Australian Payments Plus and Thoughtworks Join Forces to Accelerate PayTo Adoption with Award Winning Customer-centric Design
Thoughtworks (NASDAQ: TWKS) has partnered with Australian Payments Plus (AP+) to develop new customer experience (CX) industry guidelines for PayTo, a fast and secure payment innovation for instant fund transfers between bank accounts. This collaboration marks their third partnership, aiming to shape the future of payments in Australia and encourage widespread adoption of PayTo.
The PayTo CX guidelines, designed by Thoughtworks, provide a comprehensive blueprint for merchants and billers to implement and present the payment solution to customers. These guidelines have been recognized with a 2024 Good Design Award in the Digital Design - Interface category, highlighting their effectiveness in solving complex challenges and fostering innovation in the payment sector.
Currently, over 90% of retail banking transaction accounts in Australia have enabled PayTo, demonstrating significant progress in adoption across financial institutions.
Thoughtworks (NASDAQ: TWKS) ha collaborato con Australian Payments Plus (AP+) per sviluppare nuove linee guida sull'esperienza del cliente (CX) per PayTo, un'innovazione di pagamento rapida e sicura per trasferimenti istantanei di fondi tra conti bancari. Questa collaborazione segna il loro terzo accordo, con l'obiettivo di modellare il futuro dei pagamenti in Australia e incoraggiare un'adozione diffusa di PayTo.
Le linee guida CX di PayTo, progettate da Thoughtworks, forniscono un piano completo per commercianti e fatturatori su come implementare e presentare la soluzione di pagamento ai clienti. Queste linee guida sono state riconosciute con un Good Design Award 2024 nella categoria Digital Design - Interface, evidenziando la loro efficacia nel risolvere sfide complesse e promuovere l'innovazione nel settore dei pagamenti.
Attualmente, oltre il 90% dei conti di transazione di retail banking in Australia hanno abilitato PayTo, dimostrando un progresso significativo nell'adozione da parte delle istituzioni finanziarie.
Thoughtworks (NASDAQ: TWKS) se ha asociado con Australian Payments Plus (AP+) para desarrollar nuevas directrices de experiencia del cliente (CX) para PayTo, una innovación de pago rápida y segura para transferencias instantáneas de fondos entre cuentas bancarias. Esta colaboración marca su tercera asociación, con el objetivo de dar forma al futuro de los pagos en Australia y fomentar una adopción generalizada de PayTo.
Las directrices CX de PayTo, diseñadas por Thoughtworks, proporcionan un esquema integral para comerciantes y facturadores sobre cómo implementar y presentar la solución de pago a los clientes. Estas directrices han sido reconocidas con un Good Design Award 2024 en la categoría Digital Design - Interface, destacando su efectividad en la resolución de desafíos complejos y en la promoción de la innovación en el sector de pagos.
Actualmente, más del 90% de las cuentas de transacción de banca minorista en Australia han habilitado PayTo, demostrando un progreso significativo en la adopción entre las instituciones financieras.
Thoughtworks (NASDAQ: TWKS)는 호주 결제 서비스인 Australian Payments Plus (AP+)와 협력하여 PayTo를 위한 고객 경험(CX) 산업 지침을 개발했습니다. 이는 은행 계좌 간의 즉각적인 자금 이체를 위한 빠르고 안전한 결제 혁신입니다. 이 협업은 그들의 세 번째 파트너십으로, 호주 결제의 미래를 형성하고 PayTo의 널리 퍼진 채택을 장려하는 것을 목표로 하고 있습니다.
Thoughtworks가 설계한 PayTo CX 지침은 상인과 청구자가 고객에게 결제 솔루션을 구현하고 제공하는 데 필요한 포괄적인 청사진을 제공합니다. 이 지침은 2024년 굿 디자인 어워드의 디지털 디자인 - 인터페이스 부문에서 인정받아, 복잡한 문제를 해결하고 결제 분야의 혁신을 촉진하는 데 효과적임을 강조합니다.
현재 호주의 소매 은행 거래 계좌의 90% 이상이 PayTo를 활성화했습니다, 이는 금융 기관 내에서 채택이 크게 발전했음을 보여줍니다.
Thoughtworks (NASDAQ: TWKS) s'est associé à Australian Payments Plus (AP+) pour élaborer de nouvelles lignes directrices sur l'expérience client (CX) pour PayTo, une innovation de paiement rapide et sécurisée pour le transfert instantané de fonds entre comptes bancaires. Cette collaboration marque leur troisième partenariat, visant à façonner l'avenir des paiements en Australie et à encourager une adoption généralisée de PayTo.
Les lignes directrices CX de PayTo, conçues par Thoughtworks, fournissent un plan complet pour les commerçants et les émetteurs de factures concernant la manière d'implémenter et de présenter la solution de paiement aux clients. Ces lignes directrices ont été reconnues par un Good Design Award 2024 dans la catégorie Digital Design - Interface, soulignant leur efficacité à résoudre des défis complexes et à favoriser l'innovation dans le secteur des paiements.
