TTEC Digital wins Cisco Reimagine Customer Experiences Partner of the Year - Americas
TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been named Cisco Reimagine Customer Experiences Partner of the Year for the Americas. The company achieved 44% year-over-year growth in bookings with Cisco in FY24. TTEC Digital has expanded its services with new offerings including WxCC Jet and InteractionSync for Cisco Webex Contact Center, while focusing on the commercial space with Webex Enterprise Contact Center solutions.
As a 20-year Cisco partner and five-time partner of the year winner, TTEC Digital was the first to implement Cisco Contact Center in the cloud. The company serves various sectors including banking, healthcare, insurance, and government services, combining CX strategy with technology solutions.
TTEC Digital, una divisione di TTEC Holdings (NASDAQ: TTEC), è stata nominata Partner dell'Anno per la Reimmaginazione delle Esperienze Clienti di Cisco per le Americhe. L'azienda ha registrato una crescita del 44% anno su anno nelle prenotazioni con Cisco nell'anno fiscale 24. TTEC Digital ha ampliato i propri servizi con nuove offerte, tra cui WxCC Jet e InteractionSync per il Cisco Webex Contact Center, concentrandosi nello spazio commerciale con le soluzioni Webex Enterprise Contact Center.
Come partner Cisco da 20 anni e vincitore del premio partner dell'anno per cinque volte, TTEC Digital è stata la prima a implementare il Cisco Contact Center nel cloud. L'azienda serve vari settori, tra cui banche, sanità, assicurazioni e servizi governativi, combinando strategia CX con soluzioni tecnologiche.
TTEC Digital, una división de TTEC Holdings (NASDAQ: TTEC), ha sido nombrada Socio del Año en la Reimaginación de Experiencias del Cliente de Cisco para las Américas. La compañía logró un crecimiento del 44% interanual en reservas con Cisco en el año fiscal 24. TTEC Digital ha ampliado sus servicios con nuevas ofertas, incluidas WxCC Jet e InteractionSync para Cisco Webex Contact Center, mientras se enfoca en el espacio comercial con soluciones de Webex Enterprise Contact Center.
Como socio de Cisco durante 20 años y ganador del premio de socio del año en cinco ocasiones, TTEC Digital fue la primera en implementar Cisco Contact Center en la nube. La compañía atiende a varios sectores, incluidos banca, atención médica, seguros y servicios gubernamentales, combinando la estrategia de CX con soluciones tecnológicas.
TTEC Digital는 TTEC Holdings(NASDAQ: TTEC)의 한 부서로, 아메리카 지역에서 Cisco의 고객 경험 재구성 파트너상 올해의 파트너로 선정되었습니다. 이 회사는 FY24에서 Cisco와 함께 전년 대비 44% 성장을 달성했습니다. TTEC Digital은 Cisco Webex Contact Center를 위한 WxCC Jet 및 InteractionSync를 포함한 새로운 서비스를 출시하며, Webex Enterprise Contact Center 솔루션으로 상업 공간에 집중하고 있습니다.
20년간 Cisco 파트너이자 다섯 번째로 올해의 파트너 상을 수상한 TTEC Digital은 클라우드에서 Cisco Contact Center를 처음으로 구현했습니다. 이 회사는 은행, 의료, 보험 및 정부 서비스 등 다양한 분야에서 고객 경험(CX) 전략과 기술 솔루션을 결합하여 서비스를 제공합니다.
TTEC Digital, une division de TTEC Holdings (NASDAQ: TTEC), a été nommée Partenaire de l'Année de Cisco pour la Réimagination des Expériences Client pour les Amériques. L'entreprise a réalisé une croissance de 44% d'une année sur l'autre dans ses réservations avec Cisco pour l'exercice 24. TTEC Digital a élargi ses services avec de nouvelles offres, y compris WxCC Jet et InteractionSync pour le Cisco Webex Contact Center, tout en se concentrant sur l'espace commercial avec des solutions Webex Enterprise Contact Center.
En tant que partenaire Cisco depuis 20 ans et lauréat du prix de partenaire de l'année à cinq reprises, TTEC Digital a été le premier à mettre en œuvre le Cisco Contact Center dans le cloud. L'entreprise sert divers secteurs, y compris la banque, la santé, les assurances et les services gouvernementaux, combinant la stratégie CX avec des solutions technologiques.
TTEC Digital, eine Sparte von TTEC Holdings (NASDAQ: TTEC), wurde als Cisco Partner des Jahres für die Neugestaltung von Kundenerfahrungen in den Amerikas ausgezeichnet. Das Unternehmen verzeichnete ein Wachstum von 44% im Jahresvergleich bei Buchungen mit Cisco im Geschäftsjahr 24. TTEC Digital hat seine Dienstleistungen mit neuen Angeboten wie WxCC Jet und InteractionSync für das Cisco Webex Contact Center erweitert und konzentriert sich gleichzeitig auf den kommerziellen Bereich mit Webex Enterprise Contact Center-Lösungen.
Als 20-jähriger Cisco-Partner und fünfmaliger Partner des Jahres war TTEC Digital der erste, der das Cisco Contact Center in der Cloud implementierte. Das Unternehmen bedient verschiedene Sektoren, darunter Banken, Gesundheitswesen, Versicherungen und Regierungsdienstleistungen, und kombiniert CX-Strategie mit technologischen Lösungen.
- 44% year-over-year growth in Cisco bookings for FY24
- Won Cisco Reimagine Customer Experiences Partner of the Year award
- Expanded service offerings with WxCC Jet and InteractionSync
- Five-time Cisco partner of the year winner
- None.
Insights
The 44% year-over-year growth in bookings with Cisco represents significant business momentum for TTEC Digital. This growth in the Cisco partnership, particularly in the commercial space and Webex Enterprise Contact Center solutions, indicates strong market demand for their CX technology offerings. Being the first partner to take Cisco Contact Center to the cloud demonstrates TTEC's innovative approach and early-mover advantage in cloud transformation. The expansion of services with WxCC Jet and InteractionSync shows continued product development and potential for increased revenue streams. Given TTEC's relatively small market cap of
The recognition as Cisco's Reimagine Customer Experiences Partner highlights TTEC Digital's strategic positioning in the AI-enhanced CX space. Their focus on high-value sectors like banking, healthcare and government services, combined with Webex Contact Center implementations, shows strong vertical market penetration. The development of new solutions like WxCC Jet demonstrates technical innovation and ability to extend Cisco's core offerings. The 20-year partnership history and five-time partner award wins establish TTEC as a proven leader in contact center solutions. Their early cloud adoption and continued innovation in Cisco's ecosystem positions them well for the ongoing digital transformation wave in customer experience management.
"In collaboration with Cisco, TTEC Digital is helping industry leaders in banking, healthcare, insurance, government services, and more improve their customer experiences with a strong mix of CX strategy and technology. We are honored to be recognized by Cisco for our shared success and look forward to continued partnership," said John Wolf, global Cisco lead at TTEC Digital.
In FY24, TTEC Digital achieved significant milestones with Cisco including a
Announced at WebexOne, the Cisco Reimagine Customer Experiences Partner of the Year award recognizes the partner who has had the most success selling and implementing Webex Contact Center solutions to help clients deliver best-in-class customer experiences.
TTEC Digital has partnered with Cisco for more than 20 years and was the first partner to take Cisco Contact Center to the cloud. As a five-time Cisco partner of the year winner, TTEC Digital has a strong track record of continuously delivering innovation, leadership and best practices to clients in conjunction with Cisco.
To learn more, visit https://ttecdigital.com/partners/cisco.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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