UEI Announces QuickSet® Software Expansion for Better Entertainment and Increased Engagement through Personalization
- QuickSet Cloud now discovers more devices than ever, expanding functionality for entertainment and whole home audio use cases.
- The release of QuickSet has expanded functionality for entertainment and whole home audio use cases to provide deeper device and content history.
- The privacy-first approach in capturing user preferences across devices helps increase engagement through enhanced personalized recommendations for a better end-user experience.
- QuickSet's content history capabilities also extend to new categories of content usage in the home such as whole home audio as well as audio/video casting.
- During initial trials, QuickSet has been shown to increase engagement minutes and result in higher SVOD, AVOD, and FAST adoption.
- QuickSet helps bridge the interoperability gap between legacy, current, and new devices in the home by controlling existing devices across protocols like IR, IP, and Zigbee.
- QuickSet Cloud also powers UEI's line of Butler Hubs, including Nevo Butler, Zigbee-compatible Butler, Matter Bridge, and the UEI Butler Smart Hub, as well as the UEI TIDE family of climate control products.
- QuickSet-powered Zigbee-compatible Hubs and Matter bridges extend existing devices to become part of the Matter fabric.
- QuickSet Cloud now comes with pre-integrated support for nevo.ai Virtual Agent for personalized AI-powered self-help, trusted friends, and remote CSR scenarios.
- QuickSet, Virtual Agent, and SupportView® working together provide all the relevant tools for a CSR agent to diagnose and fix an issue remotely.
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Insights
The recent announcement by Universal Electronics Inc. regarding the expansion of its QuickSet® solution is significant for the smart home and entertainment device industry. The enhancement of content discovery and control functions across a broader range of devices could potentially increase user engagement and satisfaction. From a market research perspective, the integration of QuickSet Cloud with various protocols and its ability to discover more devices is a strategic move to capture a larger market share in the rapidly growing smart home sector.
Furthermore, the mention of a privacy-first approach aligns with current consumer concerns about data security. The emphasis on personalized recommendations and a better end-user experience could lead to higher brand loyalty and customer retention rates. The potential increase in engagement minutes and adoption rates for SVOD, AVOD and FAST services suggests a positive impact on the revenue streams of content providers. By supporting Matter, Universal Electronics is positioning itself favorably in the market as the industry moves towards standardization and interoperability within smart home ecosystems.
Overall, these developments could attract partnerships with major ecosystem players and increase the attractiveness of UEI's offerings to investors, especially given the growing importance of connected home experiences and the Internet of Things (IoT).
The technological advancements in the QuickSet Cloud, particularly its expanded functionality for whole home audio and content history capabilities, represent a significant step forward in the smart home entertainment landscape. The ability to provide a seamless experience across various devices and services addresses a common pain point for consumers, which is the fragmentation of smart home ecosystems. By integrating with major ecosystem players, QuickSet is not only simplifying the control of devices but also enhancing the interoperability between different protocols and standards.
Support for Matter, the industry-led connectivity standard, is particularly noteworthy as it signals UEI's commitment to staying at the forefront of smart home technology. The Matter protocol aims to provide greater compatibility among smart home products and QuickSet's role as a bridge for both Matter and non-Matter devices is a critical development. This could lead to increased adoption of UEI's products and a stronger competitive edge in the market.
The technology's impact on the stock market and business could be substantial, as investors often look for companies that are innovators and enablers in their respective fields. The ability to command a central role in smart home connectivity could make UEI a key player in the IoT space, potentially affecting its stock valuation positively.
The focus on a privacy-first approach to capturing user preferences is a strategic response to growing consumer demands for data protection. This aspect of the QuickSet solution could enhance consumer trust and willingness to adopt UEI's products. Additionally, the emphasis on personalized recommendations and improved end-user support through tools like nevo.ai Virtual Agent and SupportView® indicates a deep understanding of the importance of customer experience in driving product adoption and use.
Research indicating that a significant percentage of Smart TV households use their devices for music/audio streaming and casting from other screens suggests that QuickSet's extended capabilities will resonate with existing consumer behaviors. By offering a more integrated and comprehensive control of smart home devices, UEI is tapping into the trend of multi-functional smart homes where devices serve multiple entertainment and utility purposes.
The potential for increased user engagement and adoption of additional services like SVOD and AVOD could lead to new revenue opportunities for content providers and device manufacturers. The consumer behavior implications of these developments could be far-reaching, influencing how manufacturers design future products and services to meet the evolving needs and preferences of smart home users.
