United Integrates Apple's New Share Item Location Feature for AirTag
United Airlines has integrated Apple's new Share Item Location feature for AirTag into its mobile app, enhancing baggage recovery for customers. This feature allows travelers to securely share the location of their AirTag or Find My network accessory with United's customer service agents, facilitating faster recovery of misplaced luggage.
With over 99% of bags arriving on time, this enhancement targets the fewer than 1% of bags that are delayed. Customers can now generate a Share Item Location link via the Find My app on their Apple devices and include it in a delayed baggage report within the United app. Authorized agents can view the item's location on an interactive map, which updates in real time, expediting the recovery process.
This feature is part of United's ongoing investments in infrastructure, training, and technology to improve customer service. For privacy and security, the shared location is disabled once the bag is found or after seven days. The new feature is available on iOS 18.2, iPadOS 18.2, or macOS 15.2 and later.
United Airlines ha integrato la nuova funzione di Condivisione della posizione dell'oggetto di Apple per AirTag nella sua app mobile, migliorando il recupero dei bagagli per i clienti. Questa funzione consente ai viaggiatori di condividere in modo sicuro la posizione del proprio AirTag o accessorio della rete Trova il mio con gli agenti del servizio clienti di United, facilitando un recupero più rapido dei bagagli smarriti.
Con oltre il 99% dei bagagli in arrivo puntualmente, questo miglioramento si rivolge a meno dell'1% dei bagagli che subiscono ritardi. I clienti possono ora generare un link di Condivisione della posizione dell'oggetto tramite l'app Trova il mio sui propri dispositivi Apple e includerlo in un rapporto di bagaglio ritardato all'interno dell'app di United. Gli agenti autorizzati possono visualizzare la posizione dell'oggetto su una mappa interattiva, che si aggiorna in tempo reale, accelerando il processo di recupero.
Questa funzione fa parte dei continui investimenti di United in infrastrutture, formazione e tecnologia per migliorare il servizio clienti. Per privacy e sicurezza, la posizione condivisa viene disabilitata una volta trovato il bagaglio o dopo sette giorni. La nuova funzione è disponibile su iOS 18.2, iPadOS 18.2 o macOS 15.2 e versioni successive.
United Airlines ha integrado la nueva función de Compartir la ubicación del artículo de Apple para AirTag en su aplicación móvil, mejorando la recuperación de equipaje para los clientes. Esta función permite a los viajeros compartir de manera segura la ubicación de su AirTag o accesorio de la red Buscar con los agentes de servicio al cliente de United, facilitando una recuperación más rápida de equipaje extraviado.
Con más del 99% de las maletas llegando a tiempo, esta mejora se dirige a menos del 1% de las maletas que se retrasan. Los clientes ahora pueden generar un enlace de Compartir la ubicación del artículo desde la aplicación Buscar en sus dispositivos Apple e incluirlo en un informe de equipaje retrasado dentro de la aplicación de United. Los agentes autorizados pueden ver la ubicación del artículo en un mapa interactivo, que se actualiza en tiempo real, acelerando el proceso de recuperación.
Esta función es parte de las inversiones continuas de United en infraestructura, capacitación y tecnología para mejorar el servicio al cliente. Por motivos de privacidad y seguridad, la ubicación compartida se desactiva una vez que se encuentra la maleta o después de siete días. La nueva función está disponible en iOS 18.2, iPadOS 18.2 o macOS 15.2 y versiones posteriores.
유나이티드 항공이 애플의 새로운 AirTag 위치 공유 기능을 모바일 앱에 통합하여 고객의 수하물 회수를 개선했습니다. 이 기능은 여행자가 유나이티드의 고객 서비스 담당자와 AirTag 또는 Find My 네트워크 액세서리의 위치를 안전하게 공유할 수 있게 해 주어, 분실된 수하물을 더 빠르게 회수할 수 있도록 합니다.
99% 이상의 수하물이 제시간에 도착하는 가운데, 이 개선 사항은 지연되는 1% 이하의 수하물에 중점을 두고 있습니다. 고객은 이제 Apple 기기의 Find My 앱을 통해 항목 위치 공유 링크를 생성하고, 이를 유나이티드 앱 내의 지연 수하물 신고에 포함할 수 있습니다. 인증된 직원은 상호작용 맵에서 항목의 위치를 실시간으로 업데이트하여 확인할 수 있어, 회수 프로세스를 신속하게 진행할 수 있습니다.