Actuellement, plus de 90% des comptes de transactions bancaires de détail en Australie ont activé PayTo, ce qui démontre des progrès significatifs en matière d'adoption au sein des institutions financières.
Thoughtworks (NASDAQ: TWKS) hat mit Australian Payments Plus (AP+) zusammengearbeitet, um neue Richtlinien für Kundenerfahrungen (CX) für PayTo zu entwickeln, eine schnelle und sichere Zahlungsinnovation für sofortige Geldtransfers zwischen Bankkonten. Diese Zusammenarbeit markiert ihre dritte Partnerschaft, die darauf abzielt, die Zukunft der Zahlungen in Australien zu gestalten und eine weitreichende Akzeptanz von PayTo zu fördern.
Die von Thoughtworks entwickelten PayTo CX-Richtlinien bieten einen umfassenden Plan für Händler und Rechnungssteller, um die Zahlungsmethode zu implementieren und den Kunden vorzustellen. Diese Richtlinien wurden mit einem Good Design Award 2024 in der Kategorie Digital Design - Interface ausgezeichnet, was ihre Wirksamkeit bei der Lösung komplexer Herausforderungen und der Förderung von Innovationen im Zahlungssektor hervorhebt.
Aktuell haben über 90% der Konten für Einzelhandelsbankgeschäfte in Australien PayTo aktiviert, was bedeutende Fortschritte bei der Akzeptanz durch die Finanzinstitute zeigt.
- Partnership with Australian Payments Plus to develop CX guidelines for PayTo, potentially expanding Thoughtworks' influence in the payments sector
- Recognition with a 2024 Good Design Award, enhancing Thoughtworks' reputation in digital design
- Over 90% of retail banking transaction accounts in Australia have enabled PayTo, indicating successful implementation and potential for increased revenue
- None.
PayTo is the latest innovation from AP+, providing a fast and secure way to move funds between bank accounts instantly. PayTo can be used for everyday transactions such as utility bills, flight bookings, subscriptions and digital wallet top-ups.
This is the third time Thoughtworks has partnered with AP+ to bring together CX guidelines. This partnership furthers AP+’s efforts to shape the future of payments in
Thoughtworks played a pivotal role in supporting AP+’s goal of ensuring the widespread adoption of PayTo across
“AP+ was delighted to partner with Thoughtworks to deliver best-in-class CX guidelines to encourage take up of PayTo among merchants and billers. Having clarity of the end-user journey was important in helping users understand how best to offer the service to their customers,” said Katrina Stuart of Australian Payments Plus.
Thoughtworks designed the PayTo CX guideline for merchants and billers as a comprehensive, easy-to-follow blueprint that provides instructions on how to implement and present the payment solution to customers. This ensures a consistent and confident customer experience. As of today, more than
Ian Kelsall, product principal for BFSI and Fintech, Thoughtworks Australia said, “Thoughtworks has been a long term partner for NPPA and now Australia Payments Plus. We have helped them bring the vision of PayTo to life by developing guidelines that enable consumers, banks, merchants and payment service providers to adopt this industry standard further transforming the future of
AP+ and Thoughtworks’ PayTo CX guidelines were recently recognized with a 2024 Good Design Award winner accolade in
“The award is a testament to AP+’s approach in offering invaluable tools for businesses seeking to deliver great customer experiences. Thoughtworks prioritized user-friendliness, accessibility and consistency alongside the innovative use of UI design templates and generative AI. This approach provides practical demonstrations and ensures faster time to market. By adopting these CX guidelines, businesses can quickly create engaging, inclusive and seamless customer journeys that foster trust and loyalty,” said Nic Smythe, director of customer experience, product and design, Thoughtworks APAC.
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About Australian Payments Plus
Australian Payments Plus is the new organization that brings together Australia’s three domestic payment organizations, BPAY Group, eftpos and NPP Australia into one entity. Australian Payments Plus which strives to deliver world-leading innovation, excellence in delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous
AP+ shareholders include Adyen Australia Pty Limited, ANZ, ASL, Bank of Queensland Limited, Bendigo and Adelaide Bank Limited, CBA, Citigroup Pty Limited, Coles Group Limited, Cuscal Limited, EFTEX Pty Limited, First Data Network Australia Limited trading as Fiserv, HSBC Bank Australia Limited, ING Bank (
See http://www.auspayplus.com.au for more information.
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. We are over 10,500 Thoughtworkers strong across 48 offices in 19 countries. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240923878669/en/
Media:
Michelle Surendran, head of public relations for Thoughtworks APAC and
Email: michels@thoughtworks.com
Source: Thoughtworks
FAQ
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