Rackspace Technology Partners with American Logistics to Launch a Customized, Cloud-Native AWS Environment for Enhanced Efficiency and Customer Experience
Rackspace Technology (RXT) has partnered with American Logistics to develop a cloud-native AWS environment for non-emergency medical transportation (NEMT). The new platform replaces American Logistics' legacy systems with a modern, scalable solution designed to handle complex healthcare transportation requirements.
The implementation features an event-driven microservices model deployed across six domains in Amazon Elastic Kubernetes Service containers, utilizing Amazon DynamoDB for operational data and Amazon SNS for event handling. The solution includes automated workflows and Infrastructure as Code through Terraform, enabling streamlined cloud infrastructure management.
The modernized platform has enhanced American Logistics' operational efficiency by automatically processing business rules and eligibility verifications while improving issue resolution and member experiences. The system leverages comprehensive trip histories and streamlined workflows to better serve Medicare and Medicaid beneficiaries requiring transportation services.
Rackspace Technology (RXT) ha collaborato con American Logistics per sviluppare un ambiente AWS nativo per il trasporto sanitario non d'emergenza (NEMT). La nuova piattaforma sostituisce i sistemi legacy di American Logistics con una soluzione moderna e scalabile, progettata per gestire requisiti complessi di trasporto sanitario.
L'implementazione utilizza un modello di microservizi basato su eventi distribuito su sei domini all'interno dei contenitori di Amazon Elastic Kubernetes Service, sfruttando Amazon DynamoDB per i dati operativi e Amazon SNS per la gestione degli eventi. La soluzione comprende flussi di lavoro automatizzati e Infrastructure as Code tramite Terraform, consentendo una gestione semplificata dell'infrastruttura cloud.
La piattaforma modernizzata ha migliorato l'efficienza operativa di American Logistics, elaborando automaticamente le regole aziendali e le verificate di idoneità, migliorando al contempo la risoluzione dei problemi e l'esperienza degli utenti. Il sistema sfrutta storie di viaggio dettagliate e flussi di lavoro semplificati per servire al meglio i beneficiari di Medicare e Medicaid che necessitano di servizi di trasporto.
Rackspace Technology (RXT) se ha asociado con American Logistics para desarrollar un entorno AWS nativo para el transporte médico no de emergencia (NEMT). La nueva plataforma reemplaza los sistemas heredados de American Logistics con una solución moderna y escalable, diseñada para manejar requisitos complejos de transporte en el sector salud.
La implementación presenta un modelo de microservicios orientado a eventos desplegado en seis dominios dentro de contenedores de Amazon Elastic Kubernetes Service, utilizando Amazon DynamoDB para datos operativos y Amazon SNS para la gestión de eventos. La solución incluye flujos de trabajo automatizados e Infraestructura como Código a través de Terraform, lo que permite una gestión simplificada de la infraestructura en la nube.
La plataforma modernizada ha mejorado la eficiencia operativa de American Logistics al procesar automáticamente las reglas comerciales y las verificaciones de elegibilidad, al tiempo que mejora la resolución de problemas y las experiencias de los miembros. El sistema aprovecha historias de viaje completas y flujos de trabajo simplificados para servir mejor a los beneficiarios de Medicare y Medicaid que requieren servicios de transporte.
Rackspace Technology (RXT)는 미국 물류 회사와 협력하여 비상 의료 운송(NEMT)을 위한 클라우드 네이티브 AWS 환경을 개발했습니다. 새로운 플랫폼은 American Logistics의 기존 시스템을 대체하여 복잡한 의료 운송 요구 사항을 처리할 수 있도록 설계된 현대적이고 확장 가능한 솔루션입니다.
이 구현은 Amazon Elastic Kubernetes Service 컨테이너에서 6개 도메인에 걸쳐 배포된 이벤트 기반 마이크로서비스 모델을 특징으로 하며, 운영 데이터에는 Amazon DynamoDB를, 이벤트 처리에는 Amazon SNS를 사용합니다. 이 솔루션에는 Terraform을 통한 코드로서의 인프라 및 자동화된 워크플로가 포함되어 있어 클라우드 인프라 관리를 간소화합니다.
