Texas-Based Restaurant Drives Kitchen Efficiency with Epson TrueOrder KDS

Rhea-AI Summary

Epson (SEKEY) announced that Fielding's Wood Grill in The Woodlands, Texas, implemented the TrueOrder™ kitchen display system (KDS) to digitize order flow and kitchen workflow. The deployment improved order accuracy, sped cook times, and streamlined communication. Fielding's plans to expand TrueOrder KDS to additional restaurants.

The solution integrates with POS systems via Epson-compatible printers, offers configurable station views, and uses a browser-based configurator; Lavu assisted with selection and integration.

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Fielding's Wood Grill Finds Order Flow with Kitchen Display System

LOS ALAMITOS, Calif., March 10, 2026 /PRNewswire/ -- Epson today announced Fielding's Wood Grill in The Woodlands, Texas is finding success in the kitchen with its TrueOrder^™ kitchen display system (KDS). Part of Fielding's Culinary Group, the Wood Grill has a bustling kitchen, serving lunch and dinner seven days a week, plus brunch on the weekends. Fielding's Wood Grill has come to rely on the affordable, easy-to-install and robust KDS solution that has digitized their restaurant workflow from food prep to order fulfillment, bringing improved order accuracy and streamlined operations.

Fielding's Wood Grill in Texas transforms kitchen operations with Epson TrueOrder Kitchen Display System.

"TrueOrder KDS has transformed our kitchen operations," said Josh Richardson, assistant general manager, Fielding's Culinary Group. "Cook times are faster, communication is clearer and our team has a much better understanding of what the guest really wants. It's made an incredible difference in both speed and accuracy."

Prior to leveraging TrueOrder KDS, Fielding's Wood Grill was working with an older KDS system that wasn't efficient or effective in managing kitchen operations. To find a solution that would better fit their needs, Fielding's worked with Lavu, a premier provider of mobile POS and payment processing solutions for bars and restaurants worldwide. Lavu has had success in integrating TrueOrder KDS at many locations and recommended it as a solution.

"Fielding's was in a pickle; they were working with an older KDS solution that was no longer meeting their needs," said Caitlin Christenson, director of customer success, Lavu. "We were able to help them assess the most important features needed for kitchen operation and management and provide TrueOrder KDS – an excellent product that delivers easy configurations and customizations to match our ecosystem."

TrueOrder KDS is an easy-to-use solution that digitizes kitchen operations to help enhance productivity, from food prep to order fulfillment. It was designed with seamless compatibility and versatility for easy integration into point-of-sale (POS) systems compatible with an Epson printer. Offering choices from kitchen, expediter and customer-facing stations, with views that can be configured to match existing workflows, TrueOrder KDS comes with an intuitive interface and a simple, browser-based configurator.

"Epson and Lavu worked closely together to create success for Fielding's Wood Grill," said Tessa Kohl, product manager, Epson America, Inc. "We are committed to developing technology that brings powerful tools to kitchens that improve communication, speed and accuracy so teams can focus on what matters most – serving great food. Seeing how TrueOrder KDS has helped Fielding's increase efficiency and better understand guest expectations underscores the value of smart, connected kitchen solutions."

Given the success it's had with TrueOrder KDS, Fielding's Culinary Group is now looking to expand the solution to its additional restaurants. "TrueOrder KDS has been a game changer for us," said Richardson. "We're faster, more organized and more in tune with our guests than ever before. We're excited to expand TrueOrder KDS to other locations."

For more information about Epson's TrueOrder KDS solution, visit www.epson.com/kds.

About Epson
Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson's goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.

Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than JPY 1 trillion. global.epson.com/

Epson America, Inc., based in Los Alamitos, Calif., is Epson's regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), X (x.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).

EPSON is a registered trademark of Seiko Epson Corporation. TrueOrder is a trademark of Epson America, Inc. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2025 Epson America, Inc.

 

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SOURCE Epson America, Inc.

FAQ

How did Epson's TrueOrder KDS improve Fielding's Wood Grill operations (SEKEY)?

It improved order accuracy and sped cook times while clarifying team communication. According to Epson, TrueOrder digitized workflows from food prep to order fulfillment, enabled configurable kitchen and expediter stations, and delivered easier configuration and integration with POS systems.

Will Fielding's Wood Grill expand TrueOrder KDS to other locations (SEKEY)?

Yes, Fielding's Culinary Group plans to expand the system to additional restaurants. According to Epson, the restaurant reported faster service and better organization, prompting the group to roll TrueOrder KDS out to more locations within its portfolio.

Can TrueOrder KDS integrate with existing POS systems and printers (SEKEY)?

Yes, TrueOrder KDS is designed for seamless integration with Epson-compatible POS systems and printers. According to Epson, the solution supports browser-based configuration and multiple station types to match existing workflows and POS ecosystems.

What role did Lavu play in Fielding's adoption of TrueOrder KDS (SEKEY)?

Lavu recommended and assisted in assessing features and integration needs for TrueOrder KDS. According to Epson and Lavu, their collaboration helped identify required configurations and ensured compatibility with Fielding's existing POS and payment systems.

What operational features does TrueOrder KDS offer for restaurants (SEKEY)?

TrueOrder offers configurable kitchen, expediter, and customer-facing stations plus an intuitive, browser-based configurator. According to Epson, these features aim to improve communication, speed, and accuracy across order prep and fulfillment workflows.