RingCentral’s New AI Assistant Now Included in RingEX At No Additional Cost
RingCentral (NYSE: RNG) has announced that its AI Assistant is now included in RingEX at no additional cost. The AI Assistant provides real-time note-taking for phone calls, message writing and translation, and meeting summarization capabilities. Early access customers reported significant operational improvements, with 92% finding AI call notes important for their business and 84% noting improved call engagement.
The AI Assistant offers features across three tiers: Core (live transcription, closed captioning, meeting summaries), Advanced (real-time call notes), and Ultra (text writing, editing, and translation). The service is currently available in the U.S., with international rollout planned for early 2025.
RingCentral (NYSE: RNG) ha annunciato che il suo Assistente AI è ora incluso in RingEX senza costi aggiuntivi. L'Assistente AI fornisce funzionalità di presa di appunti in tempo reale per le telefonate, stesura e traduzione dei messaggi, e capacità di sintesi per le riunioni. I clienti che hanno avuto accesso anticipato hanno riportato miglioramenti operativi significativi, con il 92% che considera le note delle chiamate AI importanti per il proprio business e l'84% che ha notato un migliore coinvolgimento nelle chiamate.
L'Assistente AI offre funzionalità suddivise in tre livelli: Core (trascrizione in tempo reale, sottotitoli, sintesi delle riunioni), Avanzato (note delle chiamate in tempo reale) e Ultra (scrittura di testi, editing e traduzione). Il servizio è attualmente disponibile negli Stati Uniti, con un lancio internazionale previsto per inizio 2025.
RingCentral (NYSE: RNG) ha anunciado que su Asistente AI ahora está incluido en RingEX sin costo adicional. El Asistente AI proporciona la toma de notas en tiempo real para llamadas telefónicas, redacción y traducción de mensajes, y capacidades de resumen de reuniones. Los clientes que tuvieron acceso anticipado informaron mejoras operativas significativas, con un 92% considerando las notas de llamadas AI importantes para su negocio y un 84% señalando un mayor compromiso en las llamadas.
El Asistente AI ofrece características en tres niveles: Core (transcripción en vivo, subtítulos, resúmenes de reuniones), Avanzado (notas de llamadas en tiempo real) y Ultra (escritura de textos, edición y traducción). El servicio está actualmente disponible en los EE. UU., con un lanzamiento internacional programado para principios de 2025.
링센트럴 (NYSE: RNG)는 자사의 AI 어시스턴트가 링EX에 추가 비용 없이 포함되었다고 발표했습니다. AI 어시스턴트는 전화 통화에 대한 실시간 메모 작성, 메시지 작성 및 번역, 회의 요약 기능을 제공합니다. 조기 접근 고객들은 운영 개선이 크게 이루어졌다고 보고했으며, 92%가 AI 통화 메모가 비즈니스에 중요하다고 느끼고 84%가 통화 참여가 개선되었다고 언급했습니다.
AI 어시스턴트는 세 가지 수준에서 기능을 제공합니다: 코어(실시간 전사, 자막, 회의 요약), 고급(실시간 통화 메모) 및 울트라(텍스트 작성, 편집 및 번역). 이 서비스는 현재 미국에서 이용 가능하며, 2025년 초에 국제 출시가 계획되어 있습니다.
RingCentral (NYSE: RNG) a annoncé que son Assistant AI est désormais inclus dans RingEX sans coût supplémentaire. L'Assistant AI offre la prise de notes en temps réel pour les appels téléphoniques, la rédaction et la traduction de messages, ainsi que des capacités de résumé de réunions. Les clients ayant eu un accès anticipé ont signalé des améliorations opérationnelles significatives, 92 % d'entre eux considérant que les notes d'appel de l'IA étaient importantes pour leur entreprise et 84 % notant un engagement accru lors des appels.
L'Assistant AI propose des fonctionnalités réparties sur trois niveaux : Basique (transcription en direct, sous-titrage, résumés de réunions), Avancé (notes d'appel en temps réel) et Ultra (rédaction de textes, édition et traduction). Le service est actuellement disponible aux États-Unis, avec un déploiement international prévu pour début 2025.
RingCentral (NYSE: RNG) hat bekannt gegeben, dass sein KI-Assistent jetzt kostenlos in RingEX enthalten ist. Der KI-Assistent bietet eine Echtzeit-Notiznahme für Telefonate, das Verfassen und Übersetzen von Nachrichten sowie die Zusammenfassung von Meetings. Frühzugangs-Kunden berichteten von erheblichen betrieblichen Verbesserungen, wobei 92 % die KI-Notizen als wichtig für ihr Geschäft erachteten und 84 % eine verbesserte Beteiligung an Anrufen bemerkten.
Der KI-Assistent bietet Funktionen in drei Stufen: Kern (Live-Transkription, Untertitel, Meeting-Zusammenfassungen), Fortgeschritten (Echtzeit-Notizen) und Ultra (Textverfassung, -bearbeitung und -übersetzung). Der Dienst ist derzeit in den USA verfügbar, mit einem internationalen Rollout, der für Anfang 2025 geplant ist.
