PROS Revolutionizes the Digital Customer Experience at Air Europa

Rhea-AI Summary

PROS has announced that Air Europa will utilize its Digital Retail solution to enhance customer-focused digital shopping experiences. This partnership aims to increase conversion rates and ancillary revenue across the booking journey, allowing travelers to make informed purchasing decisions. With coverage to over 44 destinations, Air Europa aims to leverage PROS technology to outperform competitors in both low-cost and full-service segments. The alliance underscores a commitment to providing seamless, personalized travel experiences.

Positive

• Partnership with Air Europa enhances PROS's market presence in the airline industry.
• The implementation of PROS Digital Retail is expected to increase conversion rates and ancillary revenue for Air Europa.

Negative

• None.

PROS Digital Retail solution provides flexibility to deliver intuitive digital experiences across self-service sales channels to yield greater conversion rates, revenue and traveler loyalty

HOUSTON--(BUSINESS WIRE)-- PROS^® (NYSE: PRO), a market-leading provider of SaaS solutions optimizing shopping and selling experiences, today announced long-time PROS customer Air Europa has selected PROS Digital Retail to support their strategy on customer-centric, controlled digital shopping experiences from inspiration to booking. With this latest PROS Platform for Travel capability, Air Europa will deliver value across the entire booking journey and drive ancillary revenue as they look to grow globally and outperform both low-cost carriers and full-service airlines.

Air Europa, the full-service airline division of Globalia, flies to more than 44 destinations across Europe and America. Serving a broad base of travellers, Air Europa is continuously looking for innovative, intuitive Internet Booking Engine solutions that enable their customers to make better self-serve purchasing decisions, while allowing the airline the flexibility and control to drive personalized, compelling offers, discounts and ancillary bundles.

“Providing customers with a frictionless shopping and buying experience is a critical component of our growth strategy as we continue to seek innovation in our booking engine to increase conversion and ancillary sales,” said Air Europa Chief Information Officer Víctor M. Herrero. “The PROS Digital Retail solution is natural extension of our relationship that allows us to leverage insights from across the PROS Platform for Travel and easily implement a digital-first experience across web, mobile and direct sales channels to deliver a more flexible, customer-centric shopping and buying experience.”

By enabling the PROS Platform for Travel, with foundational capabilities like Revenue Management, Dynamic Offers, and Digital Retail, Air Europa can unleash the power of airline retailing by creating revenue optimal offers and delivering them to travelers in a personalized, digital-first manner. PROS Digital Retail offers a single, configurable, end-to-end solution for an airline’s digital customer experience platform. With hands-on control, flexibility and science in how offers are created and displayed, airlines can differentiate and elevate the digital experience to meet the expectations of today’s travelers which will drive higher customer satisfaction while increasing conversion and revenue.

“The digitization of retail has created savvy travellers who are looking for seamless, flexible, shopping experiences across online and mobile channels— making it a top priority for airlines looking to drive loyalty and bookings,” said PROS President of Travel Surain Adyanthaya. “We are honored to further our partnership with Air Europa and provide an end-to-end experience that allows them to become a true retailer in the industry with flexibility and control over offers.”

For more information on PROS Platform for Travel, visit https://pros.com/pros-platform-travel/.

About PROS

PROS Holdings, Inc. (NYSE: PRO) is a leading provider of SaaS solutions that optimize shopping and selling experiences. Built on the PROS Platform, these intelligent solutions leverage business AI, intuitive user experiences and process automation to deliver frictionless, personalized purchasing experiences designed to meet the real-time demands of today’s B2B and B2C omnichannel shoppers, regardless of industry. To learn more, visit www.pros.com.

Forward-looking Statements

This press release contains forward-looking statements, including statements about the functionality and benefits of SaaS shopping and selling optimization solutions to organizations generally as well as the functionality and benefits of PROS software products. The forward-looking statements contained in this press release are based upon PROS historical experience with AI-powered solutions and its current expectations of the benefits of SaaS shopping and selling optimization solutions for organizations that implement and utilize such software. Factors that could cause actual results to differ materially from those described herein include the addressability of an organization’s SaaS shopping and selling optimization solution needs, the risks associated with PROS developing and enhancing products with the functionality necessary to deliver the stated results and the risks associated with the complex implementation and maintenance of SaaS shopping and selling optimization solutions such as PROS software products. Additional information relating to the uncertainty affecting the PROS business is contained in PROS filings with the Securities and Exchange Commission. These forward-looking statements represent PROS expectations as of the date of this press release. Subsequent events may cause these expectations to change, and PROS disclaims any obligations to update or alter these forward-looking statements in the future whether as a result of new information, future events or otherwise.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220406005014/en/

Amy Williams

awilliams@pros.com

713.335.5978

Source: PROS

FAQ

What is the significance of PROS partnering with Air Europa on April 6, 2022?

The partnership enhances Air Europa's digital shopping experience and aims to increase conversion rates and ancillary revenue.

How does PROS Digital Retail support Air Europa's strategy?

It provides a customer-centric approach that allows for personalized offers and frictionless purchasing.

What sectors will benefit from the PROS Digital Retail solution?

The airline sector, specifically for improving booking experiences and revenue generation.

What are the expected outcomes of the partnership between PROS and Air Europa?

The partnership aims to drive customer satisfaction, increase conversion rates, and enhance ancillary sales.