TDCX reports 2.3% year-on-year increase in third quarter 2023 profit, reaffirms full year guidance

Rhea-AI Summary

TDCX Inc. (TDCX) announces unaudited financial results for Q3 2023 with a total revenue of US$119.8 million, down 5.4% year-on-year, and a profit for the period of US$23.2 million, up 2.3% year-on-year. The company expects revenue growth of 2% - 4% for the full year 2023.

Positive

• Profit for the period increased by 2.3% year-on-year
• Client count increased by 31% year-on-year
• Revenue from clients outside the top five rose by 51% year-on-year
• Revenue from new geographies was five times higher in Q3 2023 compared to Q3 2022

Negative

• Total revenue decreased by 5.4% year-on-year
• EBITDA decreased by 11.0% year-on-year
• Adjusted EBITDA decreased by 9.1% year-on-year

SINGAPORE--(BUSINESS WIRE)-- TDCX Inc. (NYSE: TDCX) (“TDCX” or the “Company”), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, today announced its unaudited financial results for the third quarter ended September 30, 2023.

Third Quarter 2023 Financial Highlights¹

• Total revenue of US$119.8 million, down 5.4% year-on-year, including a 5.3% point negative impact of foreign exchange rates compared with the prior year period, and down 0.1% in constant currency terms²
• Profit for the period of US$23.2 million, up 2.3% year-on-year, primarily driven by cost optimization efforts, lower tax and higher interest income

Mr. Laurent Junique, Chief Executive Officer and Founder of TDCX, said, “Our focused approach to growing our business continues to yield results. There remain bright spots in select sectors amid market uncertainties. This quarter, we welcomed new clients including a leading global airline based out of Asia and one of the world’s most popular mobile messaging apps. Such wins are testament to the sector expertise we have built in travel and hospitality and social media platforms.

“We are also seeing results from our efforts to diversify our client base. Our revenue from clients outside the top five has increased 51 per cent year-on-year. I am confident that the steps we have taken to enhance our value to our clients and to increase our efficiency will position us strongly for the long term.”

(US$ million1, except for %)	Q3 2022	Q3 2023	% Change
Revenue	126.6	119.8	-5.4% (-0.1% on a constant currency basis)2
Profit for the period	22.7	23.2	2.3%
Net profit margin (%)	17.9%	19.4%
EBITDA2	37.5	33.3	-11.0%
EBITDA Margins2 (%)	29.6%	27.8%
Adjusted EBITDA2, 3	36.7	33.3	-9.1%
Adjusted EBITDA Margins2,3 (%)	29.0%	27.8%
Adjusted Net Income2,3	22.8	23.3	2.2%

Q3 23 Business Highlights

Continued strong client growth

• Client count^4,5 up 31% year-on-year, bringing total client count to 94 as of September 30, 2023, compared with 72 as of September 30, 2022
• Newly launched clients include one of the world’s most popular mobile messaging apps and a leading global airline based out of Asia

Improved revenue diversification

• Revenue from clients outside the top five rose 51% year-on-year⁵
• Revenue mix from top five clients lowered to 71% in Q3 23, from 82% in Q3 22

Contribution from new geographies

• Revenue from new geographies⁶ was five times in Q3 23 versus Q3 22

Full Year 2023 Outlook

For the full year 2023, TDCX expects its financial results to be:

2023 Outlook
Revenue growth (YoY)	Range: 2% - 4% (On a constant currency basis2,7)
Adjusted EBITDA margin1	Approximately 25% - 27%

Detailed Financial Information on the Form 6-K

Please refer to https://investors.tdcx.com/financials/quarterly-results/default.aspx for the detailed financial information contained in Form 6-K.

__________________
¹ FX rate of US$1 = S$1.3648, being the approximate rate in effect as of September 30, 2023, assumed in converting financials from SG dollar to U.S. dollar.

² For a discussion of the use of non-IFRS financial measures, see “Non-IFRS Financial Measures”.

³ The reported amounts for Adjusted EBITDA and Adjusted Net Income for the three months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported for the corresponding period last year. The amount of adjustment for net foreign exchange gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange gain, Adjusted EBITDA and Adjusted Net Income for the three months ended September 30, 2022.

⁴ “Client count” refers to launched campaigns that are revenue generating.

⁵ Includes additional clients attributable to our Hong Kong subsidiary.

⁶ Refers to sites in Colombia, India, Romania, South Korea, Hong Kong, Türkiye, Vietnam, Brazil and Indonesia.

⁷ We have not reconciled non-IFRS forward-looking revenue growth at constant currency to its most directly comparable IFRS measure, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. The revenue growth outlook indicated for 2023 is calculated and presented at constant currency, as it would require unreasonable efforts to predict factors out of our control or not readily predictable, such as currency exchange movements over the course of an entire year.

Webcast and Conference Call Information

TDCX senior management will host a conference call to discuss the third quarter 2023 unaudited financial results.