Universal Electronics Inc. (NASDAQ: UEIC), the worldwide leader in universal control technology for smart home and entertainment devices, announced the release of its latest QuickSet® solution, which now expands content discovery, control and interaction across millions of devices and households. QuickSet Cloud is now discovering more devices than ever ranging from entertainment devices to other smart home device categories across multiple protocols. The latest release of QuickSet has expanded functionality for entertainment and whole home audio use cases to provide deeper device and content history across an ever-increasing landscape of devices and services in the home. This privacy-first approach in capturing user preferences across devices helps increase engagement through enhanced personalized recommendations for a better end-user experience. (Graphic: Business Wire)
QuickSet Increases User-Engagement
QuickSet Cloud is now discovering more devices than ever ranging from entertainment devices to other smart home device categories across multiple protocols. The latest release of QuickSet has expanded functionality for entertainment and whole home audio use cases to provide deeper device and content history across an ever-increasing landscape of devices and services in the home. This privacy-first approach in capturing user preferences across devices helps increase engagement through enhanced personalized recommendations for a better end-user experience. QuickSet’s content history capabilities also extended to new categories of content usage in the home such as whole home audio as well as audio/video casting.
Research shows that
During initial trials, QuickSet has been shown to increase engagement minutes; through providing more personalization options, resulting in higher SVOD, AVOD and FAST adoption in a crowded field.
QuickSet Support for Matter
Smart Homes of today are fragmented using multiple protocols that do not interoperate, causing frustration for users. There is a gap in interoperability between legacy, current and new devices in the home. QuickSet helps bridge this gap by controlling existing devices across protocols like IR, IP and Zigbee in addition to exposing these devices to newer Matter Controllers in the home. QuickSet also allows for fast adoption of Matter through a certified software drop making any device a Matter Administrator in the home controlling matter and non-matter devices.
QuickSet Cloud Integrated across UEI’s New Product Portfolio
In addition to powering hundreds of millions of smart entertainment devices globally, QuickSet Cloud also powers UEI’s line of Butler Hubs including Nevo Butler, Zigbee-compatible Butler, Matter Bridge and the UEI Butler Smart Hub, as well as the UEI TIDE family of climate control products.
QuickSet-powered Zigbee-compatible Hubs and Matter bridges extend existing devices to become part of the Matter fabric. QuickSet’s Multi-Admin Matter Controller integrates with major ecosystem players like Apple, Amazon, Google and SmartThings enabling control of a wide range of QuickSet-compatible and Matter-capable devices in one go.
QuickSet Cloud Delivers Better End-User Support
QuickSet Cloud now comes with pre-integrated support for nevo.ai Virtual Agent for a personalized AI-powered self-help, trusted friends, and remote CSR scenarios.
QuickSet’s contextual awareness and vast device knowledge base, combined with the ease of use of an agent, enables users to find and fix the most common issues in smart home from device on-boarding, connectivity, and device troubleshooting. These capabilities extend to both entertainment and smart home devices, including the UEI Tide Smart Thermostat family. Users can also leverage help from friends and family by simply sharing a session with them through a QR code for app-less, remote control and troubleshooting. QuickSet, Virtual Agent and SupportView® working together provide all the relevant tools for a CSR agent to diagnose and fix an issue remotely.
“We continue to extend the reach and intelligence of UEI’s QuickSet solution to deliver tangible value to our customers’ products and applications,” said Arsham Hatambeiki, Sr. VP, of Products and Technology. “We help increase user engagement by blending video, whole home audio and smart home use cases in simple, privacy-first and user-centric approach. Use cases that create a more personalized end-user experience that help drive user engagement on key revenue-generating platforms for our customers.”
UEI will be demonstrating these latest capabilities at Booth #52023 at the Smart Home Pavilion at the Venetian, at the International Consumer Electronics Show in
For details or a product demonstration visit the UEI booth, #52023 or contact eva.delgado@uei.com to schedule a tour or a media briefing here.
About Universal Electronics
Universal Electronics Inc. (NASDAQ: UEIC), the global leader in wireless universal control solutions for home entertainment and smart home devices, designs, develops, manufactures, ships and supports hardware and software control and sensor technology solutions. UEI partners with many Fortune 500 customers, including Comcast, Vivint Smart Home, Samsung, LG, Sony, and Daikin to serve video, telecommunications, security service providers, television, smart home, and HVAC system manufacturers. For over 35 years, UEI has been pioneering breakthrough innovations such as voice control and QuickSet cloud, the world’s leading platform for automated set-up and control of devices in the home. For more information visit www.uei.com
*All trademarks appearing herein are the property of their respective owners.
Safe Harbor Statement
This press release contains forward-looking statements that are made pursuant to the Safe-Harbor provisions of the Private Securities Litigation Reform Act of 1995. Words and expressions reflecting something other than historical fact are intended to identify forward-looking statements. These forward-looking statements involve a number of risks and uncertainties, including the timely development, delivery, technical performance, and market acceptance of products and technologies identified in this release; the purchasing by UEI customers of the NEVOBUTLER family of products identified in this release in the quantities anticipated by management; the adoption of the user engagement and cloud based support technologies identified in this release by UEI customers, the continued penetration and growth of UEI QuickSet and SupportView technologies, and other products and consumer technologies identified in this release; and other factors described in UEI’s filings with the Securities and Exchange Commission. The actual results that UEI achieves may differ materially from any forward-looking statement due to such risks and uncertainties. UEI undertakes no obligations to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240111614818/en/
Eva Delgado
Sr Marketing & Communications Manager
Eva.delgado@uei.com
Source: Universal Electronics Inc.
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