CarParts.com Partners with Extend to Deliver Unmatched Shipping and Product Protection
CarParts.com (NASDAQ: PRTS) has announced a strategic partnership with Extend to provide enhanced shipping and product protection services. The collaboration introduces two key offerings: Extend Shipping Protection, which safeguards packages against loss, theft, and damage during transit, and Extend Product Protection, which offers extended warranty coverage for parts for up to three years beyond standard manufacturer warranties.
The product protection program has already attracted over 6,000 customers since its launch. According to COO Michael Huffaker, the partnership enables more efficient operations while generating additional revenue for reinvestment in business improvements and customer experience enhancements.
CarParts.com (NASDAQ: PRTS) ha annunciato una partnership strategica con Extend per fornire servizi migliorati di spedizione e protezione dei prodotti. La collaborazione introduce due offerte chiave: Protezione Spedizione Extend, che protegge i pacchi contro perdita, furto e danni durante il trasporto, e Protezione Prodotto Extend, che offre una copertura di garanzia estesa per i pezzi fino a tre anni oltre le garanzie standard del produttore.
Il programma di protezione dei prodotti ha già attratto oltre 6.000 clienti dalla sua lancio. Secondo il COO Michael Huffaker, la partnership consente operazioni più efficienti generando inoltre ulteriori entrate per il reinvestimento nel miglioramento del business e nell'esperienza del cliente.
CarParts.com (NASDAQ: PRTS) ha anunciado una asociación estratégica con Extend para proporcionar servicios mejorados de envío y protección de productos. La colaboración presenta dos ofertas clave: Protección de Envío Extend, que protege los paquetes contra pérdidas, robos y daños durante el tránsito, y Protección de Producto Extend, que ofrece cobertura de garantía extendida para las piezas hasta tres años más allá de las garantías estándar del fabricante.
El programa de protección de productos ya ha atraído a más de 6,000 clientes desde su lanzamiento. Según el COO Michael Huffaker, la asociación permite operaciones más eficientes al generar ingresos adicionales para reinvertir en mejoras empresariales y en mejoras de la experiencia del cliente.
CarParts.com (NASDAQ: PRTS)는 Extend와 전략적 파트너십을 발표하여 향상된 배송 및 제품 보호 서비스를 제공하게 되었습니다. 이 협업은 두 가지 주요 서비스인 Extend 배송 보호와 Extend 제품 보호를 도입하며, 전자는 배송 중 분실, 도난 및 손상으로부터 소포를 보호하고, 후자는 표준 제조업체 보증을 초과하여 최대 3년까지 부품에 대한 연장 보증 범위를 제공합니다.
제품 보호 프로그램은 출시 이후 6,000명 이상의 고객을 유치했습니다. COO인 Michael Huffaker에 따르면, 이 파트너십은 더 효율적인 운영을 가능하게 하고 비즈니스 개선 및 고객 경험 향상을 위한 재투자를 위한 추가 수익을 창출합니다.
CarParts.com (NASDAQ: PRTS) a annoncé un partenariat stratégique avec Extend pour fournir des services de protection des produits et d'expédition améliorés. La collaboration introduit deux offres clés : Protection d'Expédition Extend, qui protège les colis contre la perte, le vol et les dommages pendant le transit, et Protection de Produit Extend, qui offre une couverture de garantie prolongée pour les pièces jusqu'à trois ans au-delà des garanties standard des fabricants.
Le programme de protection des produits a déjà attiré plus de 6 000 clients depuis son lancement. Selon le COO Michael Huffaker, ce partenariat permet des opérations plus efficaces tout en générant des revenus supplémentaires à réinvestir dans l'amélioration des affaires et de l'expérience client.
CarParts.com (NASDAQ: PRTS) hat eine strategische Partnerschaft mit Extend angekündigt, um verbesserte Versand- und Produktschutzdienste anzubieten. Die Zusammenarbeit führt zwei zentrale Angebote ein: Extend Versandschutz, das Pakete gegen Verlust, Diebstahl und Beschädigung während des Transits schützt, und Extend Produktschutz, das eine erweiterte Garantiedeckung für Teile bis zu drei Jahre über die standardmäßigen Hersteller-garantien hinaus bietet.
Das Produktschutzprogramm hat bereits über 6.000 Kunden seit seiner Einführung gewonnen. Laut COO Michael Huffaker ermöglicht die Partnerschaft effizientere Abläufe und generiert zusätzliche Einnahmen, die für Investitionen in Geschäftsverbesserungen und die Verbesserung der Kundenerfahrung verwendet werden können.