A live webcast of this conference call will be available on TDCX’s website. Access information on the conference call and webcast is as follows:

Date and time:					November 21, 2023, 7:30 PM (U.S. Eastern Time) November 22, 2023, 8:30 AM (Singapore / Hong Kong Time)
Webcast link:					https://events.q4inc.com/earnings/TDCX/Q3-2023
Dial-in numbers:					U.S. Toll Free: +1 833 470 1428					U.S. (Local): +1 404 975 4839
					Singapore: +65 3158 0255					Hong Kong: +852 5803 6418
					UK Toll Free: +44 808 189 6484					All others: Dial-in numbers

Participant Access Code: 704387

A replay of the conference call will be available at TDCX’s investor relations website (investors.tdcx.com). An archived webcast will be available at the same link above.

About TDCX INC.

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.

TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit www.tdcx.com.

Convenience Translation

The Company’s financial information is stated in Singapore dollars, the legal currency of Singapore. Unless otherwise noted, all translations from Singapore dollars to U.S. dollars and from U.S. dollars to Singapore dollars in this press release were made at a rate of S$1.3648 to US$1.00, the approximate rate in effect as of September 30, 2023. We make no representation that any Singapore dollar or U.S. dollar amount could have been, or could be, converted into U.S. dollars or Singapore dollar, as the case may be, at any particular rate, the rate stated herein, or at all.

Non-IFRS Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with IFRS, we use the following non-IFRS financial measures to help evaluate our operating performance:

“EBITDA” represents profit for the year/ period before interest expense, interest income, income tax expense and depreciation and amortization expense. “EBITDA margin” represents EBITDA as a percentage of revenue.

“Adjusted EBITDA” represents profit for the year/ period before interest expense, interest income, income tax expense, depreciation and amortization expense, acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan. “Adjusted EBITDA margin” represents Adjusted EBITDA as a percentage of revenue.

“Adjusted Net Income” represents profit for the year/ period before acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net of any tax impact of such adjustments.

Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to the Company and its subsidiaries’ presentation currency, using the average currency conversion rates in effect during the comparable prior period, rather than at the actual currency conversion rates in effect during that period.

We believe that EBITDA, EBITDA Margin, Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Net Income, Revenue at Constant Currency and Revenue Growth at Constant Currency help us to compare our operating performance on a consistent basis by removing the impact of items not directly resulting from our core operations, and thereby help us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.

We exclude items from Adjusted EBITDA and Adjusted Net Income, including acquisition-related professional fees, net foreign exchange gains or losses and equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, as they are not indicative of our ongoing operating performance, and adjusting for such items is meaningful and useful to readers to understand the underlying performance of the business by eliminating the impact of certain items that may obscure trends in the underlying performance of the business.

The above non-IFRS financial measures have limitations as analytical tools and should not be considered in isolation or construed as an alternative to revenue, net income, or any other measure of performance or as an indicator of our operating performance. The non-IFRS financial measures presented here may not be comparable to similarly titled measures presented by other companies because other companies may calculate similarly titled measures differently. For more information on the non-IFRS financial measures, including full reconciliations to the nearest IFRS measure, please see the form 6-K section captioned “Non-IFRS Financial Measures” or the presentation slides.

Safe Harbor Statement

This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words. Among other things, the outlook for the full year, the business outlook and quotations from management in this announcement, as well as the Company’s strategic and operational plans, contain forward-looking statements. The Company may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the “SEC”), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: the performance of TDCX’s largest clients; the successful implementation of its business strategy; the continued service of its founder and certain of its key employees and management; its ability to compete effectively; its ability to navigate difficulties and successfully expand its operations into countries in which it has no prior operating experience; its ability to maintain its pricing, control costs or continue to grow its business; its ability to attract and retain enough highly trained employees; its compliance with service level and performance requirements by, and contractual obligations with, its clients; its exposure to various risks in Southeast Asia; its contractual relationship with key clients; clients and prospective clients’ spending on omnichannel CX solutions and content, trust and safety services; its ability to successfully identify, acquire and integrate companies; its spending on employee salaries and benefits expenses; and its involvement in any disputes, legal, regulatory, and other proceedings arising out of its business operations. Further information regarding these and other risks is included in the Company’s filings with the SEC. All information provided in this press release and in the attachments is as of the date of this press release, and the Company undertakes no obligation to update any forward-looking statement, except as required under applicable law.

UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
		For the three months ended September 30,
		2023					2022
		US$’000		S$’000			S$’000
Revenue		119,791		163,491			172,770
Employee benefits expense		(78,717	)	(107,433	)		(112,325	)
Depreciation and amortization expense		(7,853	)	(10,718	)		(10,207	)
Rental and maintenance expense		(2,249	)	(3,069	)		(2,648	)
Recruitment expense		(1,550	)	(2,116	)		(4,452	)
Transport and travelling expense		(218	)	(297	)		(386	)
Telecommunication and technology expense		(2,603	)	(3,552	)		(3,080	)
Interest expense		(438	)	(598	)		(429	)
Other operating expense (1)		(2,260	)	(3,084	)		(655	)
Share of profit from an associate		-		-			61
Interest income		2,411		3,290			1,233
Other operating income		1,136		1,550			1,840
Profit before income tax		27,450		37,464			41,722
Income tax expense		(4,263	)	(5,818	)		(10,799	)
Profit for the period		23,187		31,646			30,923
Item that may be reclassified subsequently to profit or loss:
Exchange differences on translation of foreign operations		(499	)	(681	)		(6,880	)
Total comprehensive income for the period		22,688		30,965			24,043
Profit attributable to:
- Owners of TDCX Inc.		23,188		31,647			30,922
- Non-controlling interests		(1	)	(1	)		1
		23,187		31,646			30,923
Total comprehensive income attributable to:
- Owners of TDCX Inc.		22,689		30,966			24,042
- Non-controlling interests		(1	)	(1	)		1
		22,688		30,965			24,043
Basic earnings per share (in US$ or S$) (2)		0.16		0.22			0.21
Diluted earnings per share (in US$ or S$) (2)		0.16		0.22			0.21

