Top 10 U.S. Retailer Uses Verint Interviewing Bot for Contact Center Hiring
Verint (NASDAQ: VRNT) announced that a major U.S. retailer has achieved a 50% reduction in hiring costs by implementing the Verint Interviewing Bot for contact center staffing. This automation tool has streamlined the initial candidate screening process for approximately 2,000 new agents annually, replacing a manual, two-step recruiting process. The Verint Interviewing Bot evaluates candidates' responses and identifies those most likely to succeed in specific roles, enhancing both hiring speed and quality. David Singer, Verint's global VP of go-to-market strategy, highlighted the competitive advantage provided by the bot in quickly identifying top candidates, thus lowering operating costs.
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Retailer Experiences 50 Percent Reduction in Hiring Costs
Prior to Verint, hiring agents required a manual, two-step recruiting process. The Verint Interviewing Bot analyzes candidates' responses to interview questions and identifies candidates with the highest probability of success in a specific role. With the Verint Interviewing Bot, the retailer has fully automated the initial stages of candidate screening and assessment resulting in a 50 percent hiring cost reduction.
“After deploying the Verint Interviewing Bot, the retailer was quickly able to benefit from business outcomes related to contact center hiring costs,” says Verint’s David Singer, global vice president, go-to-market strategy. “Contact centers are competing for the same employees so brands must be able to quickly identify the best candidates. The Verint Intelligent Interviewing Bot automates candidate screening which increases the speed and quality for new agent hiring while reducing operating costs.”
Visit Verint Interviewing Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Media Relations
Sue Huss
sue.huss@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
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