USER - USER STOCK NEWS

UserTesting, Inc. (NYSE: USER) reported impressive financial results for Q4 and the full year ended December 31, 2021. Total revenue for 2021 reached $147.4 million, up 44% year-over-year, with Q4 revenue at $42.5 million, a 45% increase. Despite these growth metrics, UserTesting recorded significant net losses, with a GAAP net loss of $(50.7) million for the year, compared to $(34.0) million last year. Looking forward, the company expects Q1 2022 revenue between $43.0 million and $44.0 million, and full-year revenue between $194.5 million and $198.5 million.

UserTesting (NYSE: USER) has partnered with Home Chef, a leading meal solutions brand and subsidiary of Kroger (NYSE: KR), to enhance customer experience through its Human Insight Platform. This collaboration will facilitate efficient gathering of customer insights, enabling Home Chef to improve service delivery and align offerings with consumer preferences. Home Chef delivers over 7 million meals monthly, providing a variety of meal solutions across 2,200 Kroger stores in the US. The partnership aims to drive growth and refine customer experiences through targeted feedback.

UserTesting (NYSE: USER) has launched new social commerce templates for its Human Insight Platform, allowing brands to gather fast feedback from shoppers on platforms like TikTok, Facebook, and Instagram. These templates, part of over 100 pre-built options, help companies enhance their shopping experiences by understanding shopper expectations. With social media shopping projected to reach $1.2 trillion globally by 2025, UserTesting aims to assist retailers in adapting to this evolving landscape by optimizing customer interactions and addressing pain points effectively.

UserTesting (NYSE: USER), a leader in video-based human insight, has launched a new book titled User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences. Co-authored by Janelle Estes and Andy MacMillan, the book outlines how businesses can effectively harness customer insights amidst overwhelming data. It includes practical guides and case studies from companies like Microsoft and HelloFresh. The book is available on Amazon and Barnes & Noble.

UserTesting, Inc. (NYSE: USER) will announce its fourth quarter and full year financial results for the period ending December 31, 2021, after market close on February 28, 2022. The company will host a conference call at 1:30 p.m. PT (4:30 p.m. ET) to discuss the financial results and outlook. A live webcast will be available on the Investor Relations section of UserTesting's website, with a replay accessible for approximately 90 days. UserTesting has over 2,100 customers, including many top global brands.

The UK Banking Empathy Experience Index report by UserTesting reveals traditional banks lag behind fintechs in customer satisfaction, with only 36% of traditional bank customers rating their experience positively. Only 12% of traditional bank customers and 15% of fintech customers report ‘excellent’ experiences. Notably, 30% of traditional bank customers rated their experience as ‘poor’ or ‘very poor’. Additionally, 22% of fintech users are considering changing providers in the next year, outpacing 18% from traditional bank customers. The findings highlight a significant opportunity for improvement in customer experience.

UserTesting (NYSE: USER), a leader in video-based human insight, announced participation in two upcoming conferences: the Raymond James 43rd Institutional Investors Conference on March 7, 2022, at 11:35 a.m. ET in Orlando, FL, and the Morgan Stanley Technology, Media and Telecom Conference on March 9, 2022, at 3:35 p.m. PT in San Francisco, CA. Live and archived webcasts of these presentations will be accessible on UserTesting's Investor Relations website. With over 2,100 customers, UserTesting transforms customer insights into actionable data through its Human Insight Platform.

UserTesting (NYSE: USER) has partnered with Quantum Metric to enhance customer insights in product development. This collaboration will empower companies to better understand and act on customer needs, thereby improving digital products and experiences. With tools from both platforms, businesses can quickly obtain valuable feedback, prioritize development projects based on customer feedback, and enhance their agility in responding to evolving market demands. The integration aims to streamline customer experience analytics across teams, fostering innovation and reducing costly rework.

UserTesting (NYSE: USER) has launched new templates for its Human Insight Platform to capture rapid feedback from users within the metaverse and virtual reality (VR). These templates allow organizations to gain insights into user experiences in Meta's Horizon Worlds and other environments. The release includes the Invite Network feature for soliciting feedback easily, enhanced template filtering, and a new usage monitoring dashboard to optimize platform use. With over 100 templates available, UserTesting aims to improve how companies gather customer insights effectively.