_______________________________
⁽¹⁾ We reported foreign exchange gains or losses, as applicable, on a net basis for the relevant period under the “other operating expense” line item.
⁽²⁾ Basic and diluted earnings per share

	For the three months ended September 30,
	2023		2022
Weighted average number of ordinary shares for the purposes of basic earnings per share	144,935,217		144,943,516
Weighted average number of ordinary shares for the purposes of diluted earnings per share	144,958,043		144,943,516

The translation of Singapore Dollar amounts into United States Dollar amounts (“USD”) for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3648 to US$1.00, the approximate rate of exchange at September 30, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

Comparison of the Three Months Ended September 30, 2023 and 2022

Revenue. Our revenue decreased by 5.4% to S$163.5 million (US$119.8 million) for the three months ended September 30, 2023 from S$172.8 million for the three months ended September 30, 2022 primarily driven by a 29.9% decrease in revenue from content, trust and safety services followed by a 2.8% decrease in revenue from omnichannel CX solutions services rendered partially offset by a 3.5% increase in revenue from sales and digital marketing services.

• Our revenue from omnichannel CX solutions services decreased by 2.8% to S$98.1 million (US$71.9 million) from S$100.9 million for the same period of 2022 primarily due to lower volumes requirement by existing clients in the digital advertising and media and fintech verticals, partially offset by a higher demand for our services by existing clients in the travel and hospitality, gaming, fast-moving consumer goods, financial services, technology and e-commerce verticals.
• Our revenue from sales and digital marketing services increased by 3.5% to S$44.3 million (US$32.4 million) from S$42.8 million for the same period of 2022 primarily due to the expansion of existing campaigns by key digital advertising and media clients, fast moving consumer goods, technology and scaled up contributions from new clients secured during 2022.
• Our revenue from content, trust and safety services decreased by 29.9% to S$19.7 million (US$14.4 million) from S$28.1 million for the same period of 2022 primarily due to the contraction of volumes requirement by the digital advertising and media vertical client but mitigated partially by higher volumes in the travel and hospitality vertical.
• Our revenue from our other service fees increased by 47.1% to S$1.5 million (US$1.1 million) from S$1.0 million for the same period of 2022 primarily due to an expansion of existing campaigns.

The following table sets forth our service provided by amount for the three months ended September 30, 2023 and 2022.

	For the three months ended September 30,
	2023			2022
	US$’000	S$’000		S$’000
Revenue by service
Omnichannel CX solutions	71,853	98,064		100,902
Sales and digital marketing	32,446	44,283		42,799
Content, trust and safety	14,403	19,657		28,058
Other service fees #	1,089	1,487		1,011
Total revenue	119,791	163,491		172,770

^# Other service fees comprise revenue from other business process and other services.

Employee Benefits Expense. Our employee benefits expense decreased by 4.4% to S$107.4 million (US$78.7 million) from S$112.3 million for the same period of 2022 primarily due to lower equity-settled share-based payment expenses resulting from changed expectations of the remaining awarded tranches reflecting the changing business and operating climate and recalibration of employee headcount and costs of several key operating units in response to business volume changes but offset partially by the presence of the acquired Hong Kong subsidiary that was completed on October 13, 2022 and commencement of greenfield operations of Türkiye, Brazil and Vietnam. For the quarter ended September 30, 2023, the equity-settled share-based payment expense decreased to S$0.8 million (US$0.6 million) as compared to the corresponding quarter in 2022 of S$3.8 million.

Depreciation and Amortization Expense. Our depreciation and amortization expense increased by 5.0% to S$10.7 million (US$7.9 million) from S$10.2 million for the same period of 2022 primarily due to the shift to leased office spaces in Türkiye and South Korea, take up of additional office space by the Philippines operations and the presence of the Hong Kong unit that was acquired on October 13, 2022 to become a wholly-owned subsidiary of the Group.

Rental and Maintenance Expense. Our rental and maintenance expense increased by 15.9% to S$3.1 million (US$2.2 million) from S$2.6 million for the same period of 2022 primarily due to the set-up of the new Brazil operation and higher office upkeep costs at the Philippines site.

Recruitment Expense. Our recruitment expense decreased by 52.5% to S$2.1 million (US$1.6 million) from S$4.5 million for the same period of 2022 primarily due to lower hiring and work permit renewal activities of largely foreign talents in Singapore and Malaysia.

Transport and Travelling Expense. Our transport and travelling expenses remained stable during the two comparative periods.

Telecommunication and Technology Expense. Our telecommunication and technology expense increased by 15.3% to S$3.6 million (US$2.6 million) from S$3.1 million for the same period of 2022 due to software and telecommunication requirement of campaigns of certain existing and new sites.

