Visa Brings Travelers Peace of Mind with New Digital Card Replacement

Rhea-AI Summary

Visa (NYSE: V) has announced a new service, Digital Emergency Card Replacement, aimed at improving travel experiences by offering digital card replacements via text or email. This service allows cardholders to quickly authenticate and add the new card to their digital wallet, ensuring instant and secure access to funds. The initiative addresses common travel inconveniences and aims to boost customer satisfaction for card issuers. Visa also provides tips for travelers, such as pre-loading Visa cards into digital wallets and activating transaction alerts. The new service is part of Visa's Global Customer Assistance Services, which supports card issuers with rapid card production and delivery across five continents, managing over three million multilingual interactions annually.

Positive

• Visa introduces Digital Emergency Card Replacement, enabling instant digital card replacements for travelers.
• Service aims to enhance cardholder experiences and boost issuer customer satisfaction.
• Visa's Global Customer Assistance Services supports rapid card production and delivery across five continents.

Negative

• Service effectiveness depends on issuer support, which may not be universal.

• New value-added service empowers financial institutions to offer their cardholders seamless, stress-free journeys all over the world

SAN FRANCISCO--(BUSINESS WIRE)-- Digital wallets have become an essential part of the travel experience for many, with 74% of U.S. travelers now using them on their trips¹. Kicking off the summer travel season, Visa (NYSE:V), a global leader in digital payments, today announced its Digital Emergency Card Replacement, a new service that promptly delivers a digital card replacement on behalf of card issuers via text or email. Once received, cardholders can authenticate and add the new card into their digital wallet, offering a convenient, fast and secure solution that helps enhance travel experiences and boost issuer customer satisfaction.

“We've all felt that moment of panic while on vacation – the loss of a card and the feeling of being stranded,” said Kathleen Pierce-Gilmore, global head of Issuing Solutions at Visa. “Our new digital emergency card solution addresses these very issues. It offers instant, secure access to funds for travelers, while enabling issuers to deliver superior customer service. It's a win-win, demonstrating the power of digital payments to improve experiences for everyone.”

In addition to helping ensure speedy access to digital cards, Visa is offering some valuable tips for travelers to augment their use of digital payments:

• Go Digital: Travelers can reduce the inconveniences of cash by pre-loading Visa cards into digital wallets.
• Stay Informed: By activating transaction alerts, travelers can track spending in real-time and detect fraudulent activity early.
• Quick Card Replacement: Travelers should report lost cards immediately. If supported by the issuer, Visa's service promptly provides a digital replacement.
• Alert Your Bank: Travelers should contact their card issuer before their trip to ensure the card will work in the countries to be visited.
• Opt to Pay in Local Currency: It is typically more cost-effective for travelers to choose to pay in the local currency when given the option.

Visa continues to meet growing consumer demands for seamless, secure digital payments with the introduction of the Digital Emergency Card Replacement. This new enhancement to its Global Customer Assistance Services provides an additional layer of support, complementing issuers' own emergency services. The Global Customer Assistance Services, with its robust distribution network, established partnerships, and rapid card production and delivery across five continents, efficiently supports card issuers in today's ever-evolving digital landscape. Annually managing over three million multilingual interactions, this service is an impactful solution for issuers already utilizing Visa's around-the-clock emergency services.

For more information on Visa’s Global Customer Assistance Services, please visit the dedicated landing page. To learn more about other issuing solutions and value-added services for businesses, please visit the Visa Issuing Solutions Hub.

About Visa

Visa (NYSE:V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement. Learn more at Visa.com.

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¹ Visa Global Travel Intentions Study, U.S. Edition (2023)

View source version on businesswire.com: https://www.businesswire.com/news/home/20240626010622/en/

Media Contact

Julianna Bryan

jbryan@visa.com

Source: Visa Inc.

FAQ

What is Visa's Digital Emergency Card Replacement service?

Visa's Digital Emergency Card Replacement service provides instant digital card replacements to travelers via text or email, ensuring secure and quick access to funds.

How do travelers benefit from Visa's new digital card replacement service?

Travelers benefit from Visa's new service by quickly receiving and authenticating a digital card via text or email, adding it to their digital wallet for secure access to funds.

What tips does Visa offer for travelers using digital payments?

Visa advises travelers to pre-load Visa cards into digital wallets, activate transaction alerts, report lost cards promptly, inform their bank before traveling, and pay in local currency when possible.

How does Visa support card issuers with the new digital card replacement service?

Visa supports card issuers through its Global Customer Assistance Services, which includes a robust distribution network and rapid card production and delivery across five continents.