RingCentral Receives PAN-India License to Deliver First Fully Compliant Global UCaaS and CCaaS Solutions to Multinational Organizations with Operations in India
Fully compliant UCaaS solution, Global RingEX Select™, backed by certifications from DoT & TRAI, now available across
RingCX™ native contact center brings robust omnichannel and AI-powered capabilities to agents/supervisors for enhanced customer experiences
“Securing the PAN-India license marks the beginning of an exciting new chapter for RingCentral in
With the ability to cater to customers in all 22 telecommunications circles in the country, RingCentral is rapidly expanding its footprint to major metropolitan areas to meet customer needs. Global RingEX Select India connects teams across the globe with offices in
“Before implementing RingEX, we struggled with a patchwork of local providers and outdated systems that hindered our productivity and collaboration. Using a fully compliant solution gives us peace of mind in that we will no longer worry about potential regulatory issues or service disruptions that could impact our operations in India,” said Philippe Bourdon, CIO at Mastech Digital. “The cloud-based nature of the platform means we can scale effortlessly as our team in
Leveraging UCaaS and CCaaS together delivers transformative value for businesses. By streamlining workflows, reducing technology overhead, and providing a consistent experience across all touchpoints, using these solutions together not only improves operational efficiency but also fosters innovation in customer engagement strategies. Key benefits of Global RingEX Select and RingCX include:
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Fully compliant cloud phone: First fully compliant global cloud phone service in
India that is backed by India Department of Telecommunications (DoT) and Telecom Regulatory Authority ofIndia (TRAI) certifications. -
Reliable service: Ensures businesses operate at peak efficiency with
99.999% uptime, top-tier security, and seamless phone, message and video integration possibilities. - Native omnichannel: Delivers seamless customer experiences across voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound and outbound minutes.
- AI-powered customer engagement: Assists contact center employees before, during, and after interactions with real-time guidance for agents, and automated scoring and monitoring for supervisors, ultimately resulting in superior customer experiences.
“Global RingEX Select and RingCX cloud-based architecture aligns well with
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About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
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PR Contacts:
Hrishikesh Chaudhuri
Hrishikesh.Chaudhuri@genesis-bcw.com
+91 91239 6025
Mariana Leventis
mariana.leventis@ringcentral.com
650-562-6545
Source: RingCentral, Inc.