Teleperformance's Cloud Campus Wins Gold Medal as the World's Best Work-at-Home Operation

Rhea-AI Summary

Teleperformance has secured the top position as the "World's Best Home/Remote Agent Program" by Contact Center World, recognizing its innovative Cloud Campus model. This model effectively manages over 200,000 remote employees, supporting service delivery in 265 languages across key markets. The Cloud Campus provides training, job support, and social engagement, catering to the evolving preferences of new workers seeking flexible work environments. In 2021, Teleperformance reported a revenue of €7,115 million and a net profit of €557 million, showcasing its strong financial performance and commitment to excellent customer and employee experiences.

Positive

• Ranked number one for remote work by Contact Center World.
• Cloud Campus model supports over 200,000 remote employees.
• Successful service delivery in 265 languages, broadening market reach.
• Reported revenue of €7,115 million and a net profit of €557 million in 2021.

Negative

• None.

CCW lauds Teleperformance for its innovative remote work solution for more than 200,000 work-at-home employees

NEW YORK, Jan. 17, 2023 /PRNewswire/ -- Teleperformance, a leading global group in digitally integrated business services, has received the number one ranking as the "World's Best Home/ Remote Agent Program". Contact Center World (CCW) – the world's largest industry trade association, with 210,000 members in almost 200 countries – recently recognized Teleperformance with a gold medal for its unique Cloud Campus remote work model. Cloud Campus is a globally scalable and a highly effective model for hiring, training and managing remote workforces. Worldwide, over 200,000 Teleperformance employees work from home at least part of the time. Cloud Campus supports remote services delivery in 265 languages to all key world markets and industries.

Fabio Luis, Global Head of Cloud Campus, Teleperformance, commented, "Remote work is here to stay and companies are constantly evaluating the best combination of deployment models to optimize both performance results and employee satisfaction. We operate great award-winning traditional facilities, and our research reveals many employees around the world favor the Cloud Campus Work-at-Home model due to family and environmental friendliness. From a future-of-work perspective, Cloud Campus is a customer experience management metaverse that functions as an office in the cloud. It is unrestricted by geography and offers our home workers job support, professional skills development and virtual social activities to help maximize results for our clients and work-life balance for our people."

A new generation of workers joining the labor market expect a more socially engaged and balanced lifestyle enhanced by leveraging new cloud technologies. CCW recognized Teleperformance's initiatives to address those contemporary and future-of-work trends and its ability to connect talent, culture, and brands in a place beyond geographies.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related digital services, serves as a strategic partner to the world's largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach. Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the "Simpler, Faster, Safer" process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry's highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.teleperformance.com
Follow us on Twitter: @teleperformance

PRESS RELATIONS
Mark Pfeiffer
TELEPERFORMANCE
Tél: +1 801-257-5811
mark.pfeiffer@teleperformance.com

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SOURCE Teleperformance

FAQ

What recognition has Teleperformance received for its remote work model?

Teleperformance was recognized as the "World's Best Home/Remote Agent Program" by Contact Center World.

How many employees does Teleperformance have working remotely?

Teleperformance manages over 200,000 remote employees through its Cloud Campus model.

What financial performance did Teleperformance report in 2021?

In 2021, Teleperformance reported a revenue of €7,115 million and a net profit of €557 million.

What is the Cloud Campus model by Teleperformance?

The Cloud Campus is an innovative remote work solution that supports hiring, training, and managing remote teams effectively.

In how many languages does Teleperformance deliver services?

Teleperformance delivers services in 265 languages, catering to various global markets.