Interest Expense. Our interest expense increased by 39.4% to $0.6 million (US$0.4 million) from $0.4 million for the same period of 2022 primarily on the back of higher lease liability interest arising mainly from the shifting to leased office spaces in Türkiye and South Korea sites, additional office spaces taken up by the Philippines operations and the presence of the Hong Kong unit that was acquired on October 13, 2022 to become a wholly-owned subsidiary of the Group.

Other Operating Expense. Our other operating expense increased by 370.8% to S$3.1 million (US$2.3 million) from S$0.7 million for the same period of 2022 primarily due to lower net foreign exchange gain but partially offset by lower professional and advisory engagement fees.

Share of Profit from an Associate. This relates to our share of profit from an associated company in Hong Kong which later became a wholly-owned subsidiary on October 13, 2022 following the acquisition of the controlling shares in that business.

Interest Income. Our interest income increased by 166.8% to S$3.3 million (US$2.4 million) from S$1.2 million for the same period of 2022 primarily due to higher placements of liquid funds in interest earning deposits and an uptrend in deposit interest rates during the period.

Other Operating Income. Our other operating income decreased by 15.8% to S$1.6 million (US$1.1 million) from S$1.8 million for the same period of 2022 primarily due to lower government grants received by our Singapore subsidiaries. This is partially offset by the fair value gains on the financial assets measured at fair value through profit or loss.

Profit Before Income Tax. As a result of the foregoing, we achieved a profit before income tax of S$37.5 million (US$27.5 million) for the three months ended September 30, 2023 (S$41.7 million for the corresponding period of 2022).

Income Tax Expense. Our income tax expense decreased by 46.1% to S$5.8 million (US$4.3 million) from S$10.8 million for the same period of 2022 primarily due to the reinstatement of tax incentive in the Philippines that was temporarily suspended in 2022, lower profitability of a few key operating units and non-recurrence of the one-off ‘prosperity tax’ in Malaysia that was implemented in 2022.

Profit for the Period. As a result of the foregoing, our profit for the period increased by 2.3% to S$31.6 million (US$23.2 million) from S$30.9 million for the same period of 2022.

Exchange differences on translation of foreign operations. Exchange differences on translation of foreign operations recognized in other comprehensive income decreased by 90.1% to a loss of S$0.7 million (US$0.5 million) from a loss of S$6.9 million for the same period of 2022. This is largely due to the smaller impact of the functional currencies of several key foreign operations weakening against the Singapore Dollar during the three months ended September 30, 2023 as compared with the corresponding period of 2022.

Total Comprehensive Income for the Period. As a result of the foregoing, our total comprehensive income for the period increased by 28.8% to S$31.0 million (US$22.7 million) from S$24.0 million for the same period of 2022.

Additional Adjustments to Certain Non-IFRS Financial Measures

With effect from January 1, 2023, we have decided to include adjustments for net foreign exchange gains or losses and acquisition-related professional fees in Adjusted EBITDA, Adjusted Net Income and Adjusted EPS, in addition to an adjustment for equity-settled share-based payment expense (or net reversal) that was included in such previously reported non-IFRS measures in prior periods. Over the course of the previous year, we have identified such additional items as not indicative of our ongoing operating performance, and adjusting for such items is meaningful and useful to readers to understand the underlying performance of the business by eliminating the impact of certain items that may obscure trends in the underlying performance of the business. For further information, see “Non-IFRS Financial Measures” below.

Share Repurchase Program

On March 14, 2022, we announced that the board of directors had approved a US$30.0 million share repurchase program. The share repurchase program commenced on March 14, 2022. The repurchase program does not have an expiration date and may be suspended, modified or discontinued at any time without prior notice. We expect to fund repurchases under this program with our existing cash balance.

Our proposed repurchases may be made from time to time on the open market at prevailing market prices, in privately negotiated transactions, in block trades, and/or through other legally permissible means, depending on market conditions and in accordance with applicable rules and regulations and its insider trading policy. Our board of directors will review the share repurchase program periodically and may authorize adjustment of its terms and size. All share repurchases are subject to and will be carried out, if at all, in accordance with applicable regulatory requirements.

From July 1, 2023 to November 17, 2023, we purchased 930,913 American Depositary Shares (ADSs) at a cost of US$5,542,000 under our share repurchase program.

Reclassifications and comparative figures

In the third quarter of 2022, foreign exchange gains was reported under “other operating income” line item while foreign exchange losses for the quarter was reported under “other operating expenses” line item. From the fourth quarter of 2022 onwards, we reported foreign exchange gains or losses on a net basis under “other operating expenses” line item. Accordingly, reclassifications relating to foreign exchange gains and losses have been made to prior period’s financial statements to enable comparability with the current period’s financial statements and therefore, the below mentioned line items have been amended in the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income. Comparative figures have been adjusted to conform to the current period’s presentation. The items were reclassified as follows:

	Previously reported		After reclassification
	S$’000		S$’000
For the three months ended September 30, 2022:
Other operating income	6,775		1,840
Other operating expenses	(5,590	)	(655	)
For the nine months ended September 30, 2022:
Other operating income	12,076		4,341
Other operating expenses	(12,962	)	(5,227	)

NON-IFRS FINANCIAL MEASURES

EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency, and revenue growth at constant currency are non-IFRS financial measures. TDCX monitors EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency and revenue growth at constant currency because they assist the Company in comparing its operating performance on a consistent basis by removing the impact of items not directly resulting from its core operations.

