Walgreens Find Care® Introduces New Service Providers to Address Need for Comprehensive Healthcare During the COVID-19 Pandemic

Rhea-AI Summary

Walgreens has expanded its digital health platform, Walgreens Find Care®, with 11 new and four expanded collaborations with service providers to improve access to care during the COVID-19 pandemic. This platform now connects users to over 45 national and local healthcare service providers, offering more than 65 services across 120 conditions. The usage of Walgreens Find Care® has surged to nearly 20 million visits, representing a 13-fold increase in web traffic over the past year. This initiative aligns with CDC guidance to offer telehealth as a means to reduce COVID-19 exposure.

Positive

• Expansion adds 11 new collaborations and 4 expanded partnerships.
• Increased web traffic to nearly 20 million visits in a year (13-fold increase).
• Access to over 65 services treating more than 120 conditions.

Negative

• None.

Walgreens today announced the expansion of its digital health platform, Walgreens Find Care^®, to include 11 new and four expanded collaborations with service providers, offering easier access to care during the COVID-19 pandemic. The new and expanded services span regional health systems and leaders in diabetes healthcare technology, hearing, vision, at-home COVID-19 testing, colon cancer screening, lab testing, mental health, musculoskeletal pain and non-surgical back and neck rehabilitation. With these additions, individuals can now access more than 45 national and local healthcare service providers through Walgreens Find Care^®.

Walgreens Find Care® digital health platform (Photo: Business Wire)

“Walgreens Find Care^® addresses even more needs during the pandemic by connecting patients to care and helping customers think differently about how their pharmacy can become a resource for more of their healthcare needs,” said Giovanni Monti, senior vice president of healthcare services, Walgreens Boots Alliance. “In addition to adding new services, with this expansion we are connecting our millions of customers nationwide to a broader mix of health systems and service providers that now offer more than 65 services and treat more than 120 conditions.”

As the U.S. approaches one year since the COVID-19 pandemic was declared a national emergency, use of the Walgreens Find Care^® platform has rapidly increased to nearly 20 million visits, equal to a 13-fold rise in web traffic versus last year.

Expansion of these services is important as the pandemic continues and both patients and practitioners seek to reduce exposure to COVID-19. The Centers for Disease Control and Prevention (CDC) has provided continued guidance to healthcare facilities and providers to offer clinical services through telehealth to help address medical needs while supporting social distancing during the COVID-19 pandemic¹. According to the CDC, remote access to healthcare services may also better serve those who are medically or socially vulnerable or who do not have ready access to providers.

Walgreens Find Care^® is the digital “front door” to an integrated healthcare and pharmacy experience, which helps patients access in-person and virtual healthcare expertise from the comfort of their own home. Through this online marketplace, patients can connect with local and national service providers they trust, all through the convenience of the Walgreens mobile app or online. Walgreens Find Care^® helps patients book appointments for a range of services like urgent care, telehealth, mental health, lab testing, physician house calls and even hearing and optical services.

Walgreens Find Care^® Collaborations

Since its initial launch in July 2018, Walgreens Find Care^® continues to expand to include new features and service providers, connecting patients and customers with more options to get convenient and affordable access to care from their computers and mobile devices.

New or Expanded Walgreens Find Care^® Collaborations

• Abbott’s Diabetes Care business (new)
• AtlantiCare (new)
• BetterHelp (new)
• Children’s National Hospital (new)
• Clinical Reference Laboratory (new)
• Cologuard (new)
• For Eyes (expanded)
• Hinge Health (new)
• Labcorp (expanded)
• Lexie Hearing (new)
• McLaren Health Care (expanded)
• myPrivia Virtual Clinic (new)
• Novant Health (expanded)
• Sanvello (new)
• SpineZone (new)

Healthcare offerings are shown based on a user’s location, ensuring patients connect with service providers they know and trust. In addition, using the Walgreens app, patients can fill their prescriptions at Walgreens and choose their preferred delivery method from in-store pick up, drive-thru or delivery to their home. Patients can also connect with a Walgreens pharmacist 24/7 using Pharmacy Chat available online or through the Walgreens app.

Walgreens Find Care^® is available on the Walgreens app or online at www.walgreens.com/findcare.

About Walgreens

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and well-being of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

¹ https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-hcf.html

View source version on businesswire.com: https://www.businesswire.com/news/home/20210304005252/en/

FAQ

What is the recent expansion of Walgreens Find Care®?

Walgreens Find Care® expanded to include 11 new and four expanded collaborations with service providers, enhancing access to healthcare during the COVID-19 pandemic.

How many healthcare service providers does Walgreens Find Care® now connect to?

The platform now connects users to over 45 national and local healthcare service providers.

What significant increase did Walgreens Find Care® experience in web traffic?

The platform experienced a 13-fold increase in web traffic, reaching nearly 20 million visits in a year.

What services are included in the Walgreens Find Care® platform?

Walgreens Find Care® offers over 65 services addressing more than 120 health conditions.

How does Walgreens Find Care® align with CDC guidance?

Walgreens Find Care® provides telehealth options to help reduce COVID-19 exposure, as per CDC recommendations.