RingCentral Receives PAN-India License to Deliver First Fully Compliant Global UCaaS and CCaaS Solutions to Multinational Organizations with Operations in India
RingCentral Inc. (NYSE:RNG) has received a PAN-India license from the Department of Telecommunications (DoT) to operate across all 22 telecommunications circles in India. This makes RingCentral the first cloud provider to deliver fully-compliant UCaaS and CCaaS solutions for India. The company's offerings, Global RingEX Select and RingCX, enable multinational organizations to connect their global offices with India branch offices for seamless communication and collaboration.
Key benefits include:
- Fully compliant cloud phone service backed by DoT and TRAI certifications
- 99.999% uptime and top-tier security
- Native omnichannel capabilities across voice, video, and 20+ digital channels
- AI-powered customer engagement features
The solutions align with India's digital transformation initiatives, offering scalability and flexibility for businesses of all sizes.
RingCentral Inc. (NYSE:RNG) ha ricevuto una licenza PAN-India dal Dipartimento delle Telecomunicazioni (DoT) per operare in tutti e 22 i circoli delle telecomunicazioni in India. Questo rende RingCentral il primo fornitore di cloud a fornire soluzioni UCaaS e CCaaS pienamente conformi per l'India. Le offerte dell'azienda, Global RingEX Select e RingCX, permettono alle organizzazioni multinazionali di collegare i loro uffici globali con le filiali in India per una comunicazione e collaborazione senza soluzione di continuità.
I vantaggi chiave includono:
- Servizio telefonico cloud pienamente conforme supportato da certificazioni DoT e TRAI
- Uptime del 99,999% e sicurezza di alto livello
- Capacità omnicanale native su voce, video e oltre 20 canali digitali
- Funzionalità per l'engagement dei clienti potenziate dall'IA
Le soluzioni sono in linea con le iniziative di trasformazione digitale dell'India, offrendo scalabilità e flessibilità per le aziende di tutte le dimensioni.
RingCentral Inc. (NYSE:RNG) ha recibido una licencia PAN-India del Departamento de Telecomunicaciones (DoT) para operar en los 22 círculos de telecomunicaciones de India. Esto convierte a RingCentral en el primer proveedor de nube en ofrecer soluciones UCaaS y CCaaS totalmente cumplidoras para India. Las ofertas de la empresa, Global RingEX Select y RingCX, permiten a las organizaciones multinacionales conectar sus oficinas globales con las sucursales en India para una comunicación y colaboración sin interrupciones.
Los beneficios clave incluyen:
- Servicio telefónico en la nube totalmente conforme respaldado por certificaciones DoT y TRAI
- Disponibilidad del 99,999% y seguridad de alto nivel
- Capacidades omnicanal nativas en voz, video y más de 20 canales digitales
- Características de compromiso del cliente impulsadas por IA
Las soluciones se alinean con las iniciativas de transformación digital de India, ofreciendo escalabilidad y flexibilidad para empresas de todos los tamaños.
RingCentral Inc. (NYSE:RNG)는 인도 내 22개 통신 주기기관에서 운영할 수 있는 판 인도 라이센스를 전기통신부(DoT)로부터 받았습니다. 이로 인해 RingCentral은 인도에서 완전 준수하는 UCaaS 및 CCaaS 솔루션을 제공하는 최초의 클라우드 제공업체가 되었습니다. 회사의 제품인 Global RingEX Select와 RingCX는 다국적 기업이 전 세계 사무소와 인도 지사를 원활하게 연결하여 소통하고 협력할 수 있도록 합니다.
주요 이점은 다음과 같습니다:
- DoT와 TRAI 인증을 받은 완전 준수 클라우드 전화 서비스
- 99.999% 가동 시간과 최고 수준의 보안
- 음성, 비디오 및 20개 이상의 디지털 채널에서의 기본 옴니채널 기능
- AI 기반의 고객 참여 기능
이 솔루션은 인도의 디지털 혁신 이니셔티브에 맞춰 설계되어 있으며, 모든 규모의 비즈니스에 대한 확장성과 유연성을 제공합니다.
RingCentral Inc. (NYSE:RNG) a reçu une licence PAN-India du Département des Télécommunications (DoT) pour opérer dans les 22 cercles de télécommunications en Inde. Cela fait de RingCentral le premier fournisseur de cloud à proposer des solutions UCaaS et CCaaS pleinement conformes pour l'Inde. Les offres de l'entreprise, Global RingEX Select et RingCX, permettent aux organisations multinationales de connecter leurs bureaux mondiaux avec les bureaux en Inde pour une communication et collaboration fluides.
Les principaux avantages incluent :
- Service téléphonique cloud entièrement conforme soutenu par des certifications DoT et TRAI
- 99,999% de disponibilité et sécurité de premier ordre
- Capacités omnicanales natives sur la voix, la vidéo et plus de 20 canaux numériques
- Caractéristiques d'engagement client propulsées par l'IA
Les solutions s'alignent sur les initiatives de transformation numérique de l'Inde, offrant évolutivité et flexibilité pour les entreprises de toutes tailles.
