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RingCentral, Inc. develops AI-powered business communications and customer engagement software for voice, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its updates commonly cover RingCX, AI Receptionist, AIR Pro, AI Conversation Expert, branded calling, RCS messaging, international SMS, and integrations that extend customer engagement across business phone, contact center, Microsoft Teams, and partner channels.
Company news also includes quarterly results, subscription revenue trends, cash flow, share repurchases, dividends, and product adoption across industries such as healthcare, financial services, legal, hospitality, construction, and business services.
RingCentral (NYSE: RNG) appointed Mahmoud ElAssir to its Board of Directors effective January 7, 2026. ElAssir is a technology and AI transformation leader with 20+ years of experience in telecommunications, financial services, and healthcare.
He currently serves as Senior VP & Chief Technology Officer at UnitedHealth Group, overseeing >8,000 technologists, a public cloud migration, and modernization of a customer engagement platform that supports 80,000 agents and 300 million calls annually. RingCentral cites his AI-native platform and real-time systems expertise as central to its next growth phase.
RingCentral (NYSE: RNG) said members of management will present at three investor conferences in late 2025 with live webcasts and replays available on the company's investor relations site.
Schedule: Wells Fargo 9th Annual TMT Summit — Nov 18, 2025 at 2:15 p.m. PT / 5:15 p.m. ET; UBS Global Technology and AI Conference — Dec 1, 2025 at 12:35 p.m. PT / 3:35 p.m. ET; Barclays 23rd Annual Global Technology Conference — Dec 10, 2025 at 2:30 p.m. PT / 5:30 p.m. ET. Webcasts and replays at ir.ringcentral.com.
RingCentral (NYSE: RNG) announced a new Customer Engagement (CE) Bundle for RingEX that packages RingEX plus SMS and Call Queue add-ons into a single offering for lightweight contact centers.
Key features include intelligent call queue management with estimated wait times and callback, a shared SMS inbox with AI Writer and reply templates, SMS compliance, and real-time reporting. The bundle is in controlled availability now with general availability expected in early 2026. Management positions the bundle as addressing UCaaS–CCaaS convergence and customer engagement demand.
RingCentral (NYSE: RNG) launched RingWEM, an AI-powered Workforce Engagement Management suite that extends its cloud contact center RingCX by integrating AI Quality Management, AI Workforce Management, AI Interaction Analytics, and Screen Recording.
RingWEM builds on RingCentral’s recent acquisition of CommunityWFM, is available standalone or with new RingCX tiers (Standard, Professional, Elite), is in controlled availability, and expects general availability in early 2026. Customer-reported metrics include 43% reduction in after-call work and up to 20% more calls handled per agent.
RingCentral (NYSE:RNG) on November 3, 2025 launched an agentic voice AI suite—AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE)—covering the conversation lifecycle before, during, and after customer interactions.
AIR offers 24/7 call handling, lead capture with Salesforce/HubSpot integration, contextual handovers, multi-calendar booking, and SIP deployment; a customer cited +14% monthly appointments in 4 months and > $200,000 monthly revenue. AVA delivers real-time summaries, AI writing/translation, dynamic prompts, and is in U.S. early access. ACE (expanded RingSense) provides insights, explain/investigate tools, and conversational queries; ACE is available to all customers and the Insights module expects GA in early 2026.
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RingCentral (NYSE:RNG) was named a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service, marking the company's eleventh consecutive year in the Leaders quadrant.
The company also ranked #1 in two of six Use Case categories and tied #1 in a third in the accompanying 2025 Gartner Critical Capabilities for UCaaS report: Telephony-Centric/Heavy Organizations, Midsize Enterprises, and UC with Integrated Contact Center (tied).
RingCentral (NYSE: RNG) will host a Product Briefing Day at the New York Stock Exchange on Wednesday, November 5, 2025, from 9:00 a.m. ET to 12:30 p.m. ET. The briefing, led by Vlad Shmunis and Kira Makagon, will cover RingCentral’s AI strategy, market opportunities, and include a product demo plus customer and partner insights.
In-person attendance requires pre-registration and space is limited; analysts and investors should contact ir@ringcentral.com. A live webcast and replay will be available on RingCentral’s investor relations site at ir.ringcentral.com.
RingCentral (NYSE: RNG) will report third quarter 2025 financial results for the period ended September 30, 2025 after market close on November 3, 2025. The company will host a conference call the same day at 2:00 PM PT / 5:00 PM ET to discuss results. Participants in the U.S. may dial 1-888-349-0093; international callers may dial 1-412-317-5201. A telephone replay will be available through 11:59 PM ET on November 10, 2025 at 1-844-512-2921 (international replay 1-412-317-6671, access code 10202956). A live webcast and replay will be posted on the company investor relations site at http://ir.ringcentral.com.
RingCentral (NYSE: RNG) has announced a significant expansion and extension of its credit agreement, increasing the total facility to $1.24 billion. The expanded facility includes an increase in the undrawn delayed draw term loan from $350M to $650M and a boost in the revolving credit facility from $225M to $280M.
Led by Bank of America and JPMorgan, the refinancing will primarily address RingCentral's $609 million Convertible Notes due in March 2026. The agreement extends debt maturities to 2030 and reduces interest rates across the facility. Of the total facility, $930 million remains undrawn.