RXO Launches Comprehensive Middle Mile Solutions, Streamlining Logistics from Dock to Door

Key Terms

reverse logistics technical

Reverse logistics is the process of moving products from customers back to a company for returns, repairs, recycling, or disposal — like the reverse of a delivery route when a returned package comes back to the warehouse. It matters to investors because efficient reverse logistics can cut costs, recover value from returned goods, reduce waste and regulatory risk, and protect brand reputation, all of which affect profitability and long-term cash flow.

transloading technical

Transloading is the process of moving goods from one form of transport to another—for example, from a freight train to a truck—at an intermediate facility instead of shipping everything on a single carrier. Think of it like switching buses during a long trip to reach a destination not served by one route; for investors, transloading matters because it can lower shipping costs, speed delivery, reduce supply disruptions, and influence a company’s inventory and logistics expenses.

kitting technical

Kitting is the process of assembling multiple individual components or items into a single, ready-to-use package or kit—common in manufacturing, medical supplies, and retail—so the end user receives everything needed for a specific task or procedure. For investors, kitting matters because it changes inventory, labor and shipping costs, pricing and margins, and can simplify sales and logistics; like turning loose ingredients into a prepped meal kit, it can improve convenience and affect working capital and regulatory traceability.

pick-and-pack technical

Pick-and-pack is the warehouse process of locating individual items from inventory (picking) and placing them into shipping containers or parcels (packing) for customer orders. Like a grocery shopper who grabs items from shelves and bags them for checkout, it directly affects how quickly orders ship, how much the company spends on handling and shipping, and how accurate deliveries are — all of which influence sales, customer satisfaction, and profitability.

white glove technical

White glove describes a premium, highly personalized level of service where tasks are handled with extra care, attention to detail, and often hands-on oversight—like a concierge who not only books a reservation but accompanies the guest. For investors, the term signals a business strategy that targets higher-margin customers and may require greater operating costs, skilled staff, and strong execution, which can affect revenue quality and long-term profitability.

CHARLOTTE, N.C.--(BUSINESS WIRE)-- RXO (NYSE: RXO) a leading provider of asset-light transportation solutions, today announced the launch of Middle Mile Solutions. This new service is designed to create a seamless link in the supply chain, integrating first-, middle-, and last-mile logistics into a single, comprehensive network tailored for shippers seeking efficiency and speed.

RXO’s Middle Mile Solutions bridges the gap between manufacturing facilities and final destinations. By leveraging RXO’s massive network of carriers and national hubs, the new service eliminates the need for multiple vendors, offering shippers a "dock-to-door" solution with a single source of control.

“Supply chains are often fragmented, leaving shippers to manage tedious manual processes and disconnected providers,” said Demetri Venetis, president of freight forwarding at RXO. “With Middle Mile Solutions, we’re closing the loop. We move goods in bulk from suppliers to our centralized hubs, process them, and prepare them for final fulfillment, all within one integrated tech ecosystem. This allows our customers to position their inventory within reach of the vast majority of the U.S. population without any infrastructure investment, shortening distribution time and streamlining their operations.”

Key capabilities of RXO Middle Mile Solutions include:

• Network Optimization: Utilizing pool points and dry vans to move goods efficiently between distribution centers and warehouses.
• Value-Added Services: Beyond transportation, the service includes warehousing, transloading, kitting, assembly, and pick-and-pack capabilities.
• Specialized Delivery: Options for commercial white glove, retail store delivery, and home delivery for big and bulky items.
• Reverse Logistics: A closed-loop network that manages returns, recycling, refurbishment, or disposal, protecting brand value and reducing waste.

Powering this service is RXO’s proprietary tech platform, RXO Connect^®. The platform provides shippers with end-to-end visibility, offering item-level traceability from pickup to delivery. The all-in-one user console features ETA prediction, automated notifications, and weather alerts, allowing businesses to anticipate delays and manage consumer expectations proactively.

“By combining our tech-forward approach with our physical hub network, we can reduce damage rates, cut transit times, and ultimately deliver a superior experience for the end consumer,” Venetis said.

For more information on RXO’s Middle Mile Solutions, visit https://rxo.com/shippers/middle-mile.

About RXO

RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram and YouTube.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260225124379/en/

Media Contact

Nina Reinhardt

nina.reinhardt@rxo.com

Investor Contact

Kevin Sterling

kevin.sterling@rxo.com

Source: RXO