Information for California Customers Affected by Planned Public Safety Power Shutoffs

Rhea-AI Summary

T-Mobile has announced preparations for planned Public Safety Power Shutoffs (PSPS) in California from January 7-11, 2025. The PSPS, implemented by California electric utilities to reduce fire risks during extreme weather, will affect six counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura.

The company emphasizes its readiness with backup towers and generators, suggesting minimal service disruptions for customers. However, they advise customers to take preparatory steps including: fully charging devices, considering external battery purchases, and setting up Wi-Fi Calling. T-Mobile is actively monitoring the situation and maintaining communication with California power providers.

Positive

• Network redundancy with backup generators and towers in place
• Proactive customer communication and preparation guidance

Negative

• Potential service disruptions in six major California counties
• Additional infrastructure costs for backup power systems

NORTHAMPTON, MA / ACCESSWIRE / January 7, 2025 / T-Mobile

California's electric utilities have the ability to implement Public Safety Power Shutoffs, which temporarily turn off power to specific areas to reduce the risk of fires caused by electric infrastructure in extreme weather.

One or more California utilities has advised T-Mobile that because of current weather forecasts, it is planning to implement a Public Safety Power Shutoff (PSPS) starting January 7, 2025 and going through January 11, 2025 in the following counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego and Ventura.

Our priority is to keep our customers connected. Thanks to our network of generators and backup towers, customers may not notice any impacts on their T-Mobile service during a Public Safety Power Shutoff. Please note that it may still be possible for a power outage to temporarily impact your service.

T-Mobile is monitoring the situation and staying in close contact with California power providers. We encourage customers to take a few quick steps to prepare in advance of Public Safety Power Shutoffs:

• Follow your local power company on social media to stay up to date on the situation:

  • Southern California Edison
    

  • San Diego Gas & Electric
    

• Fully charge all your devices. Consider investing in a charging device like an external battery that doesn't need a power outlet - and fully charge it as well.

• Set up Wi-Fi Calling on your phone, which may permit calling if wireless service is unavailable, but a Wi-Fi network is still available at your location.

  • For Apple phones, go to Settings > Phone > Wi-Fi Calling.
    

  • For Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.
    

  • When you first enable Wi-Fi Calling, you must provide T-Mobile with the primary street address at which the Wi-Fi Calling service will be used ("Your E911 Registered Address"). If you call 911 over Wi-Fi, we may transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you. You may also need to provide your contact information and current location. You'll need to update Your E911 Registered Address if you plan on using Wi-Fi Calling service at a location different from Your E911 Registered Address. You can update Your E911 Registered Address by accessing your MyT-Mobile.com account or by contacting T-Mobile Customer Care.

Click here for a map of services currently affected in California. This map shows services that are impacted due to public safety power shutoffs and disaster recovery efforts.

View additional multimedia and more ESG storytelling from T-Mobile on 3blmedia.com.

Contact Info:
Spokesperson: T-Mobile
Website: https://www.3blmedia.com/profiles/t-mobile
Email: info@3blmedia.com

SOURCE: T-Mobile

View the original press release on accesswire.com

FAQ

Which counties will be affected by T-Mobile's PSPS service preparations (TMUS) in January 2025?

The PSPS will affect six California counties: Los Angeles, Orange, Riverside, San Bernardino, San Diego, and Ventura from January 7-11, 2025.

How is T-Mobile (TMUS) preparing for the California power shutoffs in January 2025?

T-Mobile has implemented a network of generators and backup towers to maintain service during the power shutoffs, and is actively monitoring the situation while staying in contact with California power providers.

What steps should T-Mobile (TMUS) customers take to prepare for the California PSPS?

Customers should fully charge all devices, consider investing in external battery packs, set up Wi-Fi Calling, and follow their local power company on social media for updates.

Will T-Mobile (TMUS) service be affected during the January 2025 California power shutoffs?

While T-Mobile has backup systems in place, there is still a possibility of temporary service disruptions during the power shutoffs.