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Update on T-Mobile’s Efforts Following Hurricanes Helene and Milton

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T-Mobile has provided an update on its response efforts following Hurricanes Helene and Milton in the Southeast states. The company reports that its operations are almost completely back to normal, with the network fully operating and all stores open. Key response efforts include:

- Activated over 600 emergency crew members
- Recovered 96% of network sites within 72 hours
- Deployed over 800 generators and connectivity solutions
- Provided free Wi-Fi to over 17,000 people at 46 Red Cross shelters
- Conducted 121,000 antenna tilts to optimize coverage
- Deployed drones to assist local law enforcement

T-Mobile is encouraging donations to the American Red Cross and is matching employee donations 2:1 through Benevity.

T-Mobile ha fornito un aggiornamento sui suoi sforzi di risposta dopo gli uragani Helene e Milton negli stati del Sud-Est. L'azienda riporta che le sue operazioni sono quasi completamente tornate alla normalità, con la rete completamente operativa e tutti i negozi aperti. I principali sforzi di risposta includono:

- Attivazione di oltre 600 membri del personale di emergenza
- Recupero del 96% dei siti di rete entro 72 ore
- Distribuzione di oltre 800 generatori e soluzioni di connettività
- Fornitura di Wi-Fi gratuito a oltre 17.000 persone in 46 rifugi della Croce Rossa
- Esecuzione di 121.000 inclinazioni delle antenne per ottimizzare la copertura
- Impiego di droni per assistere le forze dell'ordine locali

T-Mobile incoraggia donazioni alla Croce Rossa Americana e sta abbinando le donazioni dei dipendenti con un rapporto di 2:1 tramite Benevity.

T-Mobile ha proporcionado una actualización sobre sus esfuerzos de respuesta tras los huracanes Helene y Milton en los estados del sureste. La empresa informa que sus operaciones están casi completamente de vuelta a la normalidad, con la red completamente operativa y todas las tiendas abiertas. Los principales esfuerzos de respuesta incluyen:

- Activación de más de 600 miembros del equipo de emergencia
- Recuperación del 96% de los sitios de la red en un plazo de 72 horas
- Despliegue de más de 800 generadores y soluciones de conectividad
- Provisión de Wi-Fi gratuito a más de 17,000 personas en 46 refugios de la Cruz Roja
- Ejecución de 121,000 inclinaciones de antenas para optimizar la cobertura
- Despliegue de drones para asistir a las fuerzas del orden local

T-Mobile alienta a hacer donaciones a la Cruz Roja Americana y está igualando las donaciones de los empleados en una proporción de 2:1 a través de Benevity.

T-Mobile은 남동부 주에서 허리케인 헬렌과 밀튼에 대한 대응 노력에 대한 업데이트를 제공했습니다. 회사는 거의 완전히 정상으로 돌아왔다고 보고하며, 네트워크는 완전히 운영되고 모든 상점이 열려 있습니다. 주요 대응 노력은 다음과 같습니다:

- 600명 이상의 비상팀원 활성화
- 72시간 이내에 96%의 네트워크 사이트 복구
- 800대 이상의 발전기 및 연결 솔루션 배포
- 46개의 적십자사 대피소에서 17,000명 이상에게 무료 Wi-Fi 제공
- 커버리지 최적화를 위한 121,000개의 안테나 기울임 수행
- 지역 법 집행을 돕기 위해 드론 배치

T-Mobile은 아메리칸 레드 크로스에 기부를 장려하고 있으며 Benevity를 통해 직원 기부금을 2:1 비율로 matching하고 있습니다.

T-Mobile a fourni une mise à jour sur ses efforts de réponse après les ouragans Helene et Milton dans les États du Sud-Est. L'entreprise rapporte que ses opérations sont presque complètement revenues à la normale, le réseau étant pleinement opérationnel et tous les magasins ouverts. Les principaux efforts de réponse comprennent :

- Activation de plus de 600 membres de l'équipe d'urgence
- Récupération de 96 % des sites de réseau dans les 72 heures
- Déploiement de plus de 800 générateurs et solutions de connectivité
- Fourniture de Wi-Fi gratuit à plus de 17 000 personnes dans 46 abris de la Croix-Rouge
- Réalisation de 121 000 inclinaisons d'antennes pour optimiser la couverture
- Déploiement de drones pour aider les forces de l'ordre locales

T-Mobile encourage les dons à la Croix-Rouge américaine et double les dons des employés au prorata de 2:1 via Benevity.

T-Mobile hat ein Update zu seinen Reaktionsmaßnahmen nach den Hurrikanen Helene und Milton in den Bundesstaaten im Südosten bereitgestellt. Das Unternehmen berichtet, dass seine Operationen fast vollständig wieder normal sind, das Netzwerk voll funktionsfähig und alle Geschäfte geöffnet sind. Zu den wichtigen Reaktionsmaßnahmen gehören:

- Aktivierung von über 600 Notfallmitarbeitern
- Wiederherstellung von 96 % der Netzstandorte innerhalb von 72 Stunden
- Bereitstellung von über 800 Generatoren und Konnektivitätslösungen
- Kostenloses WLAN für über 17.000 Menschen in 46 Rotkreuzunterkünften
- Durchführung von 121.000 Antennenneigungen zur Optimierung der Abdeckung
- Einsatz von Drohnen zur Unterstützung der lokalen Strafverfolgung

T-Mobile ermutigt zu Spenden für das American Red Cross und verdoppelt die Mitarbeiterspenden im Verhältnis 2:1 über Benevity.