EBITDA, EBITDA margin, Adjusted EBITDA and Adjusted EBITDA margin

“EBITDA” represents profit for the period before interest expense, interest income, income tax expense, and depreciation and amortization expense. “EBITDA margin” represents EBITDA as a percentage of revenue. “Adjusted EBITDA” represents profit for the period before interest expense, interest income, income tax expense, depreciation and amortization expense, equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net foreign exchange gain or loss and acquisition-related professional fees. “Adjusted EBITDA margin” represents Adjusted EBITDA as a percentage of revenue.

	For the three months ended September 30,
	2023							2022 (4)
	US$’000		S$’000		Margin			S$’000		Margin
Revenue	119,791		163,491		—			172,770		—
Profit for the period and net profit margin	23,187		31,646		19.4	%		30,923		17.9	%
Adjustments for:
Depreciation and amortization expense	7,853		10,718		6.5	%		10,207		5.9	%
Income tax expense	4,263		5,818		3.5	%		10,799		6.3	%
Interest expense	438		598		0.4	%		429		0.2	%
Interest income	(2,411	)	(3,290	)	(2.0	%)		(1,233	)	(0.7	%)
EBITDA and EBITDA margin	33,330		45,490		27.8	%		51,125		29.6	%
Adjustment:
Equity-settled share-based payment expense (1)	558		762		0.5	%		3,837		2.2	%
Net foreign exchange gain (2)	(761	)	(1,039	)	(0.6	%)		(4,931	)	(2.8	%)
Acquisition-related professional fees (3)	179		244		0.1	%		—		—
Adjusted EBITDA and Adjusted EBITDA margin (4)	33,306		45,457		27.8	%		50,031		29.0	%

	For the nine months ended September 30,
	2023							2022 (5)
	US$’000		S$’000		Margin			S$’000		Margin
Revenue	366,022		499,547		—			487,449		—
Profit for the period and net profit margin	64,611		88,181		17.7	%		79,928		16.4	%
Adjustments for:
Depreciation and amortization expense	24,113		32,909		6.5	%		29,059		6.0	%
Income tax expense	14,037		19,158		3.8	%		29,097		6.0	%
Interest expense	1,158		1,580		0.3	%		1,387		0.3	%
Interest income	(5,991	)	(8,177	)	(1.6	%)		(1,922	)	(0.4	%)
EBITDA and EBITDA margin	97,928		133,651		26.7	%		137,549		28.3	%
Adjustment:
Equity-settled share-based payment (net reversal) / expense (1)	(2,563	)	(3,498	)	(0.7	%)		15,352		3.1	%
Net foreign exchange gain (2)	(1,610	)	(2,197	)	(0.4	%)		(7,786	)	(1.6	%)
Acquisition-related professional fees (3)	1,125		1,535		0.3	%		—		—
Adjusted EBITDA and Adjusted EBITDA margin (5)	94,880		129,491		25.9	%		145,115		29.8	%

_______________________________
⁽¹⁾ Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan.

⁽²⁾ Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives. The amount of adjustment for net foreign exchange gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange gain for the three and nine months ended September 30, 2022.

⁽³⁾ Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

⁽⁴⁾ The reported amounts for Adjusted EBITDA for the three months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EBITDA for the three months ended September 30, 2022.

⁽⁵⁾ The reported amounts for Adjusted EBITDA for the nine months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EBITDA for the nine months ended September 30, 2022.

Adjusted Net Income and Adjusted Net Income margin

“Adjusted Net Income” represents profit for the period before equity-settled share-based payment expense (or net reversal) incurred in connection with our Performance Share Plan, net foreign exchange gain or loss and acquisition-related professional fees, net of any tax impact of such adjustments. “Adjusted Net Income margin” represents Adjusted Net Income as a percentage of revenue.

	For the three months ended September 30,
	2023							2022 (4)
	US$’000		S$’000		Margin			S$’000		Margin
Profit for the period and net profit margin	23,187		31,646		19.4	%		30,923		17.9	%
Adjustment for:
Equity-settled share-based payment	558		762		0.5	%		3,837		2.2	%
expense (1)
Net foreign exchange gain (2)	(643	)	(877	)	(0.5	%)		(3,655	)	(2.1	%)
Acquisition-related professional fees (3)	179		244		-			—		—
Adjusted Net Income and Adjusted Net Income margin (4)	23,281		31,775		19.4	%		31,105		18.0	%

	For the nine months ended September 30,
	2023							2022 (5)
	US$’000		S$’000		Margin			S$’000		Margin
Profit for the period and net profit margin	64,611		88,181		17.7	%		79,928		16.4	%
Adjustment for:
Equity-settled share-based payment	(2,563	)	(3,498	)	(0.7	%)		15,352		3.1	%
(net reversal) / expense (1)
Net foreign exchange gain (2)	(1,323	)	(1,805	)	(0.4	%)		(5,708	)	(1.1	%)
Acquisition-related professional fees (3)	1,125		1,535		0.3	%		—		—
Adjusted Net Income and Adjusted Net Income margin (5)	61,850		84,413		16.9	%		89,572		18.4	%

_______________________________
⁽¹⁾ Refer to equity-settled share-based payment expense (or net reversal) arising from TDCX Performance Share Plan.

