Rush Street Interactive Confirms Commitment to Customer-Centric Policies
Rush Street Interactive (NYSE: RSI), a leading online casino and sports betting company, has reaffirmed its commitment to customer-centric policies by announcing it has no plans to implement a customer surcharge. This decision aligns with RSI's dedication to providing exceptional value to players.
RSI's customer-first approach is highlighted by its recent accolade as the EGR North America Customer Services Operator of the Year for the fifth consecutive year. The company's focus on customer satisfaction is further exemplified by its best-in-class rewards and loyalty programs, designed to drive long-term player retention and build trust.
CEO Richard Schwartz emphasized RSI's commitment to maintaining industry leadership by prioritizing player needs and preferences, setting a benchmark for excellence in online gaming.
Rush Street Interactive (NYSE: RSI), un'azienda leader nel settore dei casinò online e delle scommesse sportive, ha riportato il suo impegno per politiche centrati sul cliente annunciando di non avere piani per implementare un sovrapprezzo per i clienti. Questa decisione è in linea con la dedizione di RSI a fornire un eccezionale valore ai giocatori.
L'approccio orientato al cliente di RSI è sottolineato dal suo recente riconoscimento come Operatore dei Servizi Clienti dell'Anno EGR Nord America per il quinto anno consecutivo. Il focus dell'azienda sulla soddisfazione del cliente è ulteriormente esemplificato dai suoi programmi di premi e fedeltà, progettati per promuovere la retention a lungo termine dei giocatori e costruire fiducia.
Il CEO Richard Schwartz ha enfatizzato l'impegno di RSI a mantenere la leadership nel settore dando priorità alle esigenze e preferenze dei giocatori, ponendo un punto di riferimento per l'eccellenza nel gaming online.
Rush Street Interactive (NYSE: RSI), una empresa líder en casinos en línea y apuestas deportivas, ha reafirmado su compromiso con políticas centradas en el cliente al anunciar que no tiene planes de implementar un recargo para los clientes. Esta decisión se alinea con la dedicación de RSI a ofrecer un valor excepcional a los jugadores.
El enfoque centrado en el cliente de RSI se destaca por su reciente reconocimiento como Operador de Servicios al Cliente del Año EGR Norteamérica por quinto año consecutivo. El enfoque de la empresa en la satisfacción del cliente se ejemplifica aún más con sus programas de recompensas y lealtad de primer nivel, diseñados para impulsar la retención a largo plazo de los jugadores y generar confianza.
El CEO Richard Schwartz enfatizó el compromiso de RSI de mantener el liderazgo en la industria priorizando las necesidades y preferencias de los jugadores, estableciendo un estándar de excelencia en el juego en línea.
러시 스트리트 인터랙티브 (NYSE: RSI)는 온라인 카지노 및 스포츠 베팅 분야의 선두주자로서, 고객 중심 정책에 대한 의지를 다시 한번 확립하며 고객 추가 요금을 부과할 계획이 없다고 발표했습니다. 이 결정은 플레이어에게 뛰어난 가치를 제공하겠다는 RSI의 헌신과 일치합니다.
RSI의 고객 우선 접근 방식은 다섯 번째 연속으로 EGR 북미 고객 서비스 운영자상을 수상한 것으로 강조됩니다. 회사의 고객 만족에 대한 집중은 장기적인 플레이어 유지를 촉진하고 신뢰를 구축하기 위해 설계된 최고의 보상 및 충성도 프로그램을 통해 더욱 뚜렷하게 나타납니다.
CEO 리차드 슈바르츠는 플레이어의 필요와 선호를 우선시하여 업계 리더십을 유지하겠다는 RSI의 의지를 강조하며 온라인 게임에서의 탁월함에 대한 기준을 세웠습니다.
Rush Street Interactive (NYSE: RSI), une entreprise leader dans le domaine des casinos en ligne et des paris sportifs, a réaffirmé son engagement envers des politiques centrées sur le client en annonçant qu'elle n'a aucun projet d'implémenter un supplément pour les clients. Cette décision est en accord avec le dévouement de RSI à offrir une valeur exceptionnelle aux joueurs.
L'approche axée sur le client de RSI est mise en avant par son récent prix de Opérateur des Services Clients de l'Année EGR Amérique du Nord pour la cinquième année consécutive. L'accent mis par la société sur la satisfaction de la clientèle est encore illustré par ses programmes de récompenses et de fidélité de premier ordre, conçus pour favoriser la rétention à long terme des joueurs et construire la confiance.
Le PDG Richard Schwartz a souligné l'engagement de RSI à maintenir son leadership dans l'industrie en priorisant les besoins et les préférences des joueurs, établissant ainsi un critère d'excellence dans le jeu en ligne.
Rush Street Interactive (NYSE: RSI), ein führendes Unternehmen im Bereich Online-Casinos und Sportwetten, hat sein Engagement für kundenorientierte Richtlinien bekräftigt, indem es bekannt gegeben hat, dass es keine Pläne für einen Kundenaufschlag hat. Diese Entscheidung steht im Einklang mit RSIs Engagement, den Spielern außergewöhnlichen Wert zu bieten.
