Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India

Rhea-AI Summary

Verint (NASDAQ: VRNT) has launched its Customer Engagement Cloud Platform in India, aiming to support organizations in their digital transformation journeys. This platform addresses the growing demand for BPO services and leverages India's skilled workforce. Ady Meretz, Verint's Asia Pacific president, emphasized the company's commitment to enhancing customer and employee experiences through cloud-based solutions. With a 43.6% market share in India, Verint's platform is designed to scale across diverse industries, employing advanced AI to foster customer relationships.

Positive

• Launch of Customer Engagement Cloud Platform in India enhances digital transformation support.
• Strong market presence with 43.6% share in India's BPO sector.
• Utilizes AI advancements for better customer relationship management.

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• None.

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT) today announced availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations.

“We look at digital transformation as a journey, and Verint is committed to helping organizations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we're delighted to lead the way in India, where Verint has had a strong presence for two decades. It’s a country that is digitally focused with an ever-increasing international BPO presence combined with a thriving domestic market.”

While the pandemic has accelerated digital transformation in India, the country is also amongst the most favored for business process outsourcing (BPO) services, and its outsourcing industry is flourishing. India’s talent pool is made up of highly skilled and largely English-speaking professionals. This, combined with cost-effective labor and 24/7 services, makes India’s BPO capabilities attractive as more and more businesses look towards a globalized workforce to fulfill their operational needs.

“With the increasing remote workforce and pandemic-related push to digital-first engagement, organizations are making their applications readily available in the cloud to support these new future-of-work initiatives,” said Krishna Baidya, head – customer contact research, Frost & Sullivan. “These growing trends and the company’s leading market share of 43.6% in India creates significant opportunity for Verint customers to efficiently transition to the cloud.”*

Verint Customer Engagement Cloud Platform supports multi-cloud environments with an open, reliable, and secure native cloud architecture. Verint supports a start-anywhere strategy – meaning that applications within the platform can be deployed independently or together. Verint’s Cloud platform is uniquely designed to scale from small to large enterprises across many industries and use cases. It draws on the latest advancements in artificial intelligence (AI) to connect work, data and experiences so brands can meet increasing and shifting demands and build lasting customer relationships.

Visit Verint Customer Engagement Cloud Platform for more information.

About Verint
Verint^® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement^™ to help customers close The Engagement Capacity Gap^™.

Verint. The Customer Engagement Company^™. Learn more at Verint.com.

*Source: Frost & Sullivan, Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026, published November 2020. The figure quoted is Verint’s market share of the combined Workforce Management, Quality Monitoring and Analytics sectors.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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Source: Verint