PROS Earns IDC 2024 CX CPQ Customer Satisfaction Award
PROS Holdings (NYSE: PRO) has received IDC's 2024 CX CPQ Customer Satisfaction Award, placing in the highest scoring group for Configure, Price, Quote (CPQ) application vendors. The recognition is based on IDC's CX Path survey of approximately 2,500 organizations globally.
PROS scored above average in multiple satisfaction categories, notably excelling in:
- Ease of Implementation
- User Experience
- Product Roadmap Visibility
- Data Security
- Ease of Integration
- Availability of Training
- Data Management Capabilities
PROS Smart CPQ solution uses AI and machine learning to streamline complex product configuration, generate profitable pricing, and deliver personalized proposals across channels. The company was also named a Leader in the IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment.
PROS Holdings (NYSE: PRO) ha ricevuto il 2024 CX CPQ Customer Satisfaction Award da IDC, posizionandosi nel gruppo con il punteggio più alto tra i fornitori di applicazioni Configure, Price, Quote (CPQ). Questo riconoscimento si basa sull'indagine CX Path di IDC, che ha coinvolto circa 2.500 organizzazioni a livello globale.
PROS ha ottenuto punteggi sopra la media in diverse categorie di soddisfazione, eccellendo in particolare in:
- Facilità di implementazione
- Esperienza utente
- Visibilità della roadmap del prodotto
- Sicurezza dei dati
- Facilità di integrazione
- Disponibilità di formazione
- Capacità di gestione dei dati
La soluzione Smart CPQ di PROS utilizza AI e machine learning per semplificare la configurazione di prodotti complessi, generare prezzi redditizi e offrire proposte personalizzate attraverso i vari canali. L'azienda è stata inoltre riconosciuta come Leader nell'IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment.
PROS Holdings (NYSE: PRO) ha recibido el 2024 CX CPQ Customer Satisfaction Award de IDC, posicionándose en el grupo con la puntuación más alta entre los proveedores de aplicaciones Configure, Price, Quote (CPQ). Este reconocimiento se basa en la encuesta CX Path de IDC, que ha abarcar aproximadamente 2,500 organizaciones a nivel mundial.
PROS obtuvo puntajes por encima de la media en múltiples categorías de satisfacción, destacándose en:
- Facilidad de implementación
- Experiencia del usuario
- Visibilidad de la hoja de ruta del producto
- Seguridad de los datos
- Facilidad de integración
- Disponibilidad de formación
- Capacidades de gestión de datos
La solución Smart CPQ de PROS utiliza IA y aprendizaje automático para simplificar la configuración de productos complejos, generar precios rentables y ofrecer propuestas personalizadas a través de los canales. La empresa también fue reconocida como Líder en el IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment.
PROS Holdings (NYSE: PRO)는 IDC의 2024 CX CPQ 고객 만족도 상을 수상했으며, Configure, Price, Quote (CPQ) 애플리케이션 공급업체 중 최고 점수 그룹에 속하였습니다. 이 인식은 IDC의 CX Path 설문조사를 기반으로 하며, 약 2,500개의 전 세계 조직을 포함합니다.
PROS는 여러 만족도 카테고리에서 평균 이상의 점수를 기록했으며, 특히 다음 분야에서 두각을 나타냈습니다:
- 구현 용이성
- 사용자 경험
- 제품 로드맵 가시성
- 데이터 보안
- 통합 용이성
- 교육의 가용성
- 데이터 관리 기능
PROS Smart CPQ 솔루션은 AI 및 머신러닝을 사용하여 복잡한 제품 구성을 간소화하고, 수익성 있는 가격을 생성하며, 다양한 채널에 걸쳐 개인화된 제안을 제공합니다. 이 회사는 또한 IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment에서 리더로 선정되었습니다.
PROS Holdings (NYSE: PRO) a reçu le 2024 CX CPQ Customer Satisfaction Award d'IDC, se classant dans le groupe ayant obtenu les meilleurs scores parmi les fournisseurs d'applications Configure, Price, Quote (CPQ). Cette reconnaissance est basée sur l'enquête CX Path d'IDC, qui a impliqué environ 2 500 organisations à l'échelle mondiale.
