City of Edina, Minnesota, Implements Tyler Technologies’ Solution to Improve Permitting and Inspection Processes
City goes live with Tyler’s Enterprise Environmental Health solution
“We’re thrilled to be live on Tyler’s Enterprise Environmental Health solution,” said Jeff Brown, community health administrator for the city of
The city’s previous solution was customized for their Environmental Health licensing and inspection needs, but it was isolated from other city software systems and required many manual steps to complete specific actions. As an existing client with finance, human resources, and 9-1-1 dispatch already using Tyler products, the public health division was interested in being able to connect additional Tyler products within the city. Edina Public Health is also responsible for code enforcement, and since EEH is built into Tyler’s Enterprise Permitting & Licensing platform, it will improve record-keeping and communication throughout the entire code case/complaint process, creating further operational efficiencies.
Tyler’s EEH solution has brought several benefits and new capabilities to the city, including:
- Improved business workflows by allowing staff to manage operational permit licensing and renewal cycles, recurring inspection cycles, and complaints in a single location with ease and automation
- Ability to report and query licensing data
- Easy management of many operational permits for a single business in one place via an online portal, including online payment
- Ability to route certain complaints to the city’s Race and Equity Manager, so they can be appropriately involved in responses
- Automated emails to business owners for application receipt, invoicing, renewals, license expiration, and the ability to create automations as needed
“It is evident that having Environmental Health natively embedded into operational licensing, permitting, and renewals is essential for the optimal performance of a community like Edina,” said Greg Savard, general manager of Tyler’s Civic Services business unit. “It has been a great experience to work alongside the city to make improvements and evolve the solution to best fit their needs.”
The city of
About Tyler Technologies, Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states,
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Jennifer Kepler
Tyler Technologies
972.713.3770
Media.team@tylertech.com
Source: Tyler Technologies
