Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
Vodafone Business to extend current UC offering to more than 30 countries globally
Vodafone Business Contact Center with RingCentral makes it simpler for companies to establish and operate contact centers by equipping agents with artificial intelligence (AI), including call summaries, transcripts, automated scorecards, conversational insights, and coaching to deliver seamless customer experiences. Vodafone Business Contact Center with RingCentral also features key data insights along with voice and 20+ digital channels including web, messaging, and leading social media channels. Starting in the
As a comprehensive cloud-based communications solution that replaces traditional systems, Vodafone Business UC with RingCentral is already accessible in 20 markets across
"Our strategic partnership with Vodafone Business continues to drive innovation in global communications,” said Homayoun Razavi, EVP, Chief Business Development Officer, RingCentral. “With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we're ensuring businesses can meet their customers wherever they are in their journey, while also driving operational efficiency. As we work to empower organizations worldwide to adapt to the evolving digital workplace, we’re providing them with AI-driven tools that optimize communication workflows for better business outcomes.”
Vodafone will look to extend Vodafone Business UC with RingCentral to new regions, such as
“Our expanding portfolio of unified communications services is ideal for customers looking to expand geographically whilst maintaining agile and sustainable hybrid working models,” said Marika Auramo, Chief Executive Officer, Vodafone Business. “By switching to the cloud from rigid fixed systems, customers can add services when required, paying only for what they need. We estimate this will save many of them up to
About RingCentral
RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
About Vodafone Group
Vodafone is a leading European and African telecoms company. We provide mobile and fixed services to over 330 million customers in 15 countries (excludes
Our purpose is to connect for a better future by using technology to improve lives, businesses and help progress inclusive sustainable societies. We are committed to reducing our environmental impact to reach net zero emissions by 2040.
For more information, please visit www.vodafone.com, follow us on X at @VodafoneGroup or connect with us on LinkedIn at www.linkedin.com/company/vodafone.
Registered Office: Vodafone House, The Connection,
View source version on businesswire.com: https://www.businesswire.com/news/home/20240717870735/en/
RingCentral
Mariana Leventis
+1 650-562-6545
mariana.leventis@ringcentral.com
Vodafone
Investor Relations
Investors.vodafone.com
ir@vodafone.co.uk
Media Relations
Vodafone.com/media/contact
GroupMedia@vodafone.com
Source: RingCentral, Inc.