이 기능은 고객 서비스를 개선하기 위한 유나이티드의 지속적인 인프라, 교육 및 기술 투자 일환으로 제공됩니다. 개인정보 보호 및 보안을 위해, 공유된 위치는 가방이 발견되거나 7일 후에는 비활성화됩니다. 새로운 기능은 iOS 18.2, iPadOS 18.2 또는 macOS 15.2 이상에서 사용 가능합니다.
United Airlines a intégré la nouvelle fonction de partage de localisation d'objet d'Apple pour AirTag dans son application mobile, améliorant ainsi la récupération des bagages pour les clients. Cette fonction permet aux voyageurs de partager de manière sécurisée la localisation de leur AirTag ou accessoire de réseau Localiser avec les agents du service client de United, facilitant ainsi la récupération plus rapide des bagages égarés.
Avec plus de 99 % des bagages arrivant à temps, cette amélioration cible moins de 1 % des bagages qui sont retardés. Les clients peuvent désormais générer un lien de partage de localisation d'objet via l'application Localiser sur leurs appareils Apple et l'inclure dans un rapport de bagages retardés au sein de l'application United. Les agents autorisés peuvent voir la localisation de l'objet sur une carte interactive, qui se met à jour en temps réel, accélérant ainsi le processus de récupération.
Cette fonctionnalité fait partie des investissements continus de United dans l'infrastructure, la formation et la technologie pour améliorer le service client. Pour des raisons de confidentialité et de sécurité, la localisation partagée est désactivée une fois le bagage retrouvé ou après sept jours. La nouvelle fonction est disponible sur iOS 18.2, iPadOS 18.2 ou macOS 15.2 et versions ultérieures.
United Airlines hat die neue Standortfreigabefunktion von Apple für AirTag in ihre mobile App integriert, um die Gepäckrückführung für Kunden zu verbessern. Diese Funktion ermöglicht es Reisenden, den Standort ihres AirTag oder Find My Netzwerkzubehörs sicher mit den Kundenservicemitarbeitern von United zu teilen, was die schnellere Rückführung von verlorenem Gepäck erleichtert.
Mit über 99 % der Gepäckstücke, die pünktlich ankommen, zielt diese Verbesserung auf weniger als 1 % der verspäteten Gepäckstücke ab. Kunden können jetzt einen Link zur Standortfreigabe über die Find My App auf ihren Apple-Geräten generieren und diesen in einen Bericht über verspätetes Gepäck in der United-App einfügen. Autorisierte Mitarbeiter können den Standort des Artikels auf einer interaktiven Karte anzeigen, die in Echtzeit aktualisiert wird, was den Rückführungsprozess beschleunigt.
Dieses Feature ist Teil von Uniteds fortlaufenden Investitionen in Infrastruktur, Schulung und Technologie zur Verbesserung des Kundenservice. Aus Datenschutz- und Sicherheitsgründen wird der freigegebene Standort deaktiviert, sobald die Tasche gefunden wird oder nach sieben Tagen. Die neue Funktion ist verfügbar auf iOS 18.2, iPadOS 18.2 oder macOS 15.2 und späteren Versionen.
- United Airlines integrates Apple's Share Item Location feature, enhancing baggage recovery.
- Over 99% of bags arrive on time; feature targets improving recovery for fewer than 1% delayed bags.
- Real-time location sharing via the Find My app expedites the recovery process.
- Ongoing investments in infrastructure, training, and technology enhance customer service.
- None.
Insights
The integration of Apple's Share Item Location feature represents a significant technological advancement in baggage tracking for United Airlines. This system leverages Apple's vast Find My network of over 1 billion devices and end-to-end encryption to provide secure, real-time luggage tracking. The implementation shows strategic foresight in addressing a critical pain point in air travel, even though it affects less than
The technology's seamless integration with United's existing infrastructure and the automatic expiration of tracking permissions after seven days demonstrates a well-thought-out approach to both customer service and privacy concerns. This builds upon United's existing digital initiatives, including Live Activities support and AI-powered weather updates, positioning the airline at the forefront of digital innovation in the aviation industry.
This initiative strengthens United's competitive position in the airline industry by addressing a key customer pain point - luggage tracking and recovery. While the direct financial impact may be minimal since it affects less than
The investment in digital infrastructure and customer service improvements aligns with broader industry trends toward enhanced passenger experience through technology. This could positively influence customer retention and potentially reduce operational costs associated with baggage handling and customer service resources.
Customers can now securely share the location of an AirTag or Find My network accessory with United customer service agents through the United app for faster bag recovery and an even better overall travel experience
United continues to invest in new infrastructure, training and technology to improve bag handling, resulting in significant improvement in baggage recovery in recent years
Now available with iOS 18.2*, Apple's Share Item Location feature enables United customers everywhere who travel with an AirTag or Find My network accessory to privately, securely, and seamlessly share the accessory location with the airline's customer service team to help locate their luggage in the event that it is mishandled.