⁽²⁾ Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange gain for the three and nine months ended September 30, 2022.

⁽³⁾ Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

⁽⁴⁾ The reported amounts for Adjusted Net Income for the three months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted Net Income for the three months ended September 30, 2022.

⁽⁵⁾ The reported amounts for Adjusted Net Income for the nine months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted Net Income for the nine months ended September 30, 2022.

Adjusted EPS

“Adjusted EPS” represents earnings available to shareholders excluding the impact of equity-settled share-based payment expense (or net reversal), net foreign exchange gain or loss and acquisition-related professional fees.

Adjusted EPS is calculated as earnings available to shareholders excluding the impact of equity-settled share-based payment expense (or net reversal), net foreign exchange gain or loss and acquisition-related professional fees, divided by the diluted weighted-average number of shares outstanding.

	For the three months ended September 30,
	2023									2022 (4)
	Amount		Per Share		Amount		Per Share			Amount		Per Share
	US$’000		US$		S$’000		S$			S$’000		S$
Reported earnings available to shareholders and EPS	23,188		0.16		31,647		0.22			30,922		0.21
Adjustments for:
Equity-settled share-based payment expense (1)	558		-		762		0.01			3,837		0.03
Net foreign exchange gain (2)	(643	)	-		(877	)	(0.01	)		(3,655	)	(0.03	)
Acquisition-related professional fees (3)	179		-		244		-			—		-
Adjusted earnings available to shareholders and Adjusted EPS (4)	23,282		0.16		31,776		0.22			31,104		0.21

	For the nine months ended September 30,
	2023									2022 (5)
	Amount		Per Share		Amount		Per Share			Amount		Per Share
	US$’000		US$		S$’000		S$			S$’000		S$
Reported earnings available to shareholders and EPS	64,570		0.45		88,125		0.61			79,926		0.55
Adjustments for:
Equity-settled share-based payment (net reversal) / expense (1)	(2,563	)	(0.03	)	(3,498	)	(0.03	)		15,352		0.11
Net foreign exchange gain (2)	(1,323	)	(0.01	)	(1,805	)	(0.01	)		(5,708	)	(0.04	)
Acquisition-related professional fees (3)	1,125		0.01		1,535		0.01			—		—
Adjusted earnings available to shareholders and Adjusted EPS (5)	61,809		0.42		84,357		0.58			89,570		0.62

_______________________________
⁽¹⁾ Refer to equity-settled share-based payment expense arising from TDCX Performance Share Plan.

⁽²⁾ Refer to realized and unrealized losses or gains resulting from changes in exchange rates between the functional currency and the currency in which a foreign currency transaction is denominated, net of unrealized losses or gains resulting from change in fair value of derivatives and net of tax effects. The amount of adjustment for net foreign exchange gain previously reported in prior periods did not include unrealized losses or gains resulting from change in fair value of derivatives. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for net foreign exchange gain for the three and nine months ended September 30, 2022.

⁽³⁾ Refer to fees incurred on third-party service providers in connection with a discontinued acquisition.

⁽⁴⁾ The reported amounts for Adjusted EPS for the three months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EPS for the three months ended September 30, 2022.

⁽⁵⁾ The reported amounts for Adjusted EPS for the nine months ended September 30, 2023 include adjustments for certain items (i.e., acquisition-related professional fees and net foreign exchange gains or losses) which were not included in similar non-IFRS financial measures previously reported in prior periods. In order to place the current disclosure in the appropriate context and enhance its comparability, similar adjustments have been made for Adjusted EPS for the nine months ended September 30, 2022.

Revenue at Constant Currency and Revenue Growth at Constant Currency

Revenue at constant currency, which is revenue adjusted for the translation effect of foreign currencies so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of our business performance. Revenue at constant currency is calculated by translating the revenue of our local subsidiaries in each period in the respective local functional currencies to TDCX Inc.’s and its consolidated subsidiaries’ (together, the “Group”) presentation currency, using the average currency conversion rates in effect during the comparable prior period (rather than at the actual currency conversion rates in effect during the current reporting period). Revenue growth at constant currency means the period-over-period change in revenue at constant currency compared against revenue in the prior period.

	For the three months ended September 30,
	2023	2023	2022
	S$’000	S$’000	S$’000
	As reported	At constant currency	As reported		Revenue growth as reported	Foreign exchange impact	Revenue growth at constant currency
Revenue	163,491	172,607	172,770		(5.4)%	5.3%	(0.1)%

	For the nine months ended September 30,
	2023	2023	2022
	S$’000	S$’000	S$’000
	As reported	At constant currency	As reported		Revenue growth as reported	Foreign exchange impact	Revenue growth at constant currency
Revenue	499,547	521,348	487,449		2.5%	4.5%	7.0%

The Company has not reconciled non-IFRS forward-looking revenue growth at constant currency to its most directly comparable IFRS measure, as permitted by Item 10(e)(1)(i)(B) of Regulation S-K. The revenue growth outlook indicated for 2023 is calculated and presented at constant currency, as it would require unreasonable efforts to predict factors that are out of the Company’s control or are not readily predictable, such as currency exchange movements over the course of an entire year.