- Integration of AI Assistant into RingEX platform at no additional cost
- 92% of customers find AI call notes important for business
- 84% of users report improved call engagement
- Expansion of service features across multiple tiers
- International rollout planned for early 2025
- initial availability to U.S. market only
Insights
This product launch shows RingCentral making a strategic move to compete in the AI-enhanced communications space. The inclusion of AI Assistant in RingEX without additional costs is significant, as it removes financial barriers to adoption while adding substantial value. The 92% customer satisfaction rate with AI call notes and 84% improvement in call engagement are impressive metrics.
The multimodal approach covering voice, text and video, combined with real-time capabilities and language support, positions this as a comprehensive solution. Key technical differentiators include accurate transcription, cross-platform integration and security infrastructure. The tiered feature rollout (Core, Advanced, Ultra) shows a well-thought-out product strategy that could drive upsells while maintaining broad accessibility.
However, the planned international rollout delay until 2025 could give competitors time to catch up in global markets. The true test will be maintaining performance quality as usage scales.
RingCentral's strategic bundling of AI capabilities into RingEX demonstrates market awareness and could help defend against competition from both unified communications players and standalone AI productivity tools. This move addresses the growing demand for AI-powered business tools while potentially improving customer retention.
The timing is particularly relevant as businesses seek efficiency gains amid economic pressures. The decision to include these features at no additional cost could accelerate adoption and help RingCentral capture market share, though it may impact short-term revenue potential. The endorsement from enterprise customers like the Detroit Pistons adds credibility and could help drive enterprise adoption.
Customers see significant improvements in daily operations with trusted, multi-modal RingCentral AI Assistant
Image provided by RingCentral
RingEX customers who participated in the early access preview, ranging from small businesses to large enterprises across industries, including legal, real estate, healthcare, financial services and retail, saw significant improvements in their daily operations using RingCentral AI Assistant. In fact, 92 percent of customers who used AI call notes see it as important for their business, and 84 percent say it improved call engagement.
"Implementing AI-powered note-taking for our team meetings and strategy sessions has been a game-changer for the Pistons’ operations,” said Paul Rapier, VP of IT at Detroit Pistons. “Previously, we worried about missing crucial details, especially during fast-paced, pre-game preparations. It has significantly enhanced our ability to stay organized and aligned. This technology isn't just improving our administrative efficiency; it's giving us a competitive edge by ensuring no valuable insight or strategy falls through the cracks."
AI That’s Easy and Multimodal
AI Assistant runs on RingCentral’s trusted platform for calling, messaging, SMS, and video conferencing, with key skills including:
- Real-time note-taking and summaries for phone calls: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items. Delivers AI-generated distilled summaries, notes, action items, and recording highlights. Captures context of conversations, making engagements more personalized.
- AI writer and translator for SMS and team messages: Uses AI to write and polish text and chat messages, in the style and length users prefer. Accurately translates messages in Chinese, English, French, German, Italian, Spanish.
- Unread message recap: Provides AI-generated summaries of missed team messages in group chats for quick catch-up.
- AI meeting highlights: Automatically generates video “highlight reels” and searchable text summaries of meetings. Also generates keyword-based clips, transcripts, summaries, topic lists, replays by specific speakers.
- Real-time live transcriptions and closed captioning for calls and video meetings.
“Many UCaaS and CCaaS platform providers have generative AI capabilities infused throughout their platforms, however there are no metrics to compare how well different vendors’ AI works,” said Brent Kelly, Principal Analyst, Digital Workplace, Omdia. “I’ve used most of the UCaaS meeting transcription and summary solutions on the market. The transcription from RingCentral AI Assistant was amazingly accurate for the duration of an hour-long meeting. The summary was also very well crafted.”
“With RingCentral AI Assistant, we’re enabling teams of all sizes, from solo entrepreneurs to global corporations, to transcend traditional limitations and operate at the speed of thought,” said Kira Makagon, Chief Innovation Officer & CMO at RingCentral. “With the combination of our cutting-edge AI and secure, trusted infrastructure, we’re not just helping teams work faster and smarter — we're redefining what's possible in the modern workplace. This is more than an upgrade; it's a leap into the future of business productivity."
Core Principles of RingCentral AI
Powered by RingCentral AI, the new AI Assistant for RingEX customers is developed with the following key principles:
- Trusted - With the same reliability, security, and privacy for which RingCentral is already known.
- Multimodal - Unlocks rich conversation data across voice and other modes.
- Open - With open APIs and integrations that make it easy to tie into customers' workflows.
- Fit-to-Purpose - Designed for different use cases and personas.
These are the reasons why RingCentral AI has been recognized as a strength by Gartner in the 2024 Magic Quadrant for Unified Communications as a Service (UCaaS) report, and why it won best in show at the 2024 Enterprise Connect conference. Because of the company’s deep innovation in AI, RingCentral continues to enhance both employee and customer experiences and provide cutting-edge capabilities that users expect.
AI Assistant is included at no additional cost in RingEX starting in the
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Included in Core tier:
- Transcribes live calls and meetings
- Provides closed captioning for calls and meetings
- Summarizes meetings and highlights key takeaways
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Included in Advanced tier (everything in Core, plus):
- Captures real-time call notes automatically
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Included in Ultra tier (everything in Core and Advanced, plus):
- Writes, edits, and translates texts and team chats.
For more information on features and pricing, click here.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingEX, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241031406632/en/
PR Contact:
Mariana Leventis
650-562-6545
mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
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