RingCentral Inc. (NYSE:RNG) hat eine PAN-India-Lizenz vom Ministerium für Telekommunikation (DoT) erhalten, um in allen 22 Telekommunikationskreisen in Indien tätig zu sein. Damit wird RingCentral der erste Cloud-Anbieter, der vollständig konforme UCaaS- und CCaaS-Lösungen für Indien anbietet. Die Produkte des Unternehmens, Global RingEX Select und RingCX, ermöglichen multinationalen Organisationen die Verbindung ihrer globalen Büros mit den Niederlassungen in Indien, um nahtlose Kommunikation und Zusammenarbeit zu gewährleisten.
Die Hauptvorteile sind:
- Vollständig konformer Cloud-Telefonservice, unterstützt durch DoT- und TRAI-Zertifizierungen
- 99,999% Verfügbarkeit und erstklassige Sicherheit
- Native Omnichannel-Funktionen über Sprach-, Video- und 20+ digitale Kanäle
- KI-gestützte Kundenengagement-Funktionen
Die Lösungen sind mit Indiens Initiativen zur digitalen Transformation abgestimmt und bieten Skalierbarkeit und Flexibilität für Unternehmen jeder Größe.
- Received PAN-India license to operate across all 22 telecommunications circles in India
- First cloud provider to deliver fully-compliant UCaaS and CCaaS solutions for India
- Enables seamless communication for organizations with offices in India
- 99.999% uptime and top-tier security features
- AI-powered customer engagement capabilities
- Aligns with India's digital transformation initiatives
- None.
Insights
RingCentral's acquisition of the PAN-India license is a significant milestone, positioning them as the first cloud provider to offer fully compliant UCaaS and CCaaS solutions across all 22 telecom circles in India. This move opens up a vast market opportunity, particularly for serving multinational corporations with Indian operations.
The combination of Global RingEX Select and RingCX provides a comprehensive communication suite that addresses both internal collaboration and customer engagement needs. Key advantages include:
- Regulatory compliance, important in India's strict telecom environment
- 99.999% uptime, ensuring business continuity
- AI-powered features enhancing both employee and customer experiences
- Omnichannel capabilities across 20+ digital channels
This expansion aligns well with India's digital transformation initiatives and could significantly boost RingCentral's market share in the rapidly growing Indian cloud communications sector. The quick 10-day implementation mentioned by Mastech Digital's CIO highlights the solution's ease of deployment, which could be a strong selling point for potential customers.
RingCentral's entry into the Indian market with fully compliant UCaaS and CCaaS solutions is strategically timed. India's cloud telephony market is projected to grow at a
Key market implications:
- First-mover advantage in offering compliant cloud solutions
- Potential to capture market share from traditional on-premise systems
- Opportunity to tap into India's booming IT and BPO sectors
- Enhanced appeal to multinational corporations seeking unified global communication solutions
The PAN-India license allows RingCentral to operate without geographical restrictions, giving them a competitive edge. However, they will face competition from established local players and other global UCaaS providers eyeing the Indian market. RingCentral's success will depend on their ability to adapt to local market needs, pricing strategies and building strong local partnerships.
Fully compliant UCaaS solution, Global RingEX Select™, backed by certifications from DoT & TRAI, now available across
RingCX™ native contact center brings robust omnichannel and AI-powered capabilities to agents/supervisors for enhanced customer experiences
“Securing the PAN-India license marks the beginning of an exciting new chapter for RingCentral in
With the ability to cater to customers in all 22 telecommunications circles in the country, RingCentral is rapidly expanding its footprint to major metropolitan areas to meet customer needs. Global RingEX Select India connects teams across the globe with offices in
“Before implementing RingEX, we struggled with a patchwork of local providers and outdated systems that hindered our productivity and collaboration. Using a fully compliant solution gives us peace of mind in that we will no longer worry about potential regulatory issues or service disruptions that could impact our operations in India,” said Philippe Bourdon, CIO at Mastech Digital. “The cloud-based nature of the platform means we can scale effortlessly as our team in
Leveraging UCaaS and CCaaS together delivers transformative value for businesses. By streamlining workflows, reducing technology overhead, and providing a consistent experience across all touchpoints, using these solutions together not only improves operational efficiency but also fosters innovation in customer engagement strategies. Key benefits of Global RingEX Select and RingCX include:
-
Fully compliant cloud phone: First fully compliant global cloud phone service in
India that is backed by India Department of Telecommunications (DoT) and Telecom Regulatory Authority ofIndia (TRAI) certifications. -
Reliable service: Ensures businesses operate at peak efficiency with
99.999% uptime, top-tier security, and seamless phone, message and video integration possibilities. - Native omnichannel: Delivers seamless customer experiences across voice, video, 20+ digital channels, AI summaries, and unlimited domestic inbound and outbound minutes.
- AI-powered customer engagement: Assists contact center employees before, during, and after interactions with real-time guidance for agents, and automated scoring and monitoring for supervisors, ultimately resulting in superior customer experiences.
“Global RingEX Select and RingCX cloud-based architecture aligns well with
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About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
© 2024 RingCentral, Inc. All rights reserved. RingCentral, Global RingEX Select, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241010648299/en/
PR Contacts:
Hrishikesh Chaudhuri
Hrishikesh.Chaudhuri@genesis-bcw.com
+91 91239 6025
Mariana Leventis
mariana.leventis@ringcentral.com
650-562-6545
Source: RingCentral, Inc.
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