현대화된 플랫폼은 사업 규칙 및 자격 확인을 자동으로 처리하여 American Logistics의 운영 효율성을 향상시키고 문제 해결 및 회원 경험을 개선합니다. 이 시스템은 포괄적인 여행 기록과 간소화된 워크플로를 활용하여 의료 및 Medicaid 수혜자에게 더 나은 운송 서비스 제공을 가능하게 합니다.
Rackspace Technology (RXT) s'est associé à American Logistics pour développer un environnement AWS natif dans le cadre du transport médical non urgent (NEMT). La nouvelle plateforme remplace les systèmes anciens d'American Logistics par une solution moderne et évolutive, conçue pour gérer des exigences complexes en matière de transport médical.
L'implémentation présente un modèle de microservices basé sur des événements déployé sur six domaines dans des conteneurs Amazon Elastic Kubernetes Service, utilisant Amazon DynamoDB pour les données opérationnelles et Amazon SNS pour la gestion des événements. La solution comprend des flux de travail automatisés et Infrastructure as Code via Terraform, permettant une gestion simplifiée de l'infrastructure cloud.
La plateforme modernisée a amélioré l'efficacité opérationnelle d'American Logistics en traitant automatiquement les règles commerciales et les vérifications d'éligibilité, tout en améliorant la résolution des problèmes et l'expérience des membres. Le système s'appuie sur des historiques de voyage complets et des flux de travail rationalisés pour mieux servir les bénéficiaires de Medicare et Medicaid nécessitant des services de transport.
Rackspace Technology (RXT) hat sich mit American Logistics zusammengeschlossen, um eine cloud-native AWS-Umgebung für die nicht-notfallmedizinische Transport (NEMT) zu entwickeln. Die neue Plattform ersetzt die bestehenden Systeme von American Logistics durch eine moderne, skalierbare Lösung, die für komplexe Anforderungen im Gesundheitstransport ausgelegt ist.
Die Implementierung verfügt über ein ereignisgesteuertes Mikrodienstemodell, das auf sechs Domänen in den Containern von Amazon Elastic Kubernetes Service bereitgestellt wird, und nutzt Amazon DynamoDB für operative Daten sowie Amazon SNS für die Ereignisbearbeitung. Die Lösung umfasst automatisierte Arbeitsabläufe und Infrastructure as Code durch Terraform, was ein optimiertes Management der Cloud-Infrastruktur ermöglicht.
Die modernisierte Plattform hat die Betriebseffizienz von American Logistics verbessert, indem sie Geschäftsvorschriften und Berechtigungsprüfungen automatisch verarbeitet und gleichzeitig die Problemlösung und die Erfahrungen der Mitglieder verbessert hat. Das System nutzt umfassende Reisehistorien und optimierte Arbeitsabläufe, um Medicare und Medicaid-Empfängern, die Transportdienste benötigen, besser zu dienen.
- Implementation of scalable, modern AWS cloud infrastructure replacing legacy systems
- Enhanced operational efficiency through automated workflows and business rules processing
- Improved service delivery capabilities with streamlined member experience
- None.
Insights
This strategic partnership marks a pivotal advancement for Rackspace Technology (RXT) in the healthcare technology sector, showcasing their capability to deliver enterprise-grade cloud solutions. The implementation leverages AWS's premium services - including EKS, DynamoDB, SNS and Aurora - indicating a high-value, recurring revenue engagement that strengthens RXT's position in the lucrative healthcare vertical.
From a business perspective, this solution architecture represents a significant competitive advantage. The event-driven microservices model across six domains demonstrates sophisticated system design that can be replicated for other healthcare clients, potentially creating a scalable solution template. The incorporation of HiTrust compliance by design addresses a critical barrier to entry in healthcare technology, positioning Rackspace as a trusted partner for similar transformations in the sector.
The implementation of Infrastructure as Code (IaC) through Terraform is particularly noteworthy as it:
- Reduces ongoing operational costs through automation
- Enables rapid deployment and scaling of similar solutions
- Creates a repeatable model for future healthcare clients
- Minimizes human error in infrastructure management
This project could serve as a catalyst for Rackspace's expansion in the $11.7 billion healthcare cloud market, demonstrating their ability to handle complex, regulated environments while delivering tangible business outcomes. The success of this implementation could lead to increased demand for Rackspace's services in the healthcare sector, potentially driving higher-margin professional services revenue alongside their core infrastructure offerings.
