Urgently Announces Fourth Quarter and Full-Year 2024 Financial Results

Rhea-AI Summary

Urgently (Nasdaq: ULY) reported its Q4 and full-year 2024 financial results, showing mixed performance with revenue declines but improved operational efficiency. Full-year 2024 revenue decreased 23% to $142.9 million, while gross margin improved by 160 basis points to 22%. The company reduced its GAAP operating loss by 41% to $27.2 million.

Key Q4 2024 metrics include revenue of $32.0 million (down 29% YoY), gross profit of $7.1 million, and a consumer satisfaction score of 4.5/5 stars. The company completed approximately 201,000 dispatches in Q4 and 857,000 for the full year.

Notable developments include securing a new $20 million credit facility with MidCap Financial in February 2025, used to repay existing debt. The company also announced plans for a reverse stock split (ratios between 1-for-4 to 1-for-12) to regain Nasdaq compliance, scheduled for March 17, 2025.

Positive

• Gross margin improved by 160 basis points to 22%
• GAAP operating loss improved by 41% year-over-year
• Secured new $20M credit facility improving financial flexibility
• Reduced principal debt by $17.5M in 2024
• Maintained high customer satisfaction score of 4.5/5

Negative

• Revenue declined 23% year-over-year to $142.9M
• Q4 revenue dropped 29% year-over-year to $32M
• Gross profit decreased 17% year-over-year
• Continuing operating losses of $27.2M
• Required reverse stock split to maintain Nasdaq listing compliance

Insights

Financial Analyst

Urgently's Q4 and full-year 2024 results present a complex financial picture. While revenue declined substantially (29% year-over-year for Q4 and 23% for full-year), the company has made notable progress on cost reduction and margin improvement. The 160 basis point improvement in gross margin and significant reductions in operating losses (41% GAAP, 18% non-GAAP) demonstrate management's focus on financial discipline.

The $20 million revolving credit facility secured in February 2025 provides important liquidity after the company reduced principal debt by $17.5 million during 2024. This refinancing likely offers more favorable terms than previous arrangements, potentially lowering interest expenses and improving cash flow flexibility.

Most concerning is the approved reverse stock split, a clear indication Urgently faces Nasdaq delisting risk due to share price requirements. With the stock trading at $0.513 and a market cap of $7 million, this dilution-avoiding maneuver aims to maintain institutional investor access through exchange listing.

The revenue decline bears scrutiny - while management cites alignment with expectations, the 29% Q4 revenue drop suggests significant business challenges. Without forward guidance, it's difficult to determine if this represents a temporary contraction or a more persistent trend. The continued gross margin improvement despite revenue decline indicates effective cost management in their service delivery model.

Business Transformation Specialist

Urgently's earnings reveal a deliberate restructuring strategy prioritizing profitability over top-line growth. This pivot from the growth-at-all-costs model many tech platforms initially pursue is evident in the 44% Q4 reduction in non-GAAP operating expenses.

The company's digital roadside assistance model creates natural operational leverage opportunities through improved dispatch efficiency. With 857,000 annual dispatches maintaining a 4.5/5 customer satisfaction rating despite cost reductions, the company appears to be preserving service quality while streamlining operations.

The refinancing with MidCap Financial serves dual purposes - immediately reducing existing debt obligations while providing working capital flexibility. This suggests management anticipates either seasonal cash flow variations or potential strategic opportunities requiring financial agility.

The imminent reverse stock split represents more than just Nasdaq compliance - it serves as a financial reset mechanism that could facilitate future capital raising efforts if the company demonstrates sustainable progress toward profitability. The sequential quarterly improvements in operating metrics indicate the turnaround strategy is gaining traction.

Most promising is management's emphasis on expanding services with existing customers while securing renewals and new business. In tech-enabled service businesses, customer acquisition costs typically exceed retention costs by 5-25x, making this focus on existing relationship expansion a prudent path to profitability.

Revenue In Line With Expectations; Continued Progress to Enhance Profitability and Drive Margin Expansion

VIENNA, Va., March 12, 2025 (GLOBE NEWSWIRE) -- Urgent.ly Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today reported financial results for the fourth quarter and full-year ended December 31, 2024.

