Urgently Renews and Expands Roadside Assistance Contract with Global Automotive OEM
Urgently (Nasdaq: ULY) has renewed and expanded its roadside assistance contract with a global automotive OEM. The agreement extends their partnership to seven years and expands coverage from the U.S. to include Canada. Urgently will continue to power the OEM's warranty and post-warranty roadside assistance programs, providing support for breakdowns and accident-related towing services.
The renewed contract includes the use of Urgently's digital platform for dealer-provided mobile services, featuring real-time mobility assistance. Urgently's technology stack, including dispatching APIs and service provider apps, will be integrated into the OEM's global CRM system and customer-facing products. This renewal strengthens Urgently's position as a preferred roadside and mobility assistance partner in the automotive industry.
Urgently (Nasdaq: ULY) ha rinnovato ed espanso il suo contratto di assistenza stradale con un produttore automobilistico globale. L'accordo estende la loro partnership a sette anni e amplia la copertura dagli Stati Uniti per includere il Canada. Urgently continuerà a gestire i programmi di assistenza stradale garantita e post-garantita del produttore, fornendo supporto per guasti e servizi di traino in caso di incidente.
Il contratto rinnovato include l'uso della piattaforma digitale di Urgently per i servizi mobili forniti dai concessionari, con assistenza alla mobilità in tempo reale. La tecnologia di Urgently, che comprende API per la gestione delle chiamate e app per fornitori di servizi, sarà integrata nel sistema CRM globale del produttore e nei prodotti rivolti ai clienti. Questo rinnovo rafforza la posizione di Urgently come partner preferito per l'assistenza stradale e la mobilità nel settore automobilistico.
Urgently (Nasdaq: ULY) ha renovado y ampliado su contrato de asistencia en carretera con un fabricante de automóviles global. El acuerdo extiende su asociación a siete años y amplía la cobertura de EE. UU. a Canadá. Urgently continuará impulsando los programas de asistencia en carretera garantizados y post-garantizados del fabricante, proporcionando apoyo para averías y servicios de remolque relacionados con accidentes.
El contrato renovado incluye el uso de la plataforma digital de Urgently para los servicios móviles proporcionados por concesionarios, que ofrece asistencia en movilidad en tiempo real. La tecnología de Urgently, incluyendo APIs de despacho y aplicaciones para proveedores de servicios, se integrará en el sistema CRM global del fabricante y en los productos orientados al cliente. Esta renovación refuerza la posición de Urgently como socio preferido para la asistencia en carretera y movilidad en la industria automotriz.
Urgently (Nasdaq: ULY)는 글로벌 자동차 제조업체와의 도로 지원 계약을 갱신하고 확장했습니다. 이 계약은 두 회사의 파트너십을 7년으로 연장하고, 미국의 범위를 캐나다까지 넓힙니다. Urgently는 제조업체의 보증 및 보증 후 도로 지원 프로그램을 계속 운영하며, 고장 및 사고 관련 견인 서비스에 대한 지원을 제공합니다.
갱신된 계약에는 대리점이 제공하는 모바일 서비스용 Urgently의 디지털 플랫폼 사용이 포함되어 있으며, 실시간 이동성 지원 기능을 갖추고 있습니다. Urgently의 기술 스택은 호출 API와 서비스 제공업체 앱을 포함하여, 제조업체의 글로벌 CRM 시스템과 고객 대면 제품에 통합될 것입니다. 이 갱신은 Urgently의 자동차 산업 내 도로 및 이동 지원 파트너로서의 입지를 강화합니다.
Urgently (Nasdaq: ULY) a renouvelé et élargi son contrat d'assistance routière avec un constructeur automobile mondial. L'accord prolonge leur partenariat pour sept ans et étend la couverture des États-Unis au Canada. Urgently continuera à alimenter les programmes d'assistance routière de garantie et après-garantie du constructeur, offrant un soutien pour les pannes et les services de remorquage liés aux accidents.
Le contrat renouvelé inclut l'utilisation de la plateforme numérique d'Urgently pour les services mobiles fournis par les concessionnaires, comprenant une assistance à la mobilité en temps réel. L'infrastructure technologique d'Urgently, comprenant des API de répartition et des applications pour les fournisseurs de services, sera intégrée dans le système CRM mondial du constructeur et dans les produits destinés aux clients. Ce renouvellement renforce la position d'Urgently en tant que partenaire privilégié pour l'assistance routière et la mobilité dans l'industrie automobile.
Urgently (Nasdaq: ULY) hat seinen Vertrag für Pannenhilfe mit einem globalen Automobilhersteller erneuert und erweitert. Die Vereinbarung verlängert ihre Partnerschaft um sieben Jahre und erweitert die Abdeckung von den USA auf Kanada. Urgently wird weiterhin die Garantie- und Nachgarantie-Pannenhilfsprogramme des Herstellers betreiben, um Support bei Pannen und unfallbedingten Abschleppdiensten zu bieten.
Der erneuerte Vertrag umfasst die Nutzung von Urgentlys digitaler Plattform für von Händlern bereitgestellte mobile Dienste, die eine Echtzeit-Mobilitätsunterstützung bietet. Der Technologiestack von Urgently, einschließlich Dispatch-APIs und Dienstanbieter-Apps, wird in das globale CRM-System des Herstellers und dessen kundenorientierte Produkte integriert. Diese Erneuerung stärkt die Position von Urgently als bevorzugter Partner für Pannenhilfe und Mobilität in der Automobilindustrie.
- Contract renewal and expansion with a global automotive OEM
- Geographic expansion to include the Canadian market
- Extension of partnership from 5 to 7 years
- Continued use of Urgently's comprehensive technology stack
- Integration of Urgently's platform for dealer-provided mobile services
- None.