PROS a obtenu des scores au-dessus de la moyenne dans plusieurs catégories de satisfaction, en excelling particulièrement dans:
- Facilité de mise en œuvre
- Expérience utilisateur
- Visibilité de la feuille de route du produit
- Sécurité des données
- Facilité d'intégration
- Disponibilité de la formation
- Capacités de gestion des données
La solution Smart CPQ de PROS utilise IA et apprentissage automatique pour simplifier la configuration de produits complexes, générer des prix rentables et fournir des propositions personnalisées à travers les canaux. L'entreprise a également été reconnue comme Leader dans l'IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment.
PROS Holdings (NYSE: PRO) hat den 2024 CX CPQ Customer Satisfaction Award von IDC erhalten und gehört zu der Gruppe mit den höchsten Punktzahlen unter den Anbietern von Configure, Price, Quote (CPQ) Anwendungen. Die Anerkennung basiert auf der CX Path Umfrage von IDC, an der rund 2.500 Organisationen weltweit teilgenommen haben.
PROS hat in mehreren Zufriedenheitkategorien überdurchschnittliche Bewertungen erhalten, insbesondere in den folgenden Bereichen:
- Umsetzungseffizienz
- Benutzererfahrung
- Transparenz des Produktfahrplans
- Datensicherheit
- Integrationsfreundlichkeit
- Verfügbarkeit von Schulungen
- Datenmanagementfähigkeiten
Die Smart CPQ Lösung von PROS nutzt KI und maschinelles Lernen, um komplexe Produktkonfigurationen zu optimieren, rentable Preise zu generieren und personalisierte Angebote über verschiedene Kanäle bereitzustellen. Das Unternehmen wurde außerdem als Leader im IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment ausgezeichnet.
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“This recognition from IDC underscores our commitment to delivering the most complete and indispensable CPQ platform that uniquely addresses customer pain points and that users truly love,” says Sunil John, Chief Product Officer, PROS. “As we continue to innovate, performance, user experience and AI remain at the forefront of our investment strategy, ensuring we meet the growing demand for greater self-service and empower our users to win more deals, faster.”
According to the CSAT, customers rate PROS above average across nearly all satisfaction categories and most significantly in:
- Ease of Implementation
- User Experience
- Product Roadmap Visibility
- Data Security
- Ease of Integration
- Availability of Training
- Data Management Capabilities
PROS, a Leader in the IDC MarketScape: Worldwide CPQ for Commerce 2024-2025 Vendor Assessment1, offers an advanced CPQ solution designed to streamline the quoting process by empowering businesses to configure complex products with speed and precision. The solution generates winning, profitable prices for agreements and quotes, enabling frictionless buying experiences across channels. Leveraging AI and machine learning, PROS Smart CPQ enhances sales efficiency and offer personalization, providing tailored proposals that meet specific customer needs.
IDC’s CX Path is a global survey of approximately 2,500 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 39 different customer satisfaction metrics.
For more information on IDC’s 2024 CX CSAT Award for CPQ visit https://pros.com/learn/analyst-reports/idc-2024-customer-satisfaction-award-for-configure-price-quote-cpq.
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1 IDC MarketScape: Worldwide Configure Price Quote Applications for Commerce 2024–2025 Vendor Assessment (Doc # US50608124), December 6, 2024.
About PROS
PROS Holdings, Inc. (NYSE: PRO) is a leading provider of AI-powered SaaS pricing, CPQ, revenue management, and digital offer marketing solutions. Our vision is to optimize every shopping and selling experience. With nearly 40 years of industry expertise and a proven track record of success, PROS helps B2B and B2C companies across the globe, in a variety of industries, including airlines, manufacturing, distribution, and services, drive profitable growth. The PROS Platform leverages AI to provide real-time predictive insights that enable businesses to drive revenue and margin improvements. To learn more about PROS and our innovative SaaS solutions, please visit our website at www.pros.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241209434411/en/
PROS Media Contact
Amy Williams
+1 713-335-5916
awilliams@pros.com
Source: PROS Holdings, Inc.
FAQ
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