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MMC Selects RingCentral’s Cloud Communications Solutions to Improve Customer Experience and Streamline Employee Workflows
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
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Rhea-AI Summary
RingCentral, Inc. (NYSE: RNG) has partnered with MMC, a Human Resources Outsourcing company, to replace its legacy communications systems with RingCentral MVP. This migration to a cloud-based solution has enhanced productivity for 3,000 of MMC's employees, resulting in significant cost savings in business communications. MMC aims for further optimization by rolling out RingCentral MVP to sales and support teams, which will streamline operations and reduce vendor relationships. RingCentral's unified communications platform is expected to improve both customer and employee experiences, demonstrating its adaptability to modern workforce needs.
Positive
Substantial savings in business communications costs for MMC.
Increased employee productivity and efficiency through cloud-based solutions.
Planned rollout of RingCentral MVP for sales and support teams to enhance operations.
Negative
None.
BELMONT, Calif.--(BUSINESS WIRE)--
MMC, Inc., a Human Resources Outsourcing company (HRO), today announced it has replaced its on-premise legacy communications systems with RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to drive an improved client experience, streamline employee workflows, and deliver IT cost savings. After migrating 3,000 of its employees to RingCentral MVP® (Message Video Phone™), MMC realized substantial savings on its business communications costs.
Known for its expertise in HR outsourcing, payroll, benefits administration, and other business processes, MMC was looking for a cloud solution that could provide greater mobility for its employees and would allow them to more efficiently connect and communicate with clients. By implementing RingCentral MVP, they have enabled employees to increase productivity and efficiency through the use of a cloud-based business phone service, video conferencing, digital fax, and SMS–on any device from virtually any location. As a result, MMC has streamlined employee workflows, increased accessibility to clients, and empowered remote workers.
“What sets us apart from the larger competitors is our white glove service delivery. We care about our customers’ experience and go that extra mile to ensure the highest service delivery possible. This means being accessible to clients when they have questions, concerns, or require assistance,” said Raul Terrazas, manager of information technology at MMC. “With RingCentral, we are now able to seamlessly communicate with clients from virtually anywhere using our office phone, mobile, or PC. Given how many employee workflows we’ve been able to improve across our company, how much visibility we’ve gained into our client communications, and how much money we’ve saved — not to mention how effortless the implementation itself was — my only regret is not migrating MMC to RingCentral sooner.”
In the company’s next unified communications transformation phase, MMC’s IT team plans to roll out RingCentral MVP to their sales and support teams and optimize those operations with the RingCentral for Salesforce integration. This integration will enable them to consolidate platforms for the company’s agents, reduce the number of vendor relationships for Terrazas’ team to manage, and streamline agent workflows for added speed and efficiency.
“We are thrilled to work with MMC on their cloud transformation—leveraging the strengths of our unified communications platform,” said Carson Hostetter, chief revenue officer at RingCentral. “By shifting to RingCentral, MMC is driving greater operational efficiencies and improvements in both customer and employee experiences.”
About MMC
California-based Human Resources Outsourcing company MMC was established over 40 years ago for the purpose of providing HR Outsourcing & Consulting solutions to improve business performance. By outsourcing HR, you will be cutting costs, lowering risk, and better positioning your company for success. As the top HR Outsourcing service provider for over 8,500 employees nationwide, MMC has learned that there is no cookie-cutter approach when it comes to resolving workplace concerns. MMC takes a special interest in assuring each client’s success while providing a hands-on approach to exponential growth with your company.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.