While more than
"For years, every customer has been able to track the journey of their bag through the United app as it is scanned on and off the plane, and previously, they didn't have a way to directly share their AirTag information with our baggage team," said David Kinzelman, United's Chief Customer Officer. "Now, Apple's new Share Item Location feature will help customers travel with even more confidence, knowing they have another way to access to their bag's precise location with AirTag or their Find My accessory of choice. They can easily and securely share that with us in the United app, and our team can use the location information to find the bag and get it reunited with its owner much more quickly."
United offers all customers the ability to track their bags directly in the United app, giving them peace of mind throughout the entire travel journey. Now, customers will be able to generate a Share Item Location link in the Find My app on their iPhone, iPad, or Mac for an AirTag or Find My network accessory, and share that with United to help locate a misplaced item more quickly and securely.
Here's how it works:
- In the event a bag doesn't arrive to its final destination, customers can file a delayed baggage report in the United app, and those who travel with an AirTag or Find My network accessory can additionally now create a Share Item Location link in the Find My app on their iPhone, iPad, or Mac, and add that to the delayed baggage report in the United app.
- Once the report has been submitted, authorized United customer service agents will receive the Share Item Location link and be able to view the location of the item on an interactive map. The map will automatically update when a new location is available and show a timestamp of the most recent update.
- United will use the shared location to more quickly find delayed bags and reunite them with customers.
- For customers' privacy and security, the shared location will be disabled as soon as a customer is reunited with their bag, can be stopped by the customer at any time, and will automatically expire after seven days.
Share Item Location is built on the Find My network, a crowdsourced network of over one billion Apple devices — including the 120,000 iPhone, iPad, and Mac deployed by United — that use Bluetooth wireless technology to detect missing devices or items nearby, and report their approximate location back to the owner. The entire process is end-to-end encrypted and anonymous, so no one else, not even Apple or Find My Network accessory manufacturers, can view an item's location or information.
To experience the new feature, customers should verify that their iPhone is running on iOS 18.2 or later* and that their United app is up to date. For customers without the United mobile app, they will receive an automatic text notification with information to track misplaced luggage and add a Share Item Location link for their AirTag or Find My network accessory.
For years, United has led the industry on adding game-changing innovations and policies across the airline to help customers self-serve and increase transparency, including:
- Live flight updates for iPhone and Apple Watch: United was the first
U.S. airline to support Live Activities for iPhone, allowing customers to get live, personalized flight notifications for details such as countdown to boarding, gate number, seat, bag tracking and more right on their iPhone Lock Screen or Dynamic Island – all without opening the United app. Similarly, with Live Activities on Apple Watch, customers can access important flight information right from their wrist. The live updates have helped millions of travelers since last year especially during peak travel times. - Bag drop shortcut: United travelers can skip the check-in line and drop off bags in under a minute at the designated bag drop shortcut location at the curb or in the lobby by checking bags in the app before arriving at the airport. New this year, travelers who opt-in to TSA PreCheck® Touchless ID can drop off their bags in seconds by leveraging facial scanning technology at
Newark International Airport. - Real-time weather delay updates: Earlier this year, United started texting real-time radar maps to help customers understand how inclement weather in one part of the country can impact a flight elsewhere. United is the first and only
U.S. airline currently providing its customers these kinds of specific messages, and the airline is sending them with assistance from gen AI tools. - Automatic rebooking assistance during flight disruptions directly in the app: When travel doesn't go as planned, customers will get alternate travel options automatically served to them in the app. Saving travelers about 15 minutes in line on average, the tools help them get back on their way more quickly after a flight disruption or cancellation. Plus, only United offers Agent on Demand – allowing customers to scan a QR code or use the United app to video chat, text or call a customer service representative instead of waiting in line at the airport.
For more information, download the United mobile app here, and view media assets here.
*Apple's Find My Share Item Location Feature is available on iOS 18.2, iPadOS 18.2 or macOS 15.2.
About United
At United, Good Leads The Way. With
View original content to download multimedia:https://www.prnewswire.com/news-releases/united-integrates-apples-new-share-item-location-feature-for-airtag-302329484.html
SOURCE United Airlines
FAQ
What does the UAL AirTag integration mean for shareholders?
How does the UAL AirTag feature improve baggage recovery?
What percentage of UAL bags arrive on time?
How can UAL customers use the AirTag feature?
What privacy measures are in place for the UAL AirTag feature?
What versions of Apple software support the UAL AirTag feature?
How has UAL improved bag handling in recent years?