“I am pleased with our significant accomplishments in 2024, as we continued to make strong progress in executing against our strategic initiatives to achieve profitability, operational efficiencies and disciplined expense management. For the year, we delivered revenue in line with our expectations, gross profit margin improvement of 160 basis points, a GAAP operating loss improvement of 41%, and non-GAAP operating loss improvement of 18%. In addition, we successfully secured certain contract renewals, expanded services with existing customers, and signed and launched new customers, all of which demonstrate the strength of our technology platform and the outstanding level of service we provide to our customer partners and their customers. We believe Urgently is positioning itself to continue to execute and deliver stockholder value in 2025,” said Matt Booth, CEO of Urgently.

Tim Huffmyer, CFO of Urgently, added, “In February 2025, we significantly improved our capital structure and increased our financial flexibility by entering into a new credit agreement for an asset-based revolving credit facility for up to $20 million with MidCap Financial. The new credit facility was used to repay existing indebtedness to our first lien lender and will support the business as we continue to transform the legacy roadside assistance market and to develop new connected mobility assistance services on a global scale.”

On March 12, 2025, Urgently’s stockholders approved a reverse stock split of Urgently’s common stock at a ratio of 1-for-4, 1-for-6, 1-for-8, 1-for-10 or 1-for-12, with the final ratio and timing of such reverse stock split to be determined at the discretion of Urgently’s board of directors. The reverse stock split is intended to enable Urgently to regain compliance with the Nasdaq listing requirements. Because Urgently intends to effect the reverse stock split on March 17, 2025 by filing an amended and restated certificate of incorporation with the Delaware Secretary of State, the per share figures in this press release have not been adjusted to reflect the reverse stock split.

Fourth Quarter 2024 Updates:

• Revenue of $32.0 million, a decrease of 29% year over year.
• Gross profit of $7.1 million, a decrease of 30% year over year.
• Gross margin of 22% compared to 23% in the prior year period.
• GAAP operating expenses of $11.7 million, an improvement of 65%, compared to $34.0 million in the prior year period.
• Non-GAAP operating expenses of $10.1 million, an improvement of 44%, compared to $18.0 million in the prior year period.
• GAAP operating loss of $4.6 million compared to $23.8 million in the prior year period, an improvement of 81%.
• Non-GAAP operating loss of $3.0 million, an improvement of 62%, compared to $7.9 million in the prior year period.
• Approximately 201,000 dispatches completed.
• Consumer satisfaction score of 4.5 out of 5 stars.

Full-Year 2024 Updates:

• Revenue of $142.9 million, a decrease of 23% year over year.
• Gross profit of $31.6 million, a decrease of 17% year over year.
• Gross margin of 22% compared to 21% in the prior year.
• GAAP operating expenses of $58.8 million, an improvement of 30%, compared to $84.0 million in the prior year.
• Non-GAAP operating expenses of $48.8 million, an improvement of 17%, compared to $58.8 million in the prior year.
• GAAP operating loss of $27.2 million compared to $46.1 million in the prior year, an improvement of 41%.
• Non-GAAP operating loss of $17.2 million compared to $21.0 million in the prior year, an improvement of 18%.
• Principal debt reduction of $17.5 million to $54.3 million as of December 31, 2024 from $71.8 million as of December 31, 2023.
• Approximately 857,000 dispatches completed.
• Consumer satisfaction score of 4.5 out of 5 stars.

Earnings Conference Call

Urgently will host a conference call to discuss the fourth quarter and full-year 2024 financial results on March 12, 2025 at 5:00 p.m. Eastern Time. The conference call can be accessed live over the phone by dialing 1-844-481-2521 (USA) or 1-412-317-0549 (International). The replay will be available via webcast through Urgently’s Investor Relations website at https://investors.geturgently.com.

About Urgently

Urgently is focused on helping everyone move safely, without disruption, by safeguarding drivers, promptly assisting their journey, and employing technology to proactively avert possible issues. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com.

