Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience and Peerless Customer Service

Rhea-AI Summary

Vonage (Nasdaq: VG) collaborates with Headsets.com to enhance customer service through integrated unified communications and contact center solutions. With a 98% success rate in answering calls within four rings, Headsets.com prioritizes a seamless agent experience, backed by over 25 years of expertise and strong customer support culture. This partnership aims to create more engaging customer interactions by integrating CRM and business applications, reflecting Vonage's commitment to empowering businesses in their digital transformation.

Positive

• 98% call success rate within four rings at Headsets.com, enhancing customer service.
• Established partnership highlights Vonage's leadership in unified communications.
• Integration of CRM and contact center solutions improves customer engagement.

Negative

• None.

Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings

HOLMDEL, N.J., May 4, 2022 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified communications and contact center solution to Headsets.com, enabling seamless agent experience and peerless customer service.

The team behind Headsets.com has been America's headsets specialists for 25 years, providing over 1.5 million businesses with high-quality, ergonomic wired or wireless headsets for office or remote work. As the leading headset supplier in North America, peerless customer service - what the team calls "customer love" - is the bedrock of the company's culture. From start to finish, at every touchpoint, the Headsets.com customer experience is paramount.

To meet these high standards of customer experience, Headsets.com, the prime retailer of Leitner headsets, relies on Vonage Business Communications (VBC) for a flexible, unified communications experience for their on-site and hybrid work employees, integrated with Vonage's contact center solution for increased productivity and personalized, intelligent customer connections. With Vonage, the Headsets.com team has strategically built both internal and external communications workflows that power exceptional experiences for both customers and employees. 

"At Headsets.com, customer love drives every decision we make as a company," said Rick Mills, CFO at Headsets.com. "We have an amazing team that truly wants to help and support our customers however they can and give them the best experience possible, every time. To make this possible, we need to provide our team members with communications technology that is reliable, fast, simple, and integrated - and Vonage does that."

Headsets.com sets an exceptional standard for its customer support team - answer every call live within just four rings. And powered by Vonage, the team has a 98% success rate. The Headsets.com customer journey is marked by real-time interactions, intelligent routing (no phone trees here), and advanced data reporting, all working together to create the smoothest, most positive experience for every customer, every time.

"We are seeing increased demand for unified communications integrated with contact center capabilities, CRM and business apps to create more engaging customer experiences," said Jay Bellissimo, Chief Operating Officer at Vonage. "Vonage is proud to provide the applications and solutions that enable Headsets.com to offer unparalleled customer support and seamless employee communications." 

Read the full case study to find out more about how Headsets.com is using Vonage's fully integrated unified communications and contact center solutions to deliver more flexible, intelligent, and personal connections for its customers and agents.

To find out more about Vonage, visit www.vonage.com.

About Vonage

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

Media Contact: Elise Leonard, 732.837.3801, elise.leonard@vonage.com
Investor Contact: Monica Gould (212) 871-3927, ir@vonage.com

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SOURCE Vonage

FAQ

What is the partnership between Vonage and Headsets.com about?

Vonage collaborates with Headsets.com to provide integrated unified communications and contact center solutions, enhancing customer service.

What success rate does Headsets.com achieve in answering calls?

Headsets.com has a 98% success rate in answering calls within four rings.

How long has Headsets.com been in business?

Headsets.com has been operational for 25 years, specializing in headsets.

What is the stock symbol for Vonage?

The stock symbol for Vonage is VG.

How does Vonage plan to enhance customer experience?

Vonage aims to enhance customer experience by integrating unified communications with CRM and business applications.