New ServiceTitan Research: 63% of Residential Services Businesses Are Experiencing Consistent Growth
ServiceTitan (TTAN) has released its second annual Residential Services Report, revealing that 63% of residential service contractors are experiencing growth. The study, covering over 1,000 contractors across HVAC, electrical, plumbing, and roofing sectors, shows most businesses report revenue between $1-$19 million.
Key findings indicate that thriving businesses are focusing on modernizing homeowner experience, technology investment, and equipment expansion. The report highlights that 54% of successful contractors offer three-tiered estimates (Good, Better, Best), while struggling businesses provide such options in less than 10% of jobs.
Communication trends show 64% of contractors rely on phone calls, with thriving businesses also utilizing online booking (10%) and text messaging (7%). Notable revenue generation comes from estimate follow-ups, with 47% of contractors earning 11-15% of income through this practice. Main challenges include labor costs, skilled worker shortage, and rising material prices.
ServiceTitan (TTAN) ha pubblicato il suo secondo rapporto annuale sui servizi residenziali, rivelando che il 63% dei contrattisti di servizi residenziali sta vivendo una crescita. Lo studio, che ha coinvolto oltre 1.000 contrattisti nei settori HVAC, elettrico, idraulico e coperture, mostra che la maggior parte delle aziende riporta ricavi compresi tra 1 e 19 milioni di dollari.
I risultati chiave indicano che le aziende in crescita si concentrano sulla modernizzazione dell'esperienza del proprietario di casa, sugli investimenti tecnologici e sull'espansione delle attrezzature. Il rapporto evidenzia che il 54% dei contrattisti di successo offre preventivi a tre livelli (Buono, Migliore, Ottimo), mentre le aziende in difficoltà forniscono tali opzioni in meno del 10% dei lavori.
Le tendenze comunicative mostrano che il 64% dei contrattisti si affida a telefonate, con le aziende in crescita che utilizzano anche la prenotazione online (10%) e i messaggi di testo (7%). Una parte significativa delle entrate proviene dai follow-up dei preventivi, con il 47% dei contrattisti che guadagna tra l'11% e il 15% del reddito attraverso questa pratica. Le principali sfide includono i costi del lavoro, la carenza di lavoratori qualificati e l'aumento dei prezzi dei materiali.
ServiceTitan (TTAN) ha lanzado su segundo informe anual sobre servicios residenciales, revelando que el 63% de los contratistas de servicios residenciales están experimentando crecimiento. El estudio, que abarca a más de 1,000 contratistas en los sectores de HVAC, eléctrico, plomería y techado, muestra que la mayoría de las empresas reportan ingresos entre 1 y 19 millones de dólares.
Los hallazgos clave indican que las empresas exitosas se centran en modernizar la experiencia del propietario, invertir en tecnología y expandir equipos. El informe destaca que el 54% de los contratistas exitosos ofrece estimaciones de tres niveles (Bueno, Mejor, Excelente), mientras que las empresas con dificultades ofrecen tales opciones en menos del 10% de los trabajos.
Las tendencias de comunicación muestran que el 64% de los contratistas dependen de llamadas telefónicas, y las empresas exitosas también utilizan reservas en línea (10%) y mensajes de texto (7%). Una parte notable de la generación de ingresos proviene de los seguimientos de estimaciones, con el 47% de los contratistas ganando entre el 11% y el 15% de sus ingresos a través de esta práctica. Los principales desafíos incluyen los costos laborales, la escasez de trabajadores calificados y el aumento de los precios de los materiales.
ServiceTitan (TTAN)은 두 번째 연례 주거 서비스 보고서를 발표하며 63%의 주거 서비스 계약업체가 성장을 경험하고 있다고 밝혔습니다. 이 연구는 HVAC, 전기, 배관 및 지붕 분야의 1,000명 이상의 계약업체를 대상으로 하며, 대부분의 기업이 100만 달러에서 1,900만 달러 사이의 수익을 보고하고 있습니다.
주요 발견은 성공적인 기업들이 주택 소유자의 경험 현대화, 기술 투자 및 장비 확장에 집중하고 있다는 점입니다. 보고서는 54%의 성공적인 계약업체가 세 가지 수준의 견적(좋음, 더 좋음, 최고)을 제공하는 반면, 어려움을 겪고 있는 기업은 10% 미만의 작업에서 이러한 옵션을 제공한다고 강조합니다.
커뮤니케이션 경향은 64%의 계약업체가 전화 통화에 의존하고 있으며, 성공적인 기업들은 온라인 예약(10%) 및 문자 메시지(7%)도 활용하고 있음을 보여줍니다. 수익 창출의 주요 부분은 견적 후속 조치에서 발생하며, 47%의 계약업체가 이 관행을 통해 11%에서 15%의 수익을 얻고 있습니다. 주요 도전 과제에는 인건비, 숙련된 노동자 부족 및 자재 가격 상승이 포함됩니다.
ServiceTitan (TTAN) a publié son deuxième rapport annuel sur les services résidentiels, révélant que 63% des entrepreneurs en services résidentiels connaissent une croissance. L'étude, qui couvre plus de 1 000 entrepreneurs dans les secteurs du CVC, de l'électricité, de la plomberie et de la toiture, montre que la plupart des entreprises rapportent des revenus compris entre 1 et 19 millions de dollars.
