CourtCall Announces Multi-Year Agreement with Tyler Technologies to Expand Delivery of Remote Collaboration Platform, Increasing Access to Justice

Rhea-AI Summary

CourtCall and Tyler Technologies (NYSE: TYL) have announced a multi-year partnership to expand remote court services. The collaboration integrates CourtCall's Remote Collaboration Platform with Tyler's court case management systems, Enterprise Justice and Municipal Justice. The platform offers secure video, audio, and telephone collaboration, AI transcription, e-signature capabilities, and fingerprint capture. This integration aims to enhance access to justice by enabling remote and hybrid court hearings without requiring physical courthouse attendance. The partnership will also expand services in Corrections, Criminal Justice, and Virtual Public Counter sectors.

Positive

• Strategic partnership expands Tyler Technologies' service offerings in the justice sector
• Integration with existing court management systems enhances product ecosystem
• Potential for revenue growth through expanded service offerings
• Technology solution reduces operational costs for courts and improves efficiency

Negative

• None.

Insights

Technology Integration Specialist

The partnership between Tyler Technologies and CourtCall represents a significant strategic expansion in the digital justice infrastructure market. The integration of CourtCall's Remote Collaboration Platform with Tyler's court management systems (Enterprise Justice and Municipal Justice) creates a comprehensive solution that addresses the growing demand for remote court proceedings. This deal strengthens Tyler's competitive position in the $26.6B market cap company's core public sector market. The platform's AI-enabled features, including transcription and fingerprint capture, along with seamless CMS integration, should drive increased adoption and recurring revenue streams. This positions Tyler to capture a larger share of the digital transformation spending in the justice system, particularly as courts continue to embrace hybrid operations post-pandemic.

Public Sector Market Analyst

This partnership has strategic value for Tyler Technologies in expanding its justice system solutions portfolio. The integration addresses a critical market need for streamlined remote court operations, potentially accelerating Tyler's penetration in its existing 13,000 location customer base. The deal's multi-year nature suggests stable recurring revenue potential. With Tyler's established presence in all 50 states and international markets, the CourtCall integration could drive significant cross-selling opportunities. The partnership also demonstrates Tyler's commitment to modernizing government operations, which should resonate well with public sector decision-makers looking to improve access to justice while maintaining security and efficiency.

Industry leaders partner to deliver an organized approach for remote and hybrid court hearings through the court case management system

TORRANCE, Calif.--(BUSINESS WIRE)-- CourtCall, the longest-serving provider of remote court appearance services, today announced a multi-year agreement with Tyler Technologies, Inc. (NYSE: TYL), the leading provider of integrated software and technology services to the public sector.

Independently and for decades, CourtCall and Tyler have been focused on delivering innovative technology solutions to enhance public interactions with the justice system. Founded in providing CourtCall’s distinguished Remote Collaboration Platform to Tyler clients, this partnership will help serve the public with swift access to justice without requiring physical attendance in the courthouse. The platform delivers the services needed to effectively conduct remote and hybrid court hearings and integrates seamlessly with Tyler’s widely adopted court case management system (CMS) solutions: Enterprise Justice and Municipal Justice.

Courts will benefit from a more structured approach to organizing virtual proceedings. Services include but are not limited to:

• A purpose-built, unified system to manage cases and conduct virtual hearings using secure video, audio, and telephone collaboration between justice stakeholders and the public.
• Flexibility both in retaining court workflows for a better experience, and in the service provided to the public for fewer trips to the courthouse.
• Scalability enabling courts to grow services over time and collaborate from anywhere.
• Reporting and metrics on virtual room activity and attendance.
• Imbedded AI transcription, e-signature, and fingerprint capture for corrections and justice applications.
• Unparalleled onboarding and ongoing support.

“Tyler is a clear technology leader in the public sector, while CourtCall has been serving courts of all sizes for 25 years. We’re honored to join forces with Tyler, building on our combined momentum to more broadly share the justice-centric advantages of the CourtCall platform,” said Bob Alvarado, attorney, CEO, and co-founder of CourtCall. “Recognizing the significance of convenience in a modern era, this partnership will result in improved and more rapid outcomes for those depending on justice, while meeting the needs of any court workflow,” said Alvarado.

“Our clients expect superior performance from Tyler and its justice partners every day,” said Brian McGrath, president of Tyler’s Courts & Justice Division. “Integrating the proven experience and innovation of CourtCall with our award-winning CMS on the state, county and local levels, coupled with e-filing and other solutions, will allow us to better serve our communities and empower every participant with efficient and effective access to justice. We believe that pathway includes remote and hybrid options, and we anticipate this partnership to make a significant impact.”

Coordinated efforts will also expand various service offerings in Corrections, Criminal Justice, and Virtual Public Counter to provide a full suite of remote services for both constituents and government agencies of all types.

About CourtCall

Since 1996, CourtCall has assisted hundreds of courts, thousands of judges and tens of thousands of attorneys and members of the public with their remote access requirements. Hundreds of millions of dollars have been saved and access to justice has been streamlined and expanded. CourtCall has generated tens of millions of dollars for courts and those they serve and has provided millions of dollars of free services to the indigent. State of the art, secure, telephonic and browser-based digital audio/video systems match the workflow needs of all judges. As there are no downloads with CourtCall, court networks, the networks of their justice partners and the networks of law firms, their clients and the public are not put at risk. CourtCall’s services can be in place in days, are equipment agnostic and can be adapted to meet the size and budget requirements of any court or administrative law tribunal. CourtCall is headquartered in Torrance, California and more information can be found at www.courtcall.com.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241114670809/en/

Matt Wapnick

CourtCall

310-743-1864

mattw@courtcall.com

Tyler Technologies, Inc.

Media.team@tylertech.com

Source: CourtCall

FAQ

What is the purpose of Tyler Technologies' partnership with CourtCall?

The partnership aims to integrate CourtCall's Remote Collaboration Platform with Tyler's court case management systems to enable remote and hybrid court hearings, improving access to justice without requiring physical courthouse attendance.

What features does the integrated Tyler Technologies (TYL) and CourtCall platform offer?

The platform offers secure video, audio, and telephone collaboration, AI transcription, e-signature capabilities, fingerprint capture, reporting metrics, and scalability for court proceedings.

How will the CourtCall integration affect Tyler Technologies' (TYL) court management systems?

The integration will enhance Tyler's Enterprise Justice and Municipal Justice systems by adding remote collaboration capabilities, improving court workflows, and providing virtual access options for justice stakeholders.