RingCentral Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Tenth Year in a Row
RingCentral (NYSE:RNG) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) report for the tenth consecutive year. The company also ranked #1 in three out of six product or service use case categories in the Gartner Critical Capabilities for UCaaS report.
RingCentral serves over 400,000 organizations and seven million end-users worldwide, offering AI-powered business communications solutions. The company has integrated AI across its phone, messaging, video, events, and contact center functions to enhance workforce productivity and operational capacity.
RingCentral's native AI-first contact center solution, RingCX™, has gained significant traction as organizations seek providers with integrated UCaaS and CCaaS solutions. The company's unique approach to partnerships includes collaborations with global service providers and strategic partnerships with established organizations like Avaya.
- Named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year
- Ranked #1 in three out of six product or service use case categories in Gartner Critical Capabilities for UCaaS report
- Serves over 400,000 organizations and seven million end-users worldwide
- Integrated AI across various communication functions to enhance productivity and operational capacity
- Gained significant traction with RingCX™, its native AI-first contact center solution
- None.
Insights
RingCentral's tenth consecutive recognition as a Leader in Gartner's Magic Quadrant for UCaaS underscores its consistent market dominance. This achievement, coupled with top rankings in critical use cases, reinforces RingCentral's strong competitive position in the rapidly evolving communications landscape.
The company's focus on AI integration across its product suite, including the native AI-first contact center solution RingCX™, demonstrates a forward-thinking approach aligned with industry trends. This positions RingCentral well to capitalize on the growing demand for integrated UCaaS and CCaaS solutions.
With a substantial user base of
The Gartner recognition serves as a powerful marketing tool for RingCentral, potentially influencing buyer decisions in the competitive UCaaS market. This could lead to increased market share and customer acquisition, particularly in the midsize enterprise segment where RingCentral ranked #1.
The company's strong performance in telephony-centric and integrated contact center use cases suggests opportunities for cross-selling and upselling within its existing customer base. This could drive higher average revenue per user (ARPU) and improve customer retention rates.
However, investors should note that while Gartner recognition is prestigious, it doesn't directly translate to financial performance. It's important to monitor RingCentral's ability to monetize its technological leadership and convert market recognition into tangible revenue growth and profitability.
RingCentral ranks #1 in three out of the six product or service use case categories in Gartner Critical Capabilities for UCaaS report
“The enterprise communications landscape is undergoing a seismic shift, driven by groundbreaking AI innovations that are redefining capabilities across industries and roles, from healthcare to retail to customer service operations and everyday employee tasks," said Kira Makagon, Chief Innovation Officer & CMO at RingCentral. "At RingCentral, we’re not just improving productivity and efficiency; we're helping businesses gain more insights to drive better customer outcomes like never before. We are truly proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is the result of RingCentral’s commitment to trust and unmatched reliability, rapid pace of innovation, and strategic partnerships that bring tangible business value to customers.”
Serving more than 400,000 organizations and seven million end-users worldwide, RingCentral has infused AI across its phone, messaging, video, events, and contact center functions, enabling workforces to be more productive and augment operational capacity. A trailblazer in integrating UCaaS and CCaaS on a single platform many years ago, RingCentral has had great momentum in the last year with its native AI-first contact center solution, RingCX™, in terms of rapid innovation and traction, as an increasing number of organizations look for providers who have deeply integrated UCaaS and CCaaS solutions to drive superior employee and customer experiences. In addition, RingCentral approaches partnerships in a unique way, working with some of the largest global service providers at scale, as well as strategic partnerships with established organizations like Avaya.
The 2024 Gartner Critical Capabilities for UCaaS report, which accompanies the Magic Quadrant report, also reveals that RingCentral is ranked #1 in three out of the six product or service use case categories, as follows:
- #1 for Telephony-Centric/Heavy Organizations
- #1 for UC with Integrated Contact Center
- #1 for Midsize Enterprises
To download a complimentary copy of the 2024 Gartner Magic Quadrant for Unified Communications as a Service report, click here.
Disclaimer
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GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.
Gartner, Critical Capabilities for Unified Communications as a Service, by Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 14 October 2024.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, revenue intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2024 RingCentral, Inc. All rights reserved. RingCentral, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
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PR Contact:
Mariana Leventis
+1 650-562-6545
mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
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