Solution revolutions non-emergency medical transportation with scalable cloud platform
SAN ANTONIO, Jan. 28, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology® (NASDAQ: RXT), a leading provider of hybrid, multicloud, and AI technology services, today announced working with American Logistics to launch a state-of-the-art NEMT (Non-Emergency Medical Transportation) platform, cloud-native AWS environment that reimagines healthcare transportation capabilities to transform a company's enterprise operations to realize the goals of providing the future of NEMT transportation for their clients.
"It's truly transformational for our organization and our member-centric technology vision," said Jeff Kuckenbaker, chief technology officer at American Logistics. "The partnership with Rackspace and AWS tech stack has ensured our success in building a state-of-the-art NEMT platform capable of meeting the needs of our client/members both now and in the future.”
Since 1999, American Logistics has been at the forefront of mobility services, specializing in non-emergency medical transportation (NEMT) for Medicare and Medicaid beneficiaries who lack access to reliable healthcare services. Based in St. George, Utah, the company is a vital link between healthcare insurers and nationwide transportation providers. American Logistics excels in orchestrating complex transportation logistics, managing everything from eligibility verification to compliance with diverse regulations and requirements.
The situation
Historically, American Logistics relied on its proprietary software platform modified from legacy design. While this approach was functional, it led to operational complexities that hindered the company's growth potential. Customer service representatives struggled to master the intricacies of ever-changing insurance plan benefits and state and federal requirements in legacy systems when addressing the dynamic and changing transportation landscape.
Recognizing these challenges, American Logistics sought a strategic partner to reimagine its technology platform to realize the benefits of modern microservice architectures, AWS HiTrust, by design and cloud-native scalability, enabling the company to meet the goals of a growing healthcare client needs while upholding the exceptional member service standards they are known for.
"We are determined to redefine transportation management in the healthcare space," said Kuckenbaker. "Our mission is to combine our unwavering commitment to excellence with much-needed innovation in our space, providing seamless accessibility to those who need it most."
The Solution
Rackspace Technology implemented a flexible solution leveraging AWS to create a unified, scalable platform to handle complex, custom requirements for non-emergency healthcare transportation. The new architecture features an event-driven microservices model deployed across six domains in Amazon Elastic Kubernetes Service (EKS) containers, supported by Amazon DynamoDB for operational data and Amazon Simple Notification Service (SNS) for effective event handling.
Data is funneled into Amazon Aurora for robust reporting capabilities. Using Terraform; the Rackspace team introduced Infrastructure as Code (IaC) to empower American Logistics' DevOps team with streamlined cloud infrastructure management. The newly designed system includes automated workflows that eliminate the need for specialized knowledge, allowing staff to focus on delivering superior service.
"The collaboration between Rackspace and American Logistics symbolizes a commitment to innovation and excellence in healthcare transportation," said D K Sinha, President of Public Cloud at Rackspace Technology. "By replacing legacy systems with a unified platform, we are enabling American Logistics to manage the intricate requirements of non-emergency healthcare transportation efficiently. With our partnership with AWS, customers gain scalable infrastructure, supported by our expertise for a successful deployment."
The result
The resulting platform has significantly enhanced American Logistics' service delivery capabilities. The system automatically processes complex business rules and eligibility verifications while proactively identifying and resolving common issues. By leveraging comprehensive trip histories and streamlined workflows, the modernized platform has transformed operational efficiency, ultimately improving member experiences.
Click here to read more and watch the case study video about the Rackspace Technology American Logistics AWS Cloud-Native solution.
About Rackspace Technology
Rackspace Technology is a leading end-to-end, hybrid, multicloud, and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
About American Logistics
Founded in 1999 and headquartered in St. George, Utah, American Logistics is an industry-leading technology-enabled services company known for delivering high-quality transportation management for healthcare payors and systems nationwide. The company is committed to innovative coordination for Medicaid and Medicare populations that lack access to care, fostering healthier living through its proprietary technology, remarkable people, and quality transportation provider network in markets across the United States. To learn more about American Logistics' pledge to provide equitable transportation options and improve health outcomes, visit americanlogistics.com.
Media Contact: Natalie Silva, publicrelations@rackspace.com
FAQ
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