T‑Mobile Expands Home Internet to More Than 130 Additional Cities & Towns

Rhea-AI Summary

T-Mobile (NASDAQ: TMUS) is expanding its Home Internet service to over 130 new cities in various states including Michigan, Minnesota, and Ohio, reaching more than 20 million households. The service, offered at $50/month, features no contracts, taxes, or fees, and includes self-installation. Customer feedback reveals an average Net Promoter Score of 42, contrasting with -75 from previous providers. T-Mobile aims to provide reliable broadband competition, particularly in rural areas where options are limited. The company plans to launch commercial 5G Home Internet service next year.

Positive

• Expansion of Home Internet service to over 130 new cities.
• Available for $50/month with no extra fees, taxes, or contracts.
• High customer satisfaction with an average NPS of 42, compared to -75 for previous ISPs.
• Seventy-three percent of customers report saving money, with many saving over $30/month.

Negative

• None.

BELLEVUE, Wash.--(BUSINESS WIRE)--There’s more where that came from! Last month, T-Mobile (NASDAQ: TMUS) massively expanded the company’s home broadband pilot to more than 20 million households. And today, T-Mobile is expanding Home Internet to more than 130 additional cities and towns across Michigan, Minnesota, New York, North Dakota, Ohio, Pennsylvania, South Dakota, West Virginia and Wisconsin. The coronavirus pandemic has underscored the importance of broadband connectivity, and how sorry the state of home broadband is for many in America — especially those in rural communities that have been undervalued and underserved by traditional cable providers and ISPs for years. In response, the Un-carrier has been expanding its Home Internet pilot dramatically this year while preparing to launch commercial 5G Home Internet service next year.

“Home broadband has been broken for far too long, especially for those in rural areas, and it’s time that cable and telco ISPs have some competition,” said Dow Draper, T-Mobile EVP, Emerging Products. “We’ve already brought T-Mobile Home Internet access to millions of customers who have been underserved by the competition. But we’re just getting started. As we’ve seen in our first few months together with Sprint, our combined network will continue to unlock benefits for our customers, laying the groundwork to bring 5G to Home Internet soon.”

T-Mobile Home Internet is just $50/month all-in and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:

• Self-installation. That means there’s no need for installers to come to your home.
• Taxes and fees included.
• No annual service contracts.
• No maddening “introductory” price offers. What you pay at sign-up is what you’ll pay as long as you have service.
• No hardware rental, sign-up fee or installation costs (because set-up is so easy!).
• No data caps.
• Customer support from the team that consistently ranks #1 in customer service satisfaction year after year.

Now that customers have had access to T-Mobile Home Internet since 2019, the reviews are in … and the feedback speaks for itself. Customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!) for their previous provider. Seventy-three percent report saving money with T-Mobile Home Internet, with 50% saving more than $30 per month (that’s $360 annually!).

TLDR: Better service, lower cost, happier customers.

The Home Internet pilot provides home broadband on the Un-carrier’s LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to launch 5G Home Internet commercially nationwide, covering more than 50% of U.S. households within six years and providing a badly needed alternative to incumbent cable and telco ISPs.

Home broadband is one of the most uncompetitive and hated industries in America. Rural areas in particular lack options: more than three-quarters have no high-speed broadband service or only one option available. And when there’s no choice, customers suffer. It’s no wonder internet service providers have the second lowest customer satisfaction ratings out of 46 industries, beating cable and satellite TV companies by just one point according to the ACSI (American Customer Satisfaction Index)!

T-Mobile Home Internet service is available on a first-come, first-served basis, where coverage is eligible, based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit t-mobile.com/isp.

List of New Cities & Towns:

Michigan
Adrian
Alma
Alpena
Ann Arbor
Battle Creek
Bay City
Big Rapids
Cadillac
Coldwater
Detroit-Warren-Dearborn
Flint
Grand Rapids-Kentwood
Hillsdale
Holland
Jackson
Kalamazoo-Portage
Lansing-East Lansing
Ludington
Midland
Monroe
Mount Pleasant
Muskegon
Niles
Saginaw
Sault Ste. Marie
South Bend-Mishawaka
Sturgis
Traverse City

Minnesota
Albert Lea
Alexandria
Austin
Bemidji
Brainerd
Duluth
Fairmont
Faribault-Northfield
Fergus Falls
Grand Rapids
Hutchinson
Mankato
Marshall
Minneapolis-St. Paul-Bloomington
New Ulm
Owatonna
Red Wing
Rochester
St. Cloud
Willmar
Winona
Worthington

New York
Binghamton
Corning

North Dakota
Bismarck
Dickinson
Jamestown
Minot
Williston
Fargo
Grand Forks
Wahpeton

Ohio
Akron
Ashland
Ashtabula
Bucyrus-Galion
Cambridge
Canton-Massillon
Cleveland-Elyria
Coshocton
Defiance
Findlay
Fremont
Lima
Mansfield
Marion
New Philadelphia-Dover
Norwalk
Salem
Sandusky
Tiffin
Toledo
Wooster
Youngstown-Warren-Boardman

Pennsylvania
Altoona
Bloomsburg-Berwick
Chambersburg-Waynesboro
DuBois
East Stroudsburg
Erie
Gettysburg
Harrisburg-Carlisle
Huntingdon
Indiana
Johnstown
Lancaster
Lebanon
Lewisburg
Lewistown
Lock Haven
Meadville
New Castle
Oil City
Pittsburgh
Pottsville
Reading
Sayre
Scranton--Wilkes-Barre
Selinsgrove
Somerset
St. Marys
State College
Sunbury
Williamsport
York-Hanover
Allentown-Bethlehem-Easton

South Dakota
Aberdeen
Brookings
Huron
Mitchell
Pierre
Rapid City
Sioux Falls
Watertown
Yankton

West Virginia
Clarksburg
Cumberland
Elkins
Morgantown
Weirton-Steubenville
Wheeling

Wisconsin
Eau Claire
La Crosse-Onalaska
Menomonie
Wisconsin Rapids-Marshfield

For more information on T-Mobile Home Internet, visit t-mobile.com/isp.

Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news.

This 4G Home Internet pilot is available in select areas; the new T-Mobile's nationwide 5G Home Internet rollout is still in the works. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay $207. Video streaming resolution depends on available speeds. Without AutoPay, $5 more. May not be reflected on 1st bill. See T-Mobile.com/OpenInternet for network management details.

About T-Mobile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com.