Zayo Teams Up With RingCentral to Modernize the Way Businesses Communicate
Zayo, a leading communications infrastructure provider, and RingCentral (NYSE: RNG) have announced a strategic partnership to launch Zayo UC+ with RingCentral. This new offering combines Zayo's robust network infrastructure and expertise with RingCentral's AI-powered RingEX and RingCX solutions to deliver a comprehensive, cloud-based UCaaS solution.
Key benefits include actionable AI-powered capabilities, customizable workflows leveraging Zayo's network for low-latency connectivity, and exceptional customer experiences. The solution integrates voice, video, chat, SMS, fax, and contact center services into a single platform, designed to boost workforce productivity and elevate customer experiences across more than 20 digital channels.
Zayo, un fornitore leader di infrastrutture di comunicazione, e RingCentral (NYSE: RNG) hanno annunciato una partnership strategica per lanciare Zayo UC+ con RingCentral. Questa nuova offerta combina la robusta infrastruttura di rete e l'esperienza di Zayo con le soluzioni RingEX e RingCX potenziate dall'IA di RingCentral, per fornire una soluzione UCaaS completa basata su cloud.
I principali vantaggi includono capacità actionable potenziate dall'IA, flussi di lavoro personalizzabili che sfruttano la rete di Zayo per una connettività a bassa latenza e esperienze eccezionali per i clienti. La soluzione integra voce, video, chat, SMS, fax e servizi di contact center in un'unica piattaforma, progettata per aumentare la produttività della forza lavoro e migliorare le esperienze dei clienti attraverso più di 20 canali digitali.
Zayo, un proveedor líder de infraestructura de comunicaciones, y RingCentral (NYSE: RNG) han anunciado una asociación estratégica para lanzar Zayo UC+ con RingCentral. Esta nueva oferta combina la robusta infraestructura de red y la experiencia de Zayo con las soluciones RingEX y RingCX impulsadas por IA de RingCentral, para ofrecer una solución UCaaS integral en la nube.
Los principales beneficios incluyen capacidades accionables impulsadas por IA, flujos de trabajo personalizables que aprovechan la red de Zayo para una conectividad de baja latencia, y experiencias excepcionales para los clientes. La solución integra voz, video, chat, SMS, fax y servicios de centro de contacto en una sola plataforma, diseñada para aumentar la productividad de la fuerza laboral y elevar las experiencias del cliente a través de más de 20 canales digitales.
자요(Zayo), 선도적인 통신 인프라 제공업체와 링센트럴 (NYSE: RNG)이 자요 UC+ 링센트럴를 출시하기 위한 전략적 파트너십을 발표했습니다. 이 새로운 제공은 자요의 강력한 네트워크 인프라와 전문성을 링센트럴의 AI 기반 링EX 및 링CX 솔루션과 결합하여 종합적인 클라우드 기반 UCaaS 솔루션을 제공합니다.
주요 이점으로는 실행 가능한 AI 기반 기능, 저지연 연결을 위한 자요 네트워크를 활용한 사용자 지정 가능한 워크플로우, 그리고 뛰어난 고객 경험이 포함됩니다. 이 솔루션은 음성, 비디오, 채팅, SMS, 팩스 및 컨택센터 서비스를 단일 플랫폼에 통합하여 직원 생산성을 높이고 20개 이상의 디지털 채널에서 고객 경험을 강화하도록 설계되었습니다.
Zayo, un fournisseur leader d'infrastructures de communication, et RingCentral (NYSE: RNG) ont annoncé un partenariat stratégique pour lancer Zayo UC+ avec RingCentral. Cette nouvelle offre combine l'infrastructure réseau robuste et l'expertise de Zayo avec les solutions RingEX et RingCX propulsées par IA de RingCentral, pour fournir une solution UCaaS complète basée sur le cloud.
Les principaux avantages incluent des capacités actionnables propulsées par IA, des flux de travail personnalisables s'appuyant sur le réseau de Zayo pour une connectivité à faible latence, et des expériences client exceptionnelles. La solution intègre des services de voix, de vidéo, de chat, de SMS, de fax et de centre de contact dans une seule plateforme, conçue pour améliorer la productivité des employés et élever les expériences client sur plus de 20 canaux numériques.
Zayo, ein führender Anbieter von Kommunikationsinfrastrukturen, und RingCentral (NYSE: RNG) haben eine strategische Partnerschaft angekündigt, um Zayo UC+ mit RingCentral zu starten. Dieses neue Angebot kombiniert die robuste Netzwerk-Infrastruktur und das Know-how von Zayo mit den KI-gestützten RingEX- und RingCX-Lösungen von RingCentral, um eine umfassende, cloudbasierte UCaaS-Lösung bereitzustellen.
Zu den wichtigsten Vorteilen gehören umsetzbare KI-gestützte Funktionen, anpassbare Arbeitsabläufe, die Zayos Netzwerk für eine latenzarme Konnektivität nutzen, und außergewöhnliche Kundenerlebnisse. Die Lösung integriert Sprach-, Video-, Chat-, SMS-, Fax- und Contact-Center-Dienste in einer einzigen Plattform, die darauf ausgelegt ist, die Produktivität der Mitarbeiter zu steigern und die Kundenerfahrungen über mehr als 20 digitale Kanäle zu verbessern.