For media and investment inquiries, please contact:

Press: media@geturgently.com

Investor Relations: investorrelations@geturgently.com

Non-GAAP Financial Measures

In addition to our financial information presented in accordance with GAAP, we believe Non-GAAP Operating Expenses and Non-GAAP Operating Loss are useful to investors in evaluating our operating performance. We use the non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that the non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, may be helpful to investors because it provides consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. The non-GAAP financial measures are presented for supplemental informational purposes only, have limitations as analytical tools, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP and may be different from a similarly-titled non-GAAP financial measures used by other companies. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP financial measures differently or may use other measures to evaluate their performance, which could reduce the usefulness of the non-GAAP financial measures presented herein as a tool for comparison.

A reconciliation is provided below for each of the non-GAAP financial measures to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of the non-GAAP financial measures to our most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. We define Non-GAAP Operating Expenses as operating expenses, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. We define Non-GAAP Operating Loss as operating loss, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs.

For a discussion of Non-GAAP Operating Expenses and Non-GAAP Operating Loss, please see the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Urgently’s Annual Report on Form 10-K for the year ended December 31, 2024, which will be filed with the Securities and Exchange Commission (the “SEC”) by March 31, 2025.

Forward Looking Statements

This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, including, without limitation, statements regarding Urgently’s profitability; Urgently’s customer base; the expected benefits of the reverse stock split; the expected benefits of the refinancing; Urgently’s market position against current and future competitors; and any assumptions underlying any of the foregoing, are forward-looking statements.

There are a significant number of factors that could cause actual results to differ materially from statements made in this press release and our earnings call, including but not limited to: risks associated with our ability to raise funds through future financings and the sufficiency of our cash and cash equivalents to meet our liquidity needs; our history of losses; our limited operating history; our ability to service our debt, comply with our debt agreements and refinance our obligations under such agreements, including by successfully deploying the capital from the new credit facility and repaying our new and existing debt facilities; our ability to retain customers and expand existing customers’ use of our platform; our ability to attract new customers; our ability to expand into new solutions, technologies and geographic regions; our ability to adequately forecast consumer demand and optimize our network of service providers; our ability to compete in the markets in which we participate; our ability to comply with laws and regulations applicable to our business; our ability to continue as a going concern; our ability to develop and maintain an effective system of internal controls and procedures and accurately report our financial results in a timely manner; our ability to maintain the listing of our common stock on the Nasdaq Stock Market LLC; and expectations regarding the impact of weather events, natural disasters or health epidemics, including the war between Hamas and Israel, on our business. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our filings with the SEC, including in our annual report on Form 10-K for the year ended December 31, 2023, which was filed with the SEC on March 29, 2024, our quarterly reports on Form 10-Q, and other filings and reports that we may file from time to time with the SEC. Forward-looking statements represent our beliefs and assumptions only as of the date of this press release. We disclaim any obligation to update forward-looking statements.

Consolidated Balance Sheets
(in thousands)
(unaudited)

		December 31, 2024				December 31, 2023
Assets
Current assets:
Cash and cash equivalents		$	14,179			$	38,256
Marketable securities and short-term deposits			—				31,355
Accounts receivable, net			22,890				33,905
Prepaid expenses and other current assets			3,687				4,349
Total current assets			40,756				107,865
Right-of-use assets			810				2,437
Property and equipment, net			1,577				871
Capitalized software costs, net			4,637				—
Intangible assets, net			4,396				9,283
Other non-current assets			1,895				738
Total assets		$	54,071			$	121,194
Liabilities and Stockholders’ Equity (Deficit)
Current liabilities:
Accounts payable		$	2,900			$	4,478
Accrued expenses and other current liabilities			19,991				22,730
Current lease liabilities			446				710
Current portion of long-term debt, net			14,257				3,193
Total current liabilities			37,594				31,111
Long-term lease liabilities			466				2,045
Long-term debt, net			39,883				66,076
Other long-term liabilities			7,798				12,358
Total liabilities			85,741				111,590
Stockholders’ equity (deficit):
Common stock			14				13
Additional paid-in capital			167,112				164,920
Accumulated deficit			(198,796	)			(154,769	)
Accumulated other comprehensive loss			—				(560	)
Total stockholders’ equity (deficit)			(31,670	)			9,604
Total liabilities and stockholders’ equity (deficit)		$	54,071			$	121,194