Der kundenorientierte Ansatz von RSI wird durch die jüngste Auszeichnung als Bester Kundenservice-Betreiber Nordamerika EGR des Jahres zum fünften Mal in Folge unterstrichen. Der Fokus des Unternehmens auf Kundenzufriedenheit zeigt sich auch in seinen erstklassigen Belohnungs- und Treueprogrammen, die darauf ausgelegt sind, die langfristige Bindung der Spieler zu fördern und Vertrauen aufzubauen.
CEO Richard Schwartz betonte das Engagement von RSI, die Branchenführerschaft aufrechtzuerhalten, indem die Bedürfnisse und Vorlieben der Spieler priorisiert werden, und setzt damit einen Maßstab für Exzellenz im Online-Gaming.
- Reaffirmed commitment to not implementing customer surcharges
- Won EGR North America Customer Services Operator of the Year award for the fifth consecutive year
- Maintains best-in-class rewards and loyalty programs for player retention
- None.
CHICAGO, Aug. 05, 2024 (GLOBE NEWSWIRE) -- Rush Street Interactive, Inc. (NYSE: RSI) (RSI), a leading online casino and sports betting company in the U.S., Canada, and Latin America that operates BetRivers, PlaySugarhouse, and RushBet brands, today announced that it has no plans to implement a customer surcharge, reaffirming its dedication to providing exceptional value to its players.
Richard Schwartz, CEO of RSI, says, “As we put our customers first, it was an easy decision for us.”
This customer-first approach is exemplified by RSI’s recent accolade of being named the EGR North America Customer Services Operator of the Year for the fifth consecutive year. This prestigious award highlights RSI’s unwavering dedication to customer service excellence and ongoing efforts to exceed player expectations.
In addition to top-tier customer service, RSI boasts best-in-class rewards and loyalty programs designed to drive long-term player retention and build trust. RSI rewards and loyalty programs are a cornerstone of its strategy to ensure its players feel valued and appreciated. Schwartz added, “RSI remains committed to maintaining its leadership position in the industry by continuously prioritizing the needs and preferences of its players. We believe that RSI’s focus on customer satisfaction, coupled with its innovative rewards and loyalty programs, sets a benchmark for excellence in the online gaming industry.”
For more information about Rush Street Interactive and its customer-centric initiatives, please visit http://ir.rushstreetinteractive.com/.
About Rush Street Interactive
RSI is a trusted online gaming and sports entertainment company focused on markets in the United States, Canada and Latin America. Through its brands, BetRivers, PlaySugarHouse and RushBet, RSI was an early entrant in many regulated jurisdictions. It currently offers real-money mobile and online operations in fifteen U.S. states: New Jersey, Pennsylvania, Indiana, Colorado, Illinois, Iowa, Michigan, Virginia, West Virginia, Arizona, New York, Louisiana, Maryland, Ohio and Delaware, and, as well as in the regulated international markets of Colombia, Ontario (Canada), Mexico and Peru. RSI offers, through its proprietary online gaming platform, some of the most popular online casino games and sports betting options in the United States. Founded in 2012 in Chicago by gaming industry veterans, RSI was named the EGR North America Awards Customer Services Operator of the Year five years in a row (2020-2024), the 2022 EGR North America Awards Operator of the Year and Social Gaming Operator of the Year, and the 2021 SBC Latinoamérica Awards Sportsbook Operator of the Year. RSI was the first U.S.-based online casino and sports betting operator to receive RG Check iGaming Accreditation from the Responsible Gaming Council. For more information, visit www.rushstreetinteractive.com.
Forward-Looking Statements
This press release includes "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. RSI's actual results may differ from their expectations, estimates and projections and consequently, you should not rely on these forward-looking statements as predictions of future events. Words such as "expect," "estimate," "project," "budget," "forecast," "anticipate," "intend," "plan," "may," "will," "could," "should," "believes," "predicts," "potential," "continue," and similar expressions are intended to identify such forward-looking statements. These forward-looking statements include, without limitation, RSI's expectations about its anticipated scope, benefits and results of its operations and future performance in the country of Peru. These forward-looking statements involve significant risks and uncertainties that could cause the actual results to differ materially from the expected results. Most of these factors are outside RSI's control and are difficult to predict. Factors that may cause such differences include, without limitation, changes in applicable laws or regulations, unanticipated product or service delays, and other risks and uncertainties indicated from time to time in RSI's most recent Annual Report on Form 10-K, including those under "Risk Factors" therein, and in RSI's other filings with the SEC. RSI cautions that the foregoing list of factors is not exclusive. RSI cautions readers not to place undue reliance upon any forward-looking statements, which speak only as of the date made. RSI does not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in its expectations or any change in events, conditions or circumstances on which any such statement is based.
Contacts
Media:
lisa@lisajohnsoncommunications.com
Investors:
ir@rushstreetinteractive.com
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