- Strategic partnership with Zayo expands RingCentral's market reach
- Integration of RingCentral's solutions into Zayo's UC+ offering enhances product portfolio
- Potential for increased revenue through new customer acquisition via Zayo's network
- None.
Insights
Zayo's strategic partnership with RingCentral to launch Zayo UC+ is a significant move in the rapidly evolving UCaaS market. This collaboration combines Zayo's robust network infrastructure with RingCentral's AI-powered communications solutions, potentially positioning both companies for growth in the enterprise communications sector.
The offering addresses the increasing demand for integrated, cloud-based communication solutions, especially in light of the shift towards remote and hybrid work models. By incorporating AI capabilities and customizable workflows, Zayo UC+ could differentiate itself in a competitive market, potentially driving adoption among enterprises looking to modernize their communication systems.
While the partnership seems promising, investors should monitor key metrics such as customer acquisition rates, revenue growth and market share gains in the coming quarters to assess the actual impact on both companies' financial performance.
The integration of RingCentral's RingEX and RingCX solutions into Zayo's UC+ offering represents a technological leap for Zayo's managed communication portfolio. The emphasis on AI-powered capabilities across various communication channels is particularly noteworthy, as it aligns with the industry trend towards more intelligent, data-driven communication tools.
The platform's ability to provide real-time insights and foster intelligent interactions could significantly enhance workforce productivity. Moreover, the low-latency connectivity supported by Zayo's network infrastructure is important for ensuring seamless integration of communication workflows into popular business applications.
From a technical standpoint, this partnership could accelerate digital transformation for enterprises by offering a comprehensive, AI-enhanced UCaaS solution backed by robust network infrastructure. The success of this offering will likely depend on the seamless integration of Zayo's and RingCentral's technologies and their ability to deliver on the promised AI capabilities.
Zayo to integrate RingCentral’s RingEX and RingCX solutions as part of its new Zayo UC+ offering
The latest addition to Zayo’s managed communication portfolio, Zayo UC+ with RingCentral will deliver a comprehensive, cloud-based UCaaS (Unified Communications as a Service) solution that integrates voice, video, chat, SMS, fax, and contact center services into a single, easy-to-manage platform. The offering combines Zayo’s robust network infrastructure, integration planning, and engineering expertise with RingCentral’s native, AI-powered, and secure RingEX™ and RingCX™ solutions.
“Zayo has been a trusted managed services expert for 20+ years, helping organizations of all sizes thrive. In today’s world, where work environments are more complex and distributed, organizations need smart, scalable, and customizable solutions to keep up,” said Michael McKerley, SVP of Managed Services at Zayo. “Bringing RingCentral into Zayo’s lineup means our customers will have access to the best communications solutions from RingCentral, all supported by Zayo’s robust network and our expertise in implementation and management—ensuring everything works seamlessly.”
Key benefits of Zayo UC+ with RingCentral will include:
- Actionable AI-Powered Capabilities: Complemented by Zayo’s robust network infrastructure, new AI features across phone calls, SMS, meetings, and messaging will provide real-time insights and foster intelligent interactions, improving communication efficiency and workforce productivity.
- Customizable Workflows: Leveraging Zayo’s largest independent network, Zayo UC+ with RingCentral delivers low-latency connectivity to support communications functions across all channels. This ensures a seamless pathway for integrating communication workflows into business applications, including Salesforce, Microsoft, Google, and Zendesk, enabling effortless workstreams for increased efficiency.
- Exceptional Customer Experiences: Zayo delivers an outstanding customer experience by providing a comprehensive networking solution from Internet to cloud to voice, all backed by a single end-to-end service agreement. With over two decades of expertise in designing and delivering managed services solutions, Zayo’s team of dedicated experts ensures a seamless experience from design to deployment and ongoing management. By adding RingCX to the portfolio, Zayo is enabling its customers to also deliver exceptional customer experiences across more than 20 digital channels with AI-powered capabilities, including AI summaries and post-call transcriptions.
“RingCentral is proud to partner with Zayo to bring our cutting-edge innovations with RingEX and RingCX to their customers across
For more information, please visit https://www.zayo.com/services/voice-collaboration/zayo-uc/.
About RingCentral
RingCentral is a leading provider of trusted AI communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
About Zayo
For more than 17 years, Zayo has empowered some of the world’s largest and most innovative companies to connect what’s next for their business. The Zayo group of companies connects 400 global markets with future-ready networks that span over 18 million fiber miles and 145,000 route miles. Zayo’s tailored connectivity solutions and managed services enable carriers, cloud providers, data centers, schools, and enterprises to deliver exceptional experiences, from core to cloud to edge. Discover how Zayo connects what’s next at www.zayo.com and follow us on LinkedIn and Twitter.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240909055153/en/
Mariana Leventis
RingCentral Public Relations
650-562-6545
mariana.leventis@ringcentral.com
Bree Wood
Zayo Corporate Communications
press@zayo.com
Source: RingCentral, Inc.
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