Positive
  • Rapid network recovery with 96% of sites restored within 72 hours
  • Extensive emergency response deployment including 600+ crew members and 800+ generators
  • Provided free Wi-Fi and support to 17,000+ people at Red Cross shelters
  • Innovative use of technology including drones for damage assessment
  • Employee donation matching program to support relief efforts
Negative
  • None.

NORTHAMPTON, MA / ACCESSWIRE / October 22, 2024 / Our hearts continue to be with everyone in the Southeast states impacted by Hurricanes Helene and Milton. As of late last week, T-Mobile operations are almost completely back to normal. Our network is fully operating, and our Customer Experience Centers and all stores are open. We were proud to have been on the ground supporting communities in their rebuilding and remain committed to supporting our customers and communities as they continue to recover in the Southeast.

Here are a few stats about our response efforts:

  • Activated over 600 emergency crew members, field engineers, technicians and others who mobilized as quickly as possible and navigated extremely challenging conditions and destruction.

  • Recovered all but 4% of network sites and restored connectivity for all but 2% of customers within 72 hours of each hurricane.

  • Completed over 3,400 reconnaissance missions to identify site-specific restoration needs.

  • Deployed and maintained over 800 generators and an expansive fleet of connectivity solutions - including SatCOLTs and SatCOWs, Mobile Emergency Operations Centers, heavy-duty Wi-Fi and charging vehicles, VSATs and microwave technology - to rapidly recover impacted sites and restore coverage.

  • Configured around 5,000 real-time performance and congestion mitigation changes and 230 spectrum layer management actions to extend site back-up power run-time and customer service at sites in impacted areas.

  • Conducted 121,000 antenna tilts to continuously and iteratively optimize signals and expand coverage.

  • Visited 46 different Red Cross shelters and points of distribution across the Southeast to provide free Wi-Fi to over 17,000 people who used 9.0 terabytes of data, offer device charging and hand out nearly 5,600 power packs with device charging equipment and other supplies.

  • Broadcast Wireless Emergency Alerts (WEAs) and delivered SMS messages via satellite.

  • Deployed drones to assist local law enforcement and agencies in Western North Carolina with high-resolution and thermal imagery and risk identification and assessment of debris, possible landslides, structure and infrastructure damage and more.

  • Prioritized restoration requests from federal, state and local officials and emergency management agencies to best support critical operations for first responders and public safety agencies, as well as customers, communities and others.

We're continuing to encourage everyone to donate to our partner, the American Red Cross, which is providing comfort, support and relief. We are also matching our employee donations 2:1 through Benevity.

For more information on T-Mobile's response following Hurricane Helene, visit https://www.t-mobile.com/news/network/hurricane-helene, and for Hurricane Milton, visit https://www.t-mobile.com/news/network/hurricane-milton.

See more on T-Mobile's emergency response efforts and tips to stay connected at https://www.t-mobile.com/news/emergency-response. Follow @TMobileNews on X, formerly known as Twitter, to stay up to date with the latest company news.

Media Relations Contact
T-Mobile US, Inc.
MediaRelations@t-mobile.com

Investor Relations Contact
T-Mobile US,
Inc.Investor.Relations@t-mobile.com
https://investor.t‑mobile.com



View additional multimedia and more ESG storytelling from T-Mobile on 3blmedia.com.

Contact Info:
Spokesperson: T-Mobile
Website: https://www.3blmedia.com/profiles/t-mobile
Email: info@3blmedia.com

SOURCE: T-Mobile



View the original press release on accesswire.com

FAQ

How quickly did T-Mobile (TMUS) restore its network after Hurricanes Helene and Milton?

T-Mobile restored connectivity for 98% of customers and recovered 96% of network sites within 72 hours of each hurricane.

What support did T-Mobile (TMUS) provide at Red Cross shelters after the hurricanes?

T-Mobile visited 46 Red Cross shelters, providing free Wi-Fi to over 17,000 people who used 9.0 terabytes of data, offering device charging, and distributing nearly 5,600 power packs with charging equipment.

How many emergency crew members did T-Mobile (TMUS) activate in response to Hurricanes Helene and Milton?

T-Mobile activated over 600 emergency crew members, including field engineers and technicians, who mobilized quickly to navigate challenging conditions and destruction.

What innovative technology did T-Mobile (TMUS) use in its hurricane response efforts?

T-Mobile deployed drones to assist local law enforcement in Western North Carolina with high-resolution and thermal imagery for damage assessment and risk identification.

T-Mobile US, Inc.

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