The Company uses revenue at constant currency and revenue growth at constant currency, which are supplemental non-IFRS financial measures, to provide better comparability of revenue trends period-over-period (without the impact of fluctuations in foreign currency exchange rates) because it is a global company that transacts business in multiple currencies and reports financial information in the Group’s functional reporting currency. Foreign currency exchange rate fluctuations affect the amounts reported by the Company in the Group’s functional reporting currency with respect to its foreign revenues. Generally, when the Group’s functional reporting currency dollar either strengthens or weakens against other currencies, revenue at constant currency rates and revenue growth at constant currency rates will be higher or lower than revenue and revenue growth reported at actual exchange rates.

The Company believes that non-IFRS financial measures such as EBITDA, EBITDA margin, Adjusted EBITDA, Adjusted EBITDA margin, Adjusted Net Income, Adjusted Net Income margin, Adjusted EPS, revenue at constant currency and revenue growth at constant currency help us to identify underlying trends in our operating results, enhancing our understanding of past performance and future prospects.

While the Company believes that such non-IFRS financial measures provide useful information to investors in understanding and evaluating the Company’s results of operations in the same manner as its management, the Company’s use of such non-IFRS financial measures have limitations as analytical tools and you should not consider these in isolation or as a substitute for analysis of the Company’s results of operations or financial condition as reported under IFRS.

TDCX’s non-IFRS financial measures do not reflect all items of income and expense that affect the Company’s operations and do not represent the residual cash flow available for discretionary expenditures. Further, these non-IFRS measures may differ from the non-IFRS information used by other companies, including peer companies, and therefore their comparability may be limited. The Company compensates for these limitations by reconciling the non-IFRS financial measures to the nearest IFRS performance measure, all of which should be considered when evaluating performance. The Company encourages you to review the company’s financial information in its entirety and not rely on any single financial measure.

The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of profit or loss and other comprehensive income above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3648 to US$1.00, the approximate rate of exchange at September 30, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME
	For the nine months ended September 30,
	2023				2022
	US$’000		S$’000		S$’000
Revenue	366,022		499,547		487,449
Employee benefits expense	(239,135	)	(326,372	)	(321,540	)
Depreciation and amortization expense	(24,113	)	(32,909	)	(29,059	)
Rental and maintenance expense	(7,051	)	(9,623	)	(7,290	)
Recruitment expense	(5,530	)	(7,547	)	(10,797	)
Transport and travelling expense	(835	)	(1,140	)	(971	)
Telecommunication and technology expense	(7,712	)	(10,526	)	(8,551	)
Interest expense	(1,158	)	(1,580	)	(1,387	)
Other operating expense (1)	(9,779	)	(13,347	)	(5,227	)
Share of profit from an associate	-		-		135
Interest income	5,991		8,177		1,922
Other operating income	1,948		2,659		4,341
Profit before income tax	78,648		107,339		109,025
Income tax expenses	(14,037	)	(19,158	)	(29,097	)
Profit for the period	64,611		88,181		79,928
Item that may be reclassified subsequently to profit or loss:
Exchange differences on translation of foreign operations	(2,656	)	(3,625	)	1,747
Total comprehensive income for the period	61,955		84,556		81,675
Profit attributable to:
- Owners of the Group	64,570		88,125		79,926
- Non-controlling interests	41		56		2
	64,611		88,181		79,928
Total comprehensive income attributable to:
- Owners of the Group	61,914		84,500		81,673
- Non-controlling interests	41		56		2
	61,955		84,556		81,675
Basic earnings per share (in S$) (2)	0.45		0.61		0.55
Diluted earnings per share (in S$) (2)	0.45		0.61		0.55

_______________________________
⁽¹⁾ We reported foreign exchange gains or losses, as applicable, on a net basis for the relevant period under the “other operating expense” line item.
⁽²⁾ Basic and diluted earnings per share

	For the nine months ended September 30,
	2023			2022
Weighted average number of ordinary shares for the purposes of basic earnings per share	144,978,861			145,425,637
Weighted average number of ordinary shares for the purposes of diluted earnings per share	145,032,964			145,425,637

UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF FINANCIAL POSITION
		As of September 30, 2023				As of December 31, 2022
		US$’000		S$’000		S$’000
ASSETS
Current assets
Cash and cash equivalents		317,729		433,637		389,100
Fixed and pledged deposits		-		-		6,551
Trade receivables		69,934		95,446		88,808
Contract assets		46,958		64,088		58,808
Other receivables		13,812		18,850		15,885
Financial assets measured at fair value through profit or loss		42,243		57,653		29,776
Income tax receivable		314		428		354
Total current assets		490,990		670,102		589,282
Non-current assets
Pledged deposits		426		582		584
Goodwill and intangible assets		2,005		2,737		2,924
Other receivables		1,937		2,643		5,019
Plant and equipment		25,134		34,303		41,292
Right-of-use assets		23,434		31,983		35,236
Deferred tax assets		2,799		3,820		3,463
Total non-current assets		55,735		76,068		88,518
Total assets		546,725		746,170		677,800
LIABILITIES AND EQUITY
Current liabilities
Other payables		38,123		52,030		49,723
Lease liabilities		12,142		16,572		17,818
Provision for reinstatement cost		2,859		3,902		5,282
Income tax payable		7,066		9,644		16,560
Total current liabilities		60,190		82,148		89,383
Non-current liabilities
Lease liabilities		13,423		18,320		20,644
Provision for reinstatement cost		3,997		5,456		3,572
Defined benefit obligation		1,620		2,211		1,497
Deferred tax liabilities		596		813		852
Total non-current liabilities		19,636		26,800		26,565
Capital, reserves and non-controlling interests
Share capital		15		20		19
Reserves		151,536		206,817		219,590
Retained earnings		315,319		430,346		342,260
Equity attributable to owners of the Group		466,870		637,183		561,869
Non-controlling interests		29		39		(17	)
Total equity		466,899		637,222		561,852
Total liabilities and equity		546,725		746,170		677,800

