Houston County Board of Education Supports Teachers and Distance Learners with RingCentral

Rhea-AI Summary

RingCentral (NYSE:RNG) announces that Houston County Board of Education is utilizing its cloud-based communication solutions to create a district-wide support center for teachers and students. Serving 30,000 K-12 students across 37 campuses, the district faced significant technical support demand during the transition to remote learning. RingCentral allowed Houston County to set up this support center in under an hour, addressing issues like online learning platform challenges and login problems. The solution's SMS feature enabled efficient communication, enhancing support during a challenging educational transition.

Positive

• Houston County Board of Education implemented RingCentral to address technical support needs for 30,000 K-12 students.
• The support center was set up in under an hour, showcasing RingCentral's efficiency in crisis situations.
• RingCentral's SMS text feature improved communication between staff and parents.

Negative

• None.

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Houston County Board of Education is utilizing RingCentral to create a district-wide support center for its teachers and distance learners. The Houston County School District, which educates 30,000 K-12 students across 37 campuses, uses RingCentral’s cloud-based communications solution to enable the district’s small but nimble team to categorize, manage and field enquiries from staff and students who were experiencing difficulty with their digital homeschooling set-up.

Houston County Board had to solve the same unique challenge that faced schools all over the world: how to address growing concerns from parents and students about how to deal with technical issues on top of moving to education from home. The district began receiving large volumes of technical support calls from families and teachers and realized that most calls fell into a few standard categories. These included questions about online learning platforms, challenges students were experiencing with their laptops, and login or account problems.

Fortunately, Houston County Board, who had already deployed RingCentral’s cloud-based communications solution, were able to rapidly set up a technical support center to manage incoming inquiries in under an hour.

“During the pandemic, when the county went into lockdown and we were all working remotely, it was tremendously beneficial to be able to quickly create call groups to manage common issues and get them fixed,” said Brian Trent, director of Technology for the Houston County Board of Education. “The benefits of having RingCentral went beyond our makeshift support center. The SMS text feature using the school’s numbers, meant a teacher or administrator who couldn’t take a parent’s call could still respond via SMS text.”

“We all know that 2020 was a tough year for teachers, students and parents transitioning to remote learning,” said Nat Natarajan, executive vice president of Products and Engineering at RingCentral. “It’s great to see a customer use RingCentral in an innovative way like Houston County Board has to help ease through a difficult transition.”

For more information on how Houston County Board implemented RingCentral’s solution, view the case study.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210407005039/en/

FAQ

What is the significance of RingCentral's collaboration with Houston County Board of Education?

RingCentral's collaboration helps Houston County manage technical support effectively for its 30,000 students during remote learning.

How quickly was the technical support center set up using RingCentral?

The technical support center was established in under an hour using RingCentral's cloud-based solutions.

What challenges did the Houston County School District face that led to using RingCentral?

The district faced an increase in technical support calls from parents and students transitioning to online learning.

What features of RingCentral were beneficial for the Houston County Board of Education?

The SMS text feature allowed staff to respond to parents even if they missed calls, enhancing communication.

How many campuses does the Houston County School District cover?

The Houston County School District covers 37 campuses.