Verizon supports Texas and Louisiana communities affected by recent storms
Verizon is taking significant measures to support Texas and Louisiana communities affected by recent storms. From May 17 through May 23, 2024, Verizon will waive domestic call, text, and data usage costs for postpaid consumer customers, small business customers, and Verizon Prepaid customers in the affected areas. The service end dates for prepaid customers using brands like Straight Talk, Tracfone, and others are extended to May 23, 2024. Verizon engineers have restored over half of the impacted sites and are working to restore full service. Backup batteries and generators are powering Verizon's equipment and facilities to ensure continuous service during power outages. The initiative underscores Verizon's commitment to keeping customers connected during emergencies.
- Verizon is waiving all domestic call, text, and data usage fees for affected customers from May 17-23, 2024.
- Service end dates are extended to May 23, 2024 for all prepaid customers using affiliated brands.
- Verizon engineers have restored more than 50% of impacted sites, showing quick response and efficiency.
- 100% of Verizon macro cell sites have backup battery power, ensuring network reliability.
- Over 90% of sites in the affected areas have backup generators, providing continuous service during outages.
- Some customers are experiencing service interruptions due to the severe storms and power outages.
- The storm impact required extensive repairs and resource allocation, potentially increasing operational costs.
Call/Text/Data usage incurred by customers from May 17-23 will be waived for those impacted by recent storms
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What you need to know:
- Verizon is waiving domestic call/text/data usage costs incurred by postpaid consumer customers, small business customers* and Verizon Prepaid customers in storm affected areas in Texas and Louisiana. The waiver will be in effect between Friday, May 17 through Thursday, May 23, 2024. For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to May 23, 2024.
- Our engineers have already restored more than half of the initially impacted sites, and are currently working to make necessary repairs and restore service to the remaining impacted customers.
HOUSTON, May 17, 2024 (GLOBE NEWSWIRE) -- To help residents in Texas and Louisiana impacted by the recent storms and long-expected recovery, Verizon is waiving postpaid domestic call/text/data usage incurred from May 17 - May 23. This will bring relief to the thousands of customers who are relying on their mobile devices more than ever, and especially during this challenging time.
The waiver applies to all postpaid consumer customers, small business customers* and Verizon Prepaid customers in the following Louisiana parishes: Allen, Beauregard, Catahoula and St. John the Baptist; and the following Texas counties: Harris, Jasper, San Jacinto and Waller. For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to May 23, 2024.
Customers do not have to take any action to take advantage of the offer. Any overages for those whose billing cycles have already closed will be automatically credited back.
"We understand the immense challenges our communities are facing as they work towards recovery, " said Michelle R. Miller, Verizon Coastal Plains Market President. “At Verizon, we never stop working for our customers. We want to make this process as seamless as possible, ensuring our customers can stay connected with their loved ones and access critical resources."
Due to last night’s severe storms and subsequent power outages, some customers may be experiencing service interruptions. Verizon is utilizing all available resources to fully restore service. Our engineers have already restored more than half of the initially impacted sites, and are currently working to make necessary repairs and restore service to the remaining impacted customers.
One hundred percent of Verizon macro cell sites, which provide large area coverage, have backup battery power and more than 90 percent in Texas and Louisiana have backup generators. While commercial power is out, Verizon equipment and facilities across the area are being powered by these batteries and generators. Refueling efforts are underway to ensure those generators continue to provide power. Our engineers are confident we have the fuel and crews we need to keep that operation running 24x7 until that happens.
*Verizon small business customers include customers with 50 lines or less.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed in 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of
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Media contact:
Jeannine Brew Braggs
214-662-4430
jeannine.brew@verizon.com
FAQ
What is Verizon doing to support customers affected by the recent storms in Texas and Louisiana?
Which areas are included in Verizon's storm relief waiver?
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How has Verizon responded to the network impact caused by the storms?
