CARFAX Recognizes New Top-Rated Car Dealers Nationwide

Rhea-AI Summary

CARFAX has announced its sixth annual Top-Rated Dealers Awards, recognizing the nation's leading dealerships based on 7.8 million verified customer ratings. The 2024 winners achieved an average rating of 4.6 out of 5 stars, with approximately 20% of recipients maintaining their top-rated status since the award's inception six years ago.

The company is also introducing the 5X Top-Rated Dealer Award for dealerships maintaining high customer ratings for five consecutive years. Winning dealerships will receive promotional materials for their showrooms and digital assets, including the ability to showcase their recognition on Vehicle History Reports. They can also promote their achievement on social media using #CARFAXtoprated, and will receive the #GoldenCARFOX recognition.

Positive

• High average rating of 4.6/5 stars demonstrates strong customer satisfaction
• Large data sample of 7.8 million verified ratings adds credibility to the awards
• 20% of dealers maintaining top status for six years shows consistent service quality

Negative

• None.

Millions of Verified Customer Ratings Drive Sixth Annual CARFAX Awards

NEW ORLEANS, Jan. 24, 2025 /PRNewswire/ -- CARFAX announces the nation's top dealerships, an achievement earned through the feedback of millions of verified consumers. The highly anticipated list of the sixth annual CARFAX Top-Rated Dealers Award is now available, coinciding with the National Automobile Dealers Association Show in New Orleans. The average rating for the 2024 CARFAX Top-Rated Dealers was an impressive 4.6 out of 5 stars based on verified consumer reviews.

Notably, just around 20% of our 2024 winners have consistently been recognized as Top-Rated Dealers every year since the award's inception six years ago. CARFAX is also excited to recognize the 5X Top-Rated Dealer Award, honoring dealerships that have maintained high customer ratings over the past five consecutive years.

"We applaud the dealers who have exceeded expectations and have established a strong foundation of trust and transparency with their customers," said Gregg Cleary, Chief Revenue Officer at CARFAX. "With around 7.8 million verified ratings and reviews, our CARFAX Top-Rated distinction is awarded based on customer feedback. We strive to support consumers in their big purchase and want to provide continued help in their servicing needs, connecting them to the nation's most trusted and highly regarded dealers."

Brian Napleton from the Ed Napleton Automotive Group of Oakbrook Terrace, IL echoed Cleary's excitement: "Every individual who walks through our doors is truly valued, and it brings us great joy to see our customers share their enthusiasm for our services. Being awarded the top CARFAX honor for six consecutive years across multiple stores is truly remarkable! We remain steadfast in our commitment of delivering top-notch quality so our customers can feel confident and excited with their decision."

This week, CARFAX Top-Rated Dealers across the country are being notified of their achievement. Winning dealerships will receive a kit of materials to display in their showrooms and access to a suite of custom CARFAX Top-Rated Dealer digital assets. These resources will help dealers highlight their excellent ratings online, including on social media using #CARFAXtoprated. Additionally, the 2024 CARFAX Top-Rated Dealers can showcase their recognition on the Vehicle History Reports they provide. The coveted #GoldenCARFOX will soon be arriving at winning dealerships.

Editor's note: Reporters are welcome to visit the CARFAX booth (#3335) at the NADA Show to learn more. Interviews are available, including in-person at NADA. Please contact Em Nguyen at emnguyen@carfax.com.

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX^® vehicle history information. The expert in vehicle history since 1984, CARFAX provides CARFAX Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post. Shop, Buy, Service, Sell – Show me the CARFAX^®.

S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

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SOURCE CARFAX

FAQ

What is the average rating for CARFAX Top-Rated Dealers in 2024?

The average rating for CARFAX Top-Rated Dealers in 2024 is 4.6 out of 5 stars, based on verified customer reviews.

How many verified ratings and reviews did CARFAX use for their 2024 dealer awards?

CARFAX used approximately 7.8 million verified ratings and reviews to determine their 2024 Top-Rated Dealers.

What percentage of dealers have maintained CARFAX Top-Rated status for all six years?

Approximately 20% of the 2024 winners have consistently maintained their Top-Rated Dealer status since the award's inception six years ago.

What is the new CARFAX 5X Top-Rated Dealer Award?

The 5X Top-Rated Dealer Award is a new recognition honoring dealerships that have maintained high customer ratings over five consecutive years.