Consolidated Statements of Operations
(in thousands, except per share amounts)
(unaudited)

		Three Months Ended December 31,								Year Ended December 31,
		2024				2023				2024				2023
Revenue		$	32,030			$	45,051			$	142,905			$	184,653
Cost of revenue			24,917				34,867				111,346				146,772
Gross profit			7,113				10,184				31,559				37,881
Operating expenses:
Research and development			2,823				5,830				13,932				16,907
Sales and marketing			717				2,219				5,870				5,065
Operations and support			2,546				5,690				13,436				24,355
General and administrative			4,751				19,453				21,288				36,668
Depreciation and amortization			891				792				4,227				990
Total operating expenses			11,728				33,984				58,753				83,985
Operating loss			(4,615	)			(23,800	)			(27,194	)			(46,104	)
Other income (expense), net:
Interest expense, net			(3,080	)			(6,683	)			(13,187	)			(46,291	)
Change in fair value of derivative and warrant liabilities			—				38,245				—				43,293
Change in fair value of accrued purchase consideration			108				1,615				1,692				1,615
Gain (loss) on debt extinguishment			—				42,034				(1,405	)			46,947
Bargain purchase gain			—				73,410				—				73,410
Loss on divestiture			—				—				(3,290	)			—
Other income (expense), net			(47	)			788				604				(281	)
Total other income (expense), net			(3,019	)			149,409				(15,586	)			118,693
Income (loss) before income taxes			(7,634	)			125,609				(42,780	)			72,589
Provision (benefit) for income taxes			1,098				(2,140	)			1,247				(2,140	)
Net income (loss)		$	(8,732	)		$	127,749			$	(44,027	)		$	74,729
Earnings (loss) per share:
Basic		$	(0.65	)		$	12.13			$	(3.28	)		$	26.98
Diluted		$	(0.65	)		$	11.95			$	(3.28	)		$	25.36

Non-GAAP Financial Measures
(in thousands)
(unaudited)

Reconciliation of Operating Expenses to Non-GAAP Operating Expenses

		Three Months Ended December 31,								Year Ended December 31,
		2024				2023				2024				2023
Operating expenses		$	11,728			$	33,984			$	58,753			$	83,985
Less: Depreciation and amortization expense			(891	)			(792	)			(4,227	)			(990	)
Less: Stock-based compensation expense			(594	)			(2,251	)			(2,359	)			(2,473	)
Less: Non-recurring transaction costs			(80	)			(12,889	)			(1,651	)			(21,338	)
Less: Restructuring costs			(63	)			(3	)			(1,756	)			(340	)
Non-GAAP operating expenses		$	10,100			$	18,049			$	48,760			$	58,844

Reconciliation of Operating Loss to Non-GAAP Operating Loss

		Three Months Ended December 31,								Year Ended December 31,
		2024				2023				2024				2023
Operating loss		$	(4,615	)		$	(23,800	)		$	(27,194	)		$	(46,104	)
Add: Depreciation and amortization expense			891				792				4,227				990
Add: Stock-based compensation expense			594				2,251				2,359				2,473
Add: Non-recurring transaction costs			80				12,889				1,651				21,338
Add: Restructuring costs			63				3				1,756				340
Non-GAAP operating loss		$	(2,987	)		$	(7,865	)		$	(17,201	)		$	(20,963	)

FAQ

What was Urgently's (ULY) revenue performance in Q4 2024?

ULY reported Q4 2024 revenue of $32.0 million, representing a 29% decrease year-over-year.

How much did Urgently (ULY) reduce its operating loss in 2024?

ULY improved its GAAP operating loss by 41%, from $46.1 million in 2023 to $27.2 million in 2024.

What is the ratio of Urgently's (ULY) planned reverse stock split?

ULY plans to implement a reverse stock split at a ratio between 1-for-4 and 1-for-12, with final ratio to be determined by the board.

How much debt did Urgently (ULY) reduce in 2024?

ULY reduced its principal debt by $17.5 million, from $71.8 million to $54.3 million by December 31, 2024.

What new financing did Urgently (ULY) secure in 2025?

ULY secured a $20 million asset-based revolving credit facility with MidCap Financial in February 2025.