The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of financial position above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3648 to US$1.00, the approximate rate of exchange at September 30, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

UNAUDITED CONDENSED INTERIM CONSOLIDATED STATEMENT OF CASH FLOWS
	For the nine months ended September 30,
	2023					2022
	US$’000		S$’000			S$’000
Operating activities
Profit before income tax	78,648		107,339			109,025
Adjustments for:
Depreciation and amortization expense	24,113		32,909			29,059
Gain on early termination of right-of-use assets	(6	)	(8	)		—
Changes in fair value of financial assets at FVTPL	(763	)	(1,042	)		—
Equity-settled share-based payment (net reversal) / expense	(2,563	)	(3,498	)		15,352
Provision for office reinstatement cost	(3	)	(4	)		995
Bank loan transaction cost	23		32			41
Interest income	(5,991	)	(8,177	)		(1,922	)
Interest expense	1,158		1,580			1,387
Retirement benefit service cost	502		685			566
Loss / (Gain) on disposal and write-off of plant and equipment	29		39			(1	)
Share of profit from an associate	—		—			(135	)
Operating cash flows before movements in working capital	95,147		129,855			154,367
Trade receivables	(6,331	)	(8,640	)		716
Contract assets	(5,105	)	(6,967	)		(16,180	)
Other receivables	(1,066	)	(1,455	)		(2,399	)
Other payables	3,510		4,790			19,427
Cash generated from operations	86,155		117,583			155,931
Interest received	5,991		8,177			1,922
Income tax paid	(19,667	)	(26,841	)		(27,617	)
Income tax refunded	274		374			—
Net cash from operating activities	72,753		99,293			130,236
Investing activities
Purchase of plant and equipment	(6,868	)	(9,374	)		(19,501	)
Proceeds from sales of plant and equipment	21		29			50
Decrease in fixed deposits	4,677		6,383			1,735
Investment in financial assets measured at fair value through profit or loss	(18,974	)	(25,896	)		—
Net cash used in investing activities	(21,144	)	(28,858	)		(17,716	)
Financing activities
Dividends paid	(29	)	(40	)		(41	)
Repayment of lease liabilities	(13,206	)	(18,023	)		(14,426	)
Interest paid	—		—			(212	)
Repayment of bank loan	—		—			(16,234	)
Repurchase of American Depositary Shares	(4,619	)	(6,304	)		(13,590	)
Net cash used in financing activities	(17,854	)	(24,367	)		(44,503	)
Net increase in cash and cash equivalents	33,755		46,068			68,017
Effect of foreign exchange rate changes on cash held in foreign currencies	(1,123	)	(1,531	)		5,277
Cash and cash equivalents at beginning of period	285,097		389,100			313,147
Cash and cash equivalents at end of period	317,729		433,637			386,441

The translation of Singapore Dollar amounts into United States Dollar amounts for the unaudited condensed interim consolidated statement of cash flows above are included solely for the convenience of readers outside of Singapore and have been made at the rate of S$1.3648 to US$1.00, the approximate rate of exchange at September 30, 2023. Such translations should not be construed as representations that the Singapore Dollar amounts could be converted into USD at that or any other rate.

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Source: TDCX INC.

FAQ

What are TDCX Inc.'s financial results for Q3 2023?

TDCX Inc. reported a total revenue of US$119.8 million, down 5.4% year-on-year, and a profit for the period of US$23.2 million, up 2.3% year-on-year.

What is TDCX Inc.'s expected revenue growth for the full year 2023?

TDCX Inc. expects revenue growth of 2% - 4% for the full year 2023.

How much did TDCX Inc.'s client count increase by in Q3 2023?

TDCX Inc.'s client count increased by 31% year-on-year.

What is the percentage increase in revenue from clients outside the top five for TDCX Inc. in Q3 2023?

Revenue from clients outside the top five rose by 51% year-on-year for TDCX Inc. in Q3 2023.

What was the increase in revenue from new geographies for TDCX Inc. in Q3 2023 compared to Q3 2022?

Revenue from new geographies was five times higher in Q3 2023 compared to Q3 2022 for TDCX Inc.

What is the EBITDA percentage change for TDCX Inc. in Q3 2023 compared to Q3 2022?

EBITDA decreased by 11.0% year-on-year for TDCX Inc. in Q3 2023.

How much did Adjusted EBITDA decrease by for TDCX Inc. in Q3 2023 compared to Q3 2022?

Adjusted EBITDA decreased by 9.1% year-on-year for TDCX Inc. in Q3 2023.