has been recognized by J.D. Power as the best electric utility in the Midwest for customer satisfaction and trust in the 2024 U.S. Electric Utility Brand Appeal Index Study. WPS scored nearly 30 points higher than the average Midwest electric utility. The company's focus on world-class customer service includes:
- Adding renewable energy facilities
- Upgrading equipment
- Strengthening distribution networks
- Providing real-time outage alerts
- Sharing energy efficiency tips
- Offering convenient billing options
WPS also actively supports community initiatives through its Foundation. This marks the third time in four years that WPS has been honored by J.D. Power for its customer service excellence.
Wisconsin Public Service (WPS) è stata riconosciuta da J.D. Power come la migliore utility elettrica del Midwest per soddisfazione e fiducia dei clienti nello studio del 2024 U.S. Electric Utility Brand Appeal Index. WPS ha ottenuto quasi 30 punti in più rispetto alla media delle utility elettriche del Midwest. L'attenzione dell'azienda sul servizio clienti di livello mondiale comprende:
- Aggiunta di impianti di energia rinnovabile
- Aggiornamento delle attrezzature
- Rafforzamento delle reti di distribuzione
- Fornitura di avvisi in tempo reale sulle interruzioni
- Condivisione di consigli per l'efficienza energetica
- Offerta di opzioni di fatturazione convenienti
WPS sostiene attivamente iniziative comunitarie attraverso la sua Fondazione. Questo segna la terza volta in quattro anni che WPS è stata premiata da J.D. Power per l'eccellenza nel servizio clienti.
Wisconsin Public Service (WPS) ha sido reconocida por J.D. Power como la mejor empresa eléctrica del Medio Oeste por satisfacción y confianza de los clientes en el estudio del 2024 U.S. Electric Utility Brand Appeal Index. WPS obtuvo casi 30 puntos más que la media de las empresas eléctricas del Medio Oeste. El enfoque de la compañía en un servicio al cliente de clase mundial incluye:
- Adición de instalaciones de energía renovable
- Actualización de equipos
- Fortalecimiento de redes de distribución
- Provisión de alertas de cortes en tiempo real
- Compartir consejos de eficiencia energética
- Ofrecer opciones de facturación convenientes
WPS también apoya activamente iniciativas comunitarias a través de su Fundación. Esta es la tercera vez en cuatro años que WPS ha sido homenajeada por J.D. Power por su excelencia en el servicio al cliente.
위스콘신 공공 서비스(WPS)는 J.D. Power에 의해 고객 만족도 및 신뢰도에서 중서부 최고의 전력 회사로 인정받았습니다. 이는 2024년 미국 전력 회사 브랜드 매력 지수 조사에서 나타났습니다. WPS는 중서부 전력 회사 평균보다 거의 30점 더 높은 점수를 기록했습니다. 이 회사의 세계적 수준의 고객 서비스에 대한 초점은 다음과 같습니다:
- 재생 가능 에너지 시설 추가
- 장비 업그레이드
- 배급 네트워크 강화
- 실시간 정전 알림 제공
- 에너지 효율성 팁 공유
- 편리한 청구 옵션 제공
WPS는 또한 재단을 통해 지역 사회 이니셔티브를 적극적으로 지원합니다. 이는 WPS가 고객 서비스 우수성으로 J.D. Power로부터 4년 중 3번째로 영예를 안은 것입니다.
Wisconsin Public Service (WPS) a été reconnu par J.D. Power comme le meilleur service public d'électricité du Midwest pour la satisfaction et la confiance des clients dans l'étude de l'Indice d'Attractivité des Marques des Services Publics Électriques 2024 aux États-Unis. WPS a obtenu près de 30 points de plus que la moyenne des services publics électriques du Midwest. L'accent mis par l'entreprise sur un service client de classe mondiale comprend :
- Ajout d'installations d'énergie renouvelable
- Mise à jour des équipements
- Renforcement des réseaux de distribution
- Fourniture d'alertes de coupure en temps réel
- Partage de conseils d'efficacité énergétique
- Proposition d'options de facturation pratiques
WPS soutient également activement des initiatives communautaires par le biais de sa Fondation. C'est la troisième fois en quatre ans que WPS reçoit un prix de J.D. Power pour son excellence en service client.
Wisconsin Public Service (WPS) wurde von J.D. Power als das beste Elektrizitätsunternehmen im Mittleren Westen für Kundenzufriedenheit und Vertrauen im 2024 U.S. Electric Utility Brand Appeal Index Studie ausgezeichnet. WPS erzielte fast 30 Punkte mehr als der Durchschnitt der Elektrizitätsunternehmen im Mittleren Westen. Der Fokus des Unternehmens auf erstklassigen Kundenservice umfasst:
- Erweiterung von Einrichtungen für erneuerbare Energien
- Modernisierung der Ausrüstung
- Stärkung der Verteilernetze
- Bereitstellung von Echtzeit-Ausfallbenachrichtigungen
- Teilen von Tipps zur Energieeffizienz
- Anbieten von bequemen Abrechnungsoptionen
WPS unterstützt auch aktiv Gemeinschaftsinitiativen durch seine Stiftung. Dies ist das dritte Mal in vier Jahren, dass WPS von J.D. Power für seine hervorragende Kundenservice ausgezeichnet wurde.
- Recognized as best electric utility in the Midwest by J.D. Power
- Scored nearly 30 points higher than average Midwest electric utility
- Adding more renewable energy facilities
- Upgrading equipment and strengthening distribution network
- Implementing new digital tools for customer engagement
- Third time in four years receiving J.D. Power honor for customer service
- None.
WPS is receiving the honor based on its strong finish in the J.D. Power 2024 U.S. Electric Utility Brand Appeal Index Study. WPS finished nearly 30 points higher in the study than the average Midwest electric utility's score.
"This honor reflects our commitment to our customers," said Mike Hooper, president — WPS. "From delivering affordable, reliable and clean energy around the clock to supporting worthy causes across our region, our employees are proud to support their communities every day."
World-class customer service
WPS continues to embrace new innovations and techniques as it focuses on providing world-class customer service. The company is adding more renewable energy facilities, upgrading its equipment and strengthening its distribution network to keep the lights on and heat flowing to homes throughout the year.
WPS also proactively engages with its customers with new digital tools and a focus on affordability. This includes:
- Providing real-time alerts and follow-up notifications about power outages.
- Sharing energy efficiency tips that help customers see savings on their bill.
- Offering convenient options to receive and pay energy bills, and make changes to their service.
WPS and its employees actively work to strengthen the communities they serve. The WPS Foundation partners with hundreds of nonprofits each year to support initiatives that enhance the culture, development, education, environment and health of its communities.
This is third time in four years WPS has been honored by J.D. Power for its service to its customers. J.D. Power honored WPS for excellence in electric utility residential customer satisfaction in 2021 and 2023.
About Wisconsin Public Service
Wisconsin Public Service Corp. is a subsidiary of WEC Energy Group (NYSE: WEC). The company serves approximately 466,000 electric and 344,000 natural gas customers in northeastern and north central
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in
View original content:https://www.prnewswire.com/news-releases/wps-honored-as-one-of-midwests-leading-energy-companies-by-jd-power-302221538.html
SOURCE Wisconsin Public Service
FAQ
What recognition did Wisconsin Public Service (WPS) receive from J.D. Power in 2024?
How did WPS score compared to other Midwest electric utilities in the J.D. Power study?
What initiatives is WPS implementing to improve customer service?
How often has WPS been honored by J.D. Power for its customer service?
