US Foods Launches VITALS Program to Help Acute Care, Senior Living and Other Healthcare Operators Overcome Industry Challenges

Rhea-AI Summary

US Foods Holding Corp. (NYSE: USFD) has launched the US Foods VITALS program aimed at enhancing operational efficiency for healthcare operators. The program addresses key challenges like labor management, cost optimization, and patient satisfaction. Over 70% of operators highlight employee training and retention as significant issues, while 65% cite customer satisfaction. Operators engaged with VITALS typically see a 5% reduction in operational expenses. The program combines technology, operational expertise, and tailored solutions to improve service delivery and profitability.

Positive

• Launch of the VITALS program aimed at healthcare operators.
• Addresses key challenges such as labor management and cost optimization.
• Healthcare customers saw an average 5% reduction in operational expenses.

Negative

• None.

VITALS Program Helps Operators Improve Operational Efficiency, Increase Revenues, Manage Labor and Staffing, and Increase Patient and Resident Satisfaction

ROSEMONT, Ill.--(BUSINESS WIRE)-- US Foods Holding Corp. (NYSE: USFD) announced today the introduction of US Foods VITALS. US Foods VITALS is a new program designed for acute care, senior living and other healthcare operators, that provides access to the latest technology and operational expertise to improve operational efficiency, increase revenues, manage labor and staffing, and increase patient and resident satisfaction.

“As part of our ‘We Help You Make It’ promise to our customers, we have designed the VITALS program to provide differentiated solutions to the most critical challenges facing our healthcare foodservice operators,” said Rob Burkart, vice president, national sales field operations for US Foods. “Through an assortment of industry-leading business, menu and e-commerce solutions, we offer operators access to the latest technology and operational expertise to deliver the right solutions for the individual needs of their business, and patients or residents.”

The VITALS program specifically addresses the top challenges facing healthcare operators today including labor and staffing, cost management, and patient or resident satisfaction. More than 70% of healthcare operators report that improving employee training, improving employee retention, and managing waste is a top challenge¹. In addition, more than 65% of healthcare operators report customer satisfaction as another key challenge facing their operations today¹.

US Foods consultants, who have more than 450 years of combined food industry experience, will work directly with operators to design the right set of tools to best meet their needs. In fact, US Foods healthcare customers experience an average reduction of 5% in overall operational expense when fully engaged with the VITALS program. Program tools include solutions to help:

• Manage labor and staffing – Proprietary tools within the VITALS program help assess staffing patterns and labor costs associated with a variety of foodservice positions in the operation. By analyzing the operator’s workforce and comparing labor costs and staffing to the industry standard using a proprietary database, the operator can better project how a desired change in staffing impacts the bottom line.
• Optimize cost management – The VITALS program includes proprietary healthcare solutions to optimize operations and drive revenues by interpreting comprehensive financial analysis and creating action plans. With the plan, the operator can better implement cost strategies, such as cost savings, revenue growth and productivity enhancements to drive operational efficiencies.
• Deliver increased patient and resident satisfaction – Choosing the right products for back-of-house menu development and meal execution is critical to keeping patient and resident satisfaction high. VITALS meal preference tools provide a variety of menu and recipe solutions specifically designed to meet the individual preferences of the operator’s patients or residents with allergens, diet, care levels and personal preferences in mind. In addition, the tools offer procurement solutions to help make building shopping lists more accurate and automated.

The VITALS program compliments a collection of valuable online resources available for operators on the company’s website, including informational webinars and online materials and tools for restaurant operators to tackle ongoing industry challenges. To learn more about the US Foods VITALS program, visit www.usfoods.com/vitals.

¹2020 Datassentials PULSE Market Overview

About US Foods

With a promise to help its customers Make It, US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 250,000 restaurants and foodservice operators to help their businesses succeed. With 69 broadline locations and more than 80 cash and carry stores, US Foods and its 28,000 associates provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill. Visit www.usfoods.com to learn more.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220228005356/en/

Sara Matheu

Director of Media Relations

773-580-3775

Sara.Matheu@usfoods.com

Source: US Foods

FAQ

What is the US Foods VITALS program introduced on October 2023?

The US Foods VITALS program aims to enhance operational efficiency for healthcare operators by addressing labor management, cost optimization, and patient satisfaction.

How does the VITALS program help healthcare operators?

The VITALS program provides access to technology and operational expertise, helping operators improve labor management and customer satisfaction.

What percentage reduction in operational expenses do US Foods healthcare customers experience with the VITALS program?

Healthcare customers engaged with the VITALS program experience an average reduction of 5% in operational expenses.

Which challenges does the VITALS program address for healthcare operators?

The program addresses challenges like labor management, cost management, and patient or resident satisfaction.

What key statistics support the need for the VITALS program in the healthcare sector?

More than 70% of healthcare operators report improving employee training and retention as a top challenge, and over 65% cite customer satisfaction as a key issue.