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Telus Corporation (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, boasting an impressive $12.3 billion in annual revenue and over 13.9 million customer connections. These include 8.4 million wireless subscribers, 3.1 million wireline network access lines, 1.5 million high-speed internet subscribers, and 954,000 Telus TV customers. The company provides a diverse array of communication services and products, from wireless and data to Internet Protocol (IP), voice, television, entertainment, and video services. Notably, Telus is also Canada’s largest healthcare IT provider, a testament to its broad industry impact.
With an economic stake of 55% in Telus International, Telus has expanded its horizon beyond telecom into health, security, and agriculture sectors. Its international endeavors contribute to more than 20% of its sales, driven by recent acquisitions and an aggressive growth strategy.
Recent Achievements: On November 3, 2023, Telus announced its third-quarter results showcasing robust performance, especially in its core telecom business. The strong financial position was further bolstered by cost efficiency initiatives that aim to drive EBITDA expansion and cash flow growth. This strong performance supports their leading dividend growth program, which has been extended through to 2025.
Current Projects: Telus continues to innovate by offering enticing service bundles. Recently, Telus introduced Stream+, a new service package that includes Prime Video, Amazon Prime membership, and more, aiming to provide customers with a comprehensive entertainment experience.
Financial Condition: Telus achieved record customer growth in Q4 2023, driven by strong demand for its mobility and fixed services. Their capital expenditures and free cash flow have also shown a positive trajectory, reflecting a robust balance sheet.
Partnerships: The company recently entered a partnership with Vevo to expand their advertising reach in Canada, offering advertisers access to Vevo’s extensive music video content across major streaming platforms like YouTube, Apple TV, and Roku.
Significance: Telus's industry-leading customer service and strong financial strategies make it a noteworthy player in the global telecommunications landscape. Their focus on leveraging technology to drive social change and improve human outcomes sets them apart as a forward-thinking, socially responsible corporation.
For more information, please visit telus.com.
TELUS International (NYSE: TIXT) has been recognized as a Leader in NelsonHall’s NEAT assessment for Customer Experience (CX) Operations Transformation. The company excelled in all subcategories: revenue generation, CX improvement, and cost optimization. This acknowledgment highlights TELUS International's capability in digital transformation by leveraging cloud, AI, analytics, and automation. The assessment also commends its robust trust and safety practices and its innovative data solutions, which enhances its market differentiation.
The Board of Directors has declared a quarterly dividend of $0.3274 Canadian per share for shareholders on record as of March 11, 2022. This dividend is set to be paid on April 1, 2022. The announcement reaffirms the company’s commitment to returning value to its shareholders.
TELUS Corporation reported strong fourth quarter results, achieving net customer additions of 272,000, the highest for any fourth quarter, driven by demand for bundled offerings. Consolidated revenue grew by 20% to approx. $4.9 billion, with net income increasing by 145% to $663 million, primarily due to a gain from the sale of a financial solutions unit. Looking forward, TELUS targets 2022 revenue and Adjusted EBITDA growth of 8-10%. Enhanced capital expenditures are set to support ongoing broadband expansion, with a projected Free Cash Flow of $1.0 to $1.2 billion.
TELUS International (TIXT, TU) reported a strong performance for Q4 2021, achieving $600 million in revenue, a 36% increase year-over-year. The full year revenue reached $2,194 million, up 39% from the previous year. Q4 net income was $36 million, with diluted EPS of $0.13. Adjusted EBITDA for Q4 was $143 million, a 12% increase year-over-year. The company anticipates continued double-digit growth for 2022, expecting revenues between $2,550 to $2,600 million. Management highlighted successful new client acquisitions and improved liquidity, signaling a robust financial position heading into the new year.
TELUS International conducted a survey revealing that a negative customer experience is the main reason U.S. consumers, across all ages, would speak poorly about a brand. The study, which involved 2,000 U.S. respondents, highlighted the critical role of social media in brand awareness and purchasing decisions, with 79% of Gen Z purchasing via social media ads. Additionally, 65% of respondents expect automation in their customer journey, with a strong preference for AI-driven support, especially among Millennials.
TELUS International (NYSE: TIXT) will announce its fourth quarter 2021 results on February 10, 2022, before the North American market opens. A conference call led by management will follow at 10:30 a.m. (ET) to discuss the results, including a Q&A session with analysts. Investors can access the live webcast on the TELUS International Investor Relations website, which will also host a replay afterward. The company is recognized for delivering innovative digital solutions that enhance customer experience across various sectors.
TELUS International (TIXT) announced the appointment of Dr. Lucy Rattrie as Global Director of Workplace Wellbeing, enhancing its focus on mental health and wellness for over 60,000 employees. Dr. Rattrie, an expert in psycho-social stress management, joins a dedicated team to develop resources aimed at preventative wellness practices. The company highlights the critical role of content moderators as 'digital first responders' in ensuring safe online environments. TELUS International emphasizes its commitment to employee wellbeing and community support, reinforcing its position as a leading employer in the industry.
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