Les principales conclusions indiquent que les entreprises prospères se concentrent sur la modernisation de l'expérience des propriétaires, l'investissement technologique et l'expansion des équipements. Le rapport souligne que 54% des entrepreneurs à succès proposent des estimations en trois niveaux (Bon, Mieux, Meilleur), tandis que les entreprises en difficulté offrent de telles options dans moins de 10 % des emplois.
Les tendances de communication montrent que 64% des entrepreneurs s'appuient sur des appels téléphoniques, les entreprises prospères utilisant également la réservation en ligne (10 %) et les messages texte (7 %). Une part notable de la génération de revenus provient des suivis d'estimations, avec 47% des entrepreneurs gagnant entre 11 % et 15 % de leurs revenus grâce à cette pratique. Les principaux défis incluent les coûts de main-d'œuvre, la pénurie de travailleurs qualifiés et la hausse des prix des matériaux.
ServiceTitan (TTAN) hat seinen zweiten jährlichen Bericht über Wohnservices veröffentlicht, der zeigt, dass 63% der Wohnserviceunternehmer Wachstum verzeichnen. Die Studie, die über 1.000 Unternehmer in den Bereichen HVAC, Elektrik, Sanitär und Dachdeckerei umfasst, zeigt, dass die meisten Unternehmen Einnahmen zwischen 1 und 19 Millionen Dollar melden.
Wichtige Erkenntnisse zeigen, dass erfolgreiche Unternehmen sich darauf konzentrieren, die Erfahrung der Hauseigentümer zu modernisieren, in Technologie zu investieren und Geräte zu erweitern. Der Bericht hebt hervor, dass 54% der erfolgreichen Unternehmer dreistufige Kostenvoranschläge (Gut, Besser, Beste) anbieten, während kämpfende Unternehmen solche Optionen in weniger als 10% der Aufträge bereitstellen.
Kommunikationstrends zeigen, dass 64% der Unternehmer auf Telefonanrufe angewiesen sind, während erfolgreiche Unternehmen auch Online-Buchungen (10%) und Textnachrichten (7%) nutzen. Eine bemerkenswerte Einnahmequelle stammt aus der Nachverfolgung von Kostenvoranschlägen, wobei 47% der Unternehmer 11-15% ihres Einkommens durch diese Praxis erzielen. Die Hauptprobleme sind Arbeitskosten, Mangel an Fachkräften und steigende Materialpreise.
- 63% of residential service contractors are experiencing growth
- Most businesses report revenue between $1-$19 million
- No ServiceTitan users reported their businesses as struggling
- 47% of larger contractors ($10M+) generate 11-15% additional revenue from estimate follow-ups
- 19% of businesses are merely surviving
- 18% of businesses are struggling
- Labor and overhead costs increasing
- Ongoing shortage of skilled workers
- Rising material prices impacting operations
Thriving Businesses Are Focusing on Modernizing the Homeowner Experience, Investing in Additional Technology, and Purchasing More Tools & Trucks to Drive Growth
LOS ANGELES, March 25, 2025 (GLOBE NEWSWIRE) -- ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released its second annual Residential Services Report, providing valuable insights into the current state of the industry. The report, based on a study of over 1,000 residential service contractors across the US in HVAC, electrical, plumbing, roofing, and other sectors, indicates that the majority of the industry (
"Residential contractors benefit from an exceptionally resilient market. When critical home components break down, they often become a top priority in household budgets," said Chris Petros, General Manager of Residential Construction at ServiceTitan. "That said, great business leaders excel in two key areas during challenging times. First, they refine their sales funnel, ensuring marketing spend is optimized, call centers maintain strong performance, and individual team members operate at peak efficiency. Additionally, they leverage technology to implement business practice changes quickly and at scale. For example, if a company decides to slightly reduce prices and offer financing, those adjustments can be implemented and reflected in the field within minutes."
Despite challenges, residential service businesses stay profitable
Despite an evolving economic landscape, the industry shows vigor, with a majority of businesses reporting revenue between
Comparatively, thriving contractors are setting themselves apart from the competition by focusing on modernizing the homeowner experience, investing in additional technology, and purchasing more tools and trucks. Labor and overhead costs, the shortage of skilled workers, and rising material prices are the largest risks to meeting goals in 2025.
Customers prefer a range of choices
Homeowners appreciate choices and thoughtful guidance that puts them in the driver's seat. Over half (
Businesses prioritize digital channels and follow-ups to boost revenue
To reach and engage with customers and prospects,
Another tactic that residential services businesses are utilizing to generate revenue is actively following up on unsold estimates. Nearly half (
Review the full findings and key takeaways from ServiceTitan’s Residential Services Report here.
About the research
This research was conducted by Thrive Analytics on behalf of ServiceTitan, polling more than 1,000 residential contractors representing a variety of geographical regions, business growth stages, and revenue levels. This research is for informational purposes only, and ServiceTitan provides no assurances (express or implied) regarding the accuracy of the survey data.
About ServiceTitan
ServiceTitan is the software platform that powers trades businesses. The company’s cloud-based, end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan is equipping tradespeople with the technology they need to keep the world running.
© 2025 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo, and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).
Press Contact
Sarah Cantu
ServiceTitan, Inc.
Press@servicetitan.com
FAQ
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