Insights
This contract renewal and expansion with a global automotive OEM is a positive development for Urgently. The extension from five to seven years and geographical expansion to include Canada demonstrates strong customer satisfaction and potential for revenue growth. While specific financial figures aren't disclosed, the expanded scope suggests increased revenue streams. The inclusion of Urgently's technology stack in the OEM's global CRM system indicates deeper integration, potentially leading to higher customer retention and increased market share.
The addition of dealer-provided mobile service programs could open new revenue channels and strengthen Urgently's competitive position. However, investors should note that the impact on financials may take time to materialize fully. The lack of specific financial projections makes it challenging to quantify the immediate impact on Urgently's bottom line. Overall, this renewal reinforces Urgently's market position but requires careful monitoring of future financial reports to assess its full impact.
Urgently's comprehensive technology stack integration into the OEM's global CRM system is a significant technological advantage. The use of APIs for dispatching, coupled with dealer and client portals, showcases a robust, interconnected system. This level of integration can lead to improved operational efficiency and enhanced customer experience.
The implementation of algorithms for job distribution based on real-time data is particularly noteworthy. This feature can optimize service delivery, potentially reducing response times and improving customer satisfaction. The expansion of the platform to facilitate dealer-provided mobile service programs demonstrates Urgently's adaptability to evolving market needs.
However, the tech stack's scalability to handle the Canadian market expansion will be crucial. Investors should watch for any reports on system performance and reliability as the service area expands. The long-term nature of the contract provides Urgently with a stable base for continued technological innovation and refinement.
This contract renewal and expansion signifies a strong market position for Urgently in the automotive assistance sector. The extension to the Canadian market is particularly noteworthy, as it opens up new growth opportunities and diversifies Urgently's geographical presence. This move could potentially lead to increased market share and provide a competitive edge in North America.
The inclusion of dealer-provided mobile service programs aligns with the growing trend of on-demand services in the automotive industry. This forward-thinking approach could position Urgently as an innovator in the space, potentially attracting more OEM partnerships in the future. However, the competitive landscape in Canada may differ from the U.S., presenting both opportunities and challenges.
Investors should monitor how this expansion affects Urgently's market penetration and whether it leads to similar deals with other OEMs. The long-term nature of the contract provides stability, but also underscores the importance of maintaining service quality to secure future renewals and expansions.
This customer partner renewal, Urgently’s second in recent weeks, extends long-term customer partnership to seven years and expands the geographic scope from the U.S. market to also include Canada.
VIENNA, Va., Aug. 12, 2024 (GLOBE NEWSWIRE) -- Urgent.ly, Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today announced the renewal and expansion of its five-year customer partner relationship with a global automotive OEM, known for its precision engineering and commitment to delivering an unparalleled driving experience. The renewed agreement extends this relationship to seven years and expands the relationship geographically from the U.S. market to now include Canada.
“We are extremely proud to continue and expand this long-term partnership,” said Matt Booth, Chief Executive Officer, Urgently. “This renewal is the latest example of our commitment to delivering customer value through exceptional service, cutting edge technology and a prioritization of safety. We look forward to continuing our collaboration to fulfill our partner’s vision for its roadside assistance programs in the U.S. and Canada.”
Under the renewed contract, Urgently will continue to power the automotive OEM’s warranty roadside assistance program and post-warranty roadside assistance membership plans, providing assistance for operational, technical and mechanical breakdowns, as well as accident-related towing services. The automotive OEM partner will continue to utilize Urgently’s comprehensive technology stack, including dispatching APIs integrated into its global CRM system, dealer portals, client portals, and customer-facing products.
The renewed contract includes the use of Urgently’s digital platform to facilitate dealer-provided mobile service programs, offering real-time mobility assistance as an extension of the dealership. This includes algorithms for job distribution across various networks, based on real-time data such as location, availability, capacity and service requirements, as well as service provider apps and portals for service delivery, communication and tracking.
Urgently believes this contract renewal further solidifies its position as a preferred roadside and mobility assistance partner, leveraging Urgently’s connected assistance platform to drive efficiency and an exceptional customer experience aligned with the automotive OEM’s iconic brand.
For more information about Urgently’s roadside and mobility assistance solutions visit https://www.geturgently.com/industry-solutions.
About Urgently
Urgently is focused on helping everyone move safely, without disruption, by safeguarding drivers, promptly assisting their journey, and employing technology to proactively avert possible issues. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com.
Forward Looking Statements
This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, including, without limitation, statements regarding Urgently’s customer partner contract renewal and expansion, are based on the current assumptions of Urgently’s management and are neither promises nor guarantees, but involve a significant number of factors that may cause our actual performance or achievements to be materially different from any future performance or achievements stated or implied by the forward-looking statements. For factors that could cause actual results to differ materially from the forward-looking statements in this press release, please see the risks and uncertainties detailed in our filings with the Securities and Exchange Commission (“SEC”), including in our annual report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on March 29, 202, our quarterly reports on Form 10-Q, including our quarterly report on Form 10-Q for the quarter ended March 31, 2024, which was filed with the SEC on May 14, 2024, and other filings and reports that we may file from time to time with the SEC. All forward-looking statements reflect Urgently’s beliefs and assumptions only as of the date of this press release. Urgently undertakes no obligation to update forward-looking statements to reflect future events or circumstances.
Contacts:
For Press: media@geturgently.com
For Investors: investorrelations@geturgently.com
FAQ
What is the duration of Urgently's renewed contract with the global automotive OEM?
How has Urgently (ULY) expanded its service coverage in the new contract?
What services will Urgently (ULY) provide under the renewed contract?
How will Urgently's technology be integrated into the automotive OEM's systems?