- New revenue stream from protection services offerings
- Over 6,000 customers already enrolled in product protection program
- Potential for operational efficiency improvements
- Enhanced customer value proposition through additional protection services
- None.
Insights
The partnership with Extend represents a strategic move that could positively impact CarParts.com's revenue and profitability. The introduction of shipping and product protection services creates a new revenue stream through protection plan sales, which typically carry higher margins than core product sales. With over 6,000 customers already adopting the product protection offering, there's clear evidence of market acceptance and revenue potential.
This value-added service could help reduce customer service costs related to shipping claims and warranty issues while potentially increasing average order value and customer lifetime value. The initiative aligns with successful models seen in other e-commerce companies where protection plans contribute significantly to bottom-line growth. For a company with a market cap of just
This strategic partnership addresses key consumer pain points in online auto parts purchasing - shipping reliability and product longevity concerns. The dual protection offering could enhance customer confidence and potentially drive higher conversion rates. E-commerce data shows that shipping protection and extended warranties can increase cart completion rates by reducing purchase anxiety.
The timing is particularly strategic as e-commerce competition intensifies and consumers become more focused on purchase protection. The 24/7 claims platform aligns with modern consumer expectations for instant service. This move could help CarParts.com capture market share from both traditional auto parts retailers and online competitors by offering a more comprehensive and secure shopping experience.
Revolutionizing Customer Experience with Next-Level Coverage
The newly implemented Extend Shipping Protection ensures packages are safeguarded against loss, theft, and damage from the moment they leave a CarParts.com Distribution Center until they arrive in the buyers' hands. Customers can rest easy knowing their orders are protected, with claims resolved quickly and seamlessly through Extend's 24/7 online platform. By ensuring reliable delivery, CarParts.com continues to prioritize customer satisfaction while reinforcing its commitment to offering competitive pricing on high-quality products for its customers.
In addition to protecting shipments, CarParts.com has introduced Extend Product Protection, offering extended warranty coverage for parts available on the site. Customers can supplement the standard manufacturer warranty with additional coverage for one, two, or three years, ensuring long-term confidence in their purchases. This added assurance has already gained popularity, with over 6,000 customers opting in since its launch.
"Our partnership with Extend allows us to operate more efficiently while prioritizing our customers' needs," said Michael Huffaker, Chief Operating Officer at CarParts.com. "By offering Extend Shipping and Product Protection, we provide customers with greater confidence in their purchases and deliveries. Additionally, the program generates valuable revenue – enabling us to reinvest in enhancing our operations, further improving the customer experience while driving business growth."
This partnership marks a pivotal milestone for CarParts.com, combining advanced technology, customer-first policies, and hassle-free solutions to enhance the online shopping experience. By integrating these protection services, CarParts.com continues to redefine what it means to be a leader in the automotive eCommerce space, offering drivers exceptional value and peace of mind nationwide.
About CarParts.com, Inc.
CarParts.com, Inc. is a technology-driven eCommerce company offering over 1 million high-quality automotive parts and accessories. Operating for over 25 years, CarParts.com has established itself as a premier destination for drivers seeking repair and maintenance solutions. Our commitment lies in placing the customer at the forefront of our operations, evident in our easy-to-use, mobile-friendly website and app. With a commitment to affordability and customer satisfaction, CarParts.com simplifies the automotive repair process, aiming to eliminate the uncertainty and stress often associated with vehicle maintenance. Backed by a robust company-operated fulfillment network, we ensure swift delivery of top-quality parts from leading brands to customers across the nation.
At CarParts.com, our global team is united by a shared vision: Empowering Drivers Along Their Journey.
CarParts.com is headquartered in
Investor Relations:
Ryan Lockwood
IR@carparts.com
Media Relations:
Tina Mirfarsi
tina@carparts.com
About Extend
Extend, a leading modern provider of shipping protection and product protection, enables merchants to easily offer protection and deliver an elegant support experience to their customers. Through its AI-driven technology, Extend handles everything from offering merchandising and optimization to claim fulfillment, all while delivering seamless end-to-end customer experiences. The company's API-first solution puts the customer first and boosts confidence and retention while increasing conversion rates and merchant revenue. Extend works with more than 1,200 leading manufacturers and retailers across multiple industries .
The company was founded in 2019 and is headquartered in
Media Relations:
Stephanie Conell
stephanie@extend.com
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SOURCE CarParts.com, Inc.
FAQ
What protection services does CarParts.com (PRTS) now offer through Extend partnership?
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