RingCentral Announces Comprehensive End-to-End-Encryption Solution for Message, Video, and Phone

Rhea-AI Summary

RingCentral, Inc. (NYSE: RNG) has expanded its End-to-End Encryption (E2EE) to support phone and messaging, enhancing security for its RingCentral MVP® platform. This technology safeguards communications, preventing unauthorized access and providing privacy for sensitive conversations. E2EE also supports large groups and can be activated mid-conversation. With GDPR fines rising 570% from 2020 to 2021, this offering aims to streamline compliance and enhance protection against data breaches. The E2EE feature is currently available for video and will enter closed beta for phone and messaging towards the end of the year.

Positive

• Enhanced security through expanded E2EE across messaging, video, and phone.
• Addresses rising GDPR fines and compliance risks, indicating strong market demand.
• Supports large group communications, enhancing the platform's versatility.
• Accessible on multiple devices, improving user experience and adoption.

Negative

• None.

Enterprise-grade E2EE solution designed to ensure large-scale and on-demand private and secure communications

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced it is expanding its End-to-End Encryption (E2EE) beyond support for video to include both phone and messaging within its flagship RingCentral MVP® product. E2EE technology prevents any unauthorized third party from accessing users’ communication content. For security minded organizations, this provides privacy for privileged conversations–as well as protection against third party intrusion and attacks.

RingCentral E2EE extends enterprise-grade confidentiality across messaging, video, and phone. (Graphic: Business Wire)

Spending on GDPR fines related to communication security and compliance risks rose 570% from $179M in 2020 to $1.2B in 2021, according to DLA Piper's GDPR fines and data breach survey. Corporate data breaches alone topped $151M in 2021, according to the 2021 FBI Internet Crime Report. Before RingCentral’s E2EE, companies that wanted private, end-to-end encrypted calls and chat messages would use multiple third-party tools, many of which lacked critical business-grade compliance oversight.

“With RingCentral’s E2EE for video, and soon, phone calls and messaging, organizations can leverage RingCentral’s native capabilities to simplify their technology stack with one offering. We believe our approach to end-to-end encryption across message, video, and phone is truly differentiated, and represents the most complete deployment of E2EE for enterprise communications, to date,” said Michael Armer, chief information security officer at RingCentral. “People exchange millions of calls and messages a day on RingCentral’s platform. With our new E2EE, we’re extending enterprise-grade privacy and security controls for our customers, giving them the freedom to have confidential conversations across any mode.”

Key Highlights and Differentiators of RingCentral’s End-to-End Encryption:

RingCentral E2EE extends enterprise-grade confidentiality across chats, calls, and meetings and extends more privacy and security controls in the hands of enterprises. Other benefits include:

• Expanded support beyond 1:1 calls or messages–supports large groups. RingCentral takes a comprehensive approach across message, video, and phone. Using Messaging Layer Security (MLS), the technology is scalable and supports all RingCentral users–whether they are inside a company communicating with each other or if they are interacting with external guests–as long as they are signed into a RingCentral account. To date, this represents the most complete deployment of E2EE for enterprise communications.
• Multi-modal and available on desktop, mobile, or Web browser. E2EE is accessible across various devices and web browsers, to ensure that people working from anywhere–or guests who have not downloaded the app–can still have access to E2EE.
• E2EE can be turned on in the middle of a call or meeting. E2EE is available whether the conversation is ongoing, scheduled, or spontaneous and lets participants easily and securely switch devices mid-conversation.
• Privacy by design. For compliance minded organizations, IT administrators can turn E2EE on/off at any time. Additionally, IT administrators have cryptographic access to messaging data and can export messaging data if needed. RingCentral also plans to empower customers to enable content capture and supervision with select partners for E2EE voice, chat, and video next year.

“As businesses shift more of their communications to team messaging services, it has become more critical to secure these conversations. The newly expanded E2EE is a significant offering from RingCentral that aims to keep content private comprehensively across messaging, video, and phone,” said Dave Michels, principal analyst and founder of TalkingPointz, an industry analyst research firm. “Additionally, its end-to-end encryption works with one-on-one and group conversations, and it is designed to enable high standards of security without sacrificing user experience.”

Availability

RingCentral E2EE for phone and message is planned to be available in a closed beta globally for select customers later at the end of this year. RingCentral E2EE for video is available now. For more information, visit here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221206005197/en/

Brett Smith

brett.smith@ringcentral.com

980-580-2430

Source: RingCentral, Inc.

FAQ

What is the significance of RingCentral's expanded E2EE feature for the stock symbol RNG?

The expanded E2EE feature enhances security on the RingCentral MVP® platform, addressing rising compliance risks and potentially increasing customer trust and market share.

When will RingCentral's E2EE for phone and messaging be available?

RingCentral's E2EE for phone and messaging is planned for closed beta availability later this year.

How does RingCentral's E2EE technology impact GDPR compliance?

RingCentral's E2EE helps companies ensure GDPR compliance by providing robust security features that protect sensitive communication and reduce the risk of data breaches.

What market trend does RingCentral's E2EE response to?

RingCentral's E2EE expansion is a response to increasing communication security needs, highlighted by a significant rise in GDPR fines and data breaches.

How does the E2EE feature improve RingCentral's market position?

By offering comprehensive E2EE, RingCentral differentiates itself in the competitive cloud communication market, appealing to security-conscious organizations.