SolarWinds to Examine Service Desk Automation and Metrics at Service Management World

Rhea-AI Summary

SolarWinds (NYSE:SWI) is a key sponsor of the upcoming Service Management World virtual conference on July 21-22, 2021. The event will feature technical sessions by SolarWinds Head Geek, Chrystal Taylor, focusing on IT service management (ITSM) strategies. Key topics include monitoring, automation, and meaningful metrics for service management. SolarWinds will showcase its ITSM solutions, designed to streamline workflows and improve employee resource access.

Positive

• Gold sponsorship of Service Management World enhances brand visibility.
• Technical sessions led by Chrystal Taylor aim to position SolarWinds as a thought leader in ITSM.
• Showcasing ITSM solutions provides direct engagement with potential customers.

Negative

• None.

SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July 21-22, 2021. SolarWinds Head Geek^™ Chrystal Taylor will deliver a technical session on service desk monitoring and automation and a video discussion group on service management metrics. The company will also showcase SolarWinds^® Service Desk, an IT service management (ITSM) product, in its virtual booth.

“A robust IT service management strategy can help organizations simplify daily tasks, automate cross-departmental workflows, provide employees with easy access to resources, and budget for technology needs,” said Rohini Kasturi, EVP, Chief Product Officer, SolarWinds. “We look forward to participating in Service Management World to discuss how technology professionals can leverage ITSM concepts and tools—like monitoring, automation, and metrics—to ultimately enable the delivery of quality services to the business and employees as efficiently and effectively as possible.”

Combining interactive, outcome-oriented education and meaningful networking, Service Management World explores the strategic and tactical elements of the optimal service management strategy—for IT operations and across the enterprise. The North American virtual conference features roughly 50 sessions across two tracks, including interactive discussions, networking, and panel formats.

Service Management World attendees will have the opportunity to participate in two interactive discussion sessions hosted by SolarWinds. These sessions include:

Meaningful Metrics for World-Class Service Management

• Abstract: Support organizations are obsessed with providing world-class service, and rightly so. But how do you know when you’ve unlocked that achievement? The only way to be sure is by measuring meaningful metrics. Bring your insights and questions to this interactive roundtable to learn how you can isolate the most meaningful metrics for your organization/industry.
• Who: Chrystal Taylor, SolarWinds Head Geek
• What: 60-minute Video Discussion Group
• When: July 21, 2021, 10:30–11:30 a.m. ET
• Where: 2021 Conference Schedule

The Sidekicks Your Service Desk Heroes Need: Monitoring and Automation

• Abstract: Service desk technicians often receive incidents related to IT infrastructure, such as network connectivity or login failures. In most cases, your monitoring has likely already issued an alert on network or application performance issues likely to generate service desk incidents. These notifications should offer a head start on workarounds and resolutions. In this session, you’ll learn some of the ways you can increase visibility across IT, increase efficiency, and improve the service experience.
• Who: Chrystal Taylor, SolarWinds Head Geek
• What: 45-minute Spotlight Session
• When: July 22, 2021, 3:00–3:45 p.m ET
• Where: 2021 Conference Schedule

SolarWinds ITSM Solutions

SolarWinds ITSM solutions provide an integrated service desk and IT asset management platform, giving tech pros the powerful tools they need to solve today's IT management challenges through improved communication, seamless employee experience, and efficient service delivery. SolarWinds ITSM solutions are designed to meet an organization's current needs with the flexibility to scale and support its future business requirements for both small IT operations with basic IT ticketing needs or large enterprises with complex IT infrastructure and mature processes.

Additional Resources

• SolarWinds IT Service Management Solutions
• SolarWinds Service Desk
• Datasheet: SolarWinds Service Desk
• Video: SolarWinds Service Desk Overview

Connect with SolarWinds

• THWACK^®
• Twitter^®
• Facebook^®
• LinkedIn^®

#SWIevents

About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

© 2021 SolarWinds Worldwide, LLC. All rights reserved.

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FAQ

What is the significance of SolarWinds' sponsorship at Service Management World?

SolarWinds' sponsorship enhances its visibility in IT service management and positions the company as a key player in the industry.

Who will lead the sessions at the Service Management World conference?

The sessions will be led by Chrystal Taylor, SolarWinds Head Geek, focusing on service management metrics and automation.

When is the Service Management World conference taking place?

The conference will be held virtually on July 21-22, 2021.

What topics will be covered in the SolarWinds sessions at the conference?

Topics include meaningful metrics for service management and monitoring and automation for service desk efficiency.

What products will SolarWinds showcase at the event?

SolarWinds will showcase its IT service management (ITSM) solutions designed